Maddog 521
Member
Hang around as there are good people here.
Is it only me that has this issue?
- Thread starter Switchblade
- Start date
I had to go downstairs and look at mine out of curiosity. Replies #13 & 15, among others, is exactly what I see, also. If it was a crack, as it looks like at a certain angle, I do appreciate the heads up by the OP; but it just seems to be there on purpose.
Hey no problem. If we're being honest, I know we've all made some mistakes, I know I have. That's why we're all here on these forums, to learn.
Just for comparison, here's a picture of my M&P 40 Performance Center. It really does look like it has a crack above the roll pin that even extends below it. The flash somewhat hides it, but in normal light it can easily be mistaken for a crack.
Just for comparison, here's a picture of my M&P 40 Performance Center. It really does look like it has a crack above the roll pin that even extends below it. The flash somewhat hides it, but in normal light it can easily be mistaken for a crack.
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OP
Switchblade
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Yeah, I had same problem, actually the camera was showing it correctly not what I thought I was seeing!
Bill Lear
Member
You have to consider how many guns the techs at S&W must see each day. I doubt they have time to deliver lengthy, reassuring comments to worried owners, so they "chart by exception" meaning if it ain't broke, send it back and the owner should expect it's gtg - not ignored.
Just read the threads here and any gun forum. You'll see posts by new owners worried about a near endless variety of "possible" issues, often being encouraged to send it back for that lifetime free warranty with paid shipping both ways! It's great that S&W is so generous, but consider how much this adds to the cost of new guns when shipping a single handgun can run $40 and more - for those two the consumer just got the benefit of about $150 worth of overpriced shipping based on "hysterical crack finding," which is very similar to "hysterical play finding, hysterical malfunction finding, etc."
One thing you CAN rely on on this forum is that if you post clear photos and ask a question about a crack, and nobody else can see it...well then, S&W won't find one either, but had most of your responses been, "Yeah, I can see a hairline crack," or something similar, then indeed S&W would see it as well! So in that regard this forum did it's "job" so to speak, you just have to trust their assessment once requested.
OP
Switchblade
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Actually, the more I think about it, this should of been addressed by customer service. I went back and forth with them both via emails and phone. If they get numerous calls about "cracks" I feel they could have gone into more detail about what I perceived as a crack and had me remove the slide release lever to get a good look. Once I did that I realized it wasn't an issue. This would of saved shipping and tech time.
I think it also falls into a legal perspective as to how S&W looks at it.
If they were to simply look at a picture and decide that there was really no crack, what would happen IF it actually turned out to be one?
S&W could be on the hook financially for whatever damage or harm to the operator a firearm failure could cause.
So for S&W it's better for them to actually have the firearm sent back to them for examination so that they can definitely decide whether there is a crack or not. The cost of shipping would be nothing in comparison to the cost of a legal suit against them.
More than likely this same topic has come up before but from their standpoint it's better to make sure than to just fall back on previous questions on this.
If they were to simply look at a picture and decide that there was really no crack, what would happen IF it actually turned out to be one?
S&W could be on the hook financially for whatever damage or harm to the operator a firearm failure could cause.
So for S&W it's better for them to actually have the firearm sent back to them for examination so that they can definitely decide whether there is a crack or not. The cost of shipping would be nothing in comparison to the cost of a legal suit against them.
More than likely this same topic has come up before but from their standpoint it's better to make sure than to just fall back on previous questions on this.
DUSTYDOGDAN
Member
It gave me a good reason to open the safe and look at the 3 poly frames I own on my day off..LOL. Glad you figured it out.
Customer service
I think the customer service issue is the problem regardless of the crack. You’re pretty lucky to have gotten the firearm back in 4 weeks. I purchased a shield plus on a Saturday, went to the range, tried to field strip and the slide would not come off. I know all the tricks to accomplish slide removal. I sent the gun back on the following Tuesday. I checked on progress after 2 weeks and was told it would be at least another 7 weeks. Summer vacations were the excuse for delay. With quality issues I guess the summer is the wrong time to buy a firearm from s&w. Wondering how s&w would feel about us taking the summer off from buying firearms.
I think the customer service issue is the problem regardless of the crack. You’re pretty lucky to have gotten the firearm back in 4 weeks. I purchased a shield plus on a Saturday, went to the range, tried to field strip and the slide would not come off. I know all the tricks to accomplish slide removal. I sent the gun back on the following Tuesday. I checked on progress after 2 weeks and was told it would be at least another 7 weeks. Summer vacations were the excuse for delay. With quality issues I guess the summer is the wrong time to buy a firearm from s&w. Wondering how s&w would feel about us taking the summer off from buying firearms.
How many people that just gota send there firearms home for some tlc send poor quality photos if at all or send poor quality explanation of the concern yet owners want details notes back on what they found.
rrk You bought a shield plus with out taking it home and field stripping it , looking it over well and giving it a detailed cleaning and lube job ?? Instead you went straight to the range . Got it . I like guys like that as I have bought 4 handguns over the years that went straight to a gun range with bargin ammo and had problems . I aquired 4 real bargain's on handguns that way with no real handgun problems .
Summer is when kids are out of school and parents take some vacation time too .
rrk You bought a shield plus with out taking it home and field stripping it , looking it over well and giving it a detailed cleaning and lube job ?? Instead you went straight to the range . Got it . I like guys like that as I have bought 4 handguns over the years that went straight to a gun range with bargin ammo and had problems . I aquired 4 real bargain's on handguns that way with no real handgun problems .
Summer is when kids are out of school and parents take some vacation time too .
OP
Switchblade
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You're point is well taken. Maybe they can't advise customers to remove the slide release. If they had I would of been convinced there was no crack and not sent them in. One took four weeks one took six weeks. Since they were returned separately, I'm still a bit bothered by that there was no explanation of what they found or didn't find, on one of them, just a packing slip.
With any new firearm Always look it over closely fill how it functions than go home with it and disassemble , clean it well and lube it well before shooting . So for me its habit .
Here's a question for you , did you remover your striker assembly and clean it well then return in to dry channel with NO lube on the striker parts ether just clean and dry .That gets over looked my many and one day maybe far to early than expected for replacement or the spring or striker you get a few lite strikes when shooting more than likely because the owner missed cleaning the striker channel and parts when new or maintaining them too .
11 or 12 years ago my wife said some ladys in the area were going to have there own shooting match each month and my wife was going to buy a full size 9mm handgun for it . No problem at all with that and a week went by and I came home from work and found my wife down stairs with a you tube video on and a new m&p 4.25 core scattered on my gun bench !! Surpise ?? I did not own a M&P so I watched the her finish up her cleaning , reassembly and lube job with her m&p quietly with me watching her . Soon after a apex trigger kit showed up for me to install and get a pull weight she liked . First time it was 2lb 12oz and to lite next it was 3lb 6oz and good to go . I will admit it shot patterns not groups even with a RM02 dot optic on it but it was ok for speed match type shooting . When I read that apex had a barrel coming out soon I order one and I got an early apex gun smith fit barrel I could fit to her slide pistol . That turned it in to an amassing shooter .
for many years now if I I'm looking to buy a firearm I know little about or not sure about I'' read reviews and go to you tube to try to check out the disassemble and reassembly videos .
A daughter bough a glock 19 gen 5 a when they first came out after shooting a friend model . It would not chamber HST 147gr and not even close with the new 150grhst at that time . I got a shpping label and sent it home with a detailed letter . I get it back stated it passed factory specs . I took it to a custom gun smith the look it over and fix with a 20 rounds of 150gr hst He lengthen the forcing cane area and it fired the 10 rounds fine and has been reliable since . So much for glocks CS .
When Sig came out with the X5 p320 and soon after the other X series that had the worse chamber support ever with standard pressure brass that would bulged brass badly or blow the brass . Sig for a while said it was in spec . I guessing it took them awhile to figure out what idiot came up with that series of barrel and then to design proper barrels .
Remember Remington's unsafe trigger group recall on the model 700 as it only took 8 years for them to get around to fixing the problem .
You might expect a detailed reply but rarely does it happen with anything . Now enjoy some range time .
Here's a question for you , did you remover your striker assembly and clean it well then return in to dry channel with NO lube on the striker parts ether just clean and dry .That gets over looked my many and one day maybe far to early than expected for replacement or the spring or striker you get a few lite strikes when shooting more than likely because the owner missed cleaning the striker channel and parts when new or maintaining them too .
11 or 12 years ago my wife said some ladys in the area were going to have there own shooting match each month and my wife was going to buy a full size 9mm handgun for it . No problem at all with that and a week went by and I came home from work and found my wife down stairs with a you tube video on and a new m&p 4.25 core scattered on my gun bench !! Surpise ?? I did not own a M&P so I watched the her finish up her cleaning , reassembly and lube job with her m&p quietly with me watching her . Soon after a apex trigger kit showed up for me to install and get a pull weight she liked . First time it was 2lb 12oz and to lite next it was 3lb 6oz and good to go . I will admit it shot patterns not groups even with a RM02 dot optic on it but it was ok for speed match type shooting . When I read that apex had a barrel coming out soon I order one and I got an early apex gun smith fit barrel I could fit to her slide pistol . That turned it in to an amassing shooter .
for many years now if I I'm looking to buy a firearm I know little about or not sure about I'' read reviews and go to you tube to try to check out the disassemble and reassembly videos .
A daughter bough a glock 19 gen 5 a when they first came out after shooting a friend model . It would not chamber HST 147gr and not even close with the new 150grhst at that time . I got a shpping label and sent it home with a detailed letter . I get it back stated it passed factory specs . I took it to a custom gun smith the look it over and fix with a 20 rounds of 150gr hst He lengthen the forcing cane area and it fired the 10 rounds fine and has been reliable since . So much for glocks CS .
When Sig came out with the X5 p320 and soon after the other X series that had the worse chamber support ever with standard pressure brass that would bulged brass badly or blow the brass . Sig for a while said it was in spec . I guessing it took them awhile to figure out what idiot came up with that series of barrel and then to design proper barrels .
Remember Remington's unsafe trigger group recall on the model 700 as it only took 8 years for them to get around to fixing the problem .
You might expect a detailed reply but rarely does it happen with anything . Now enjoy some range time .
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