New SW1911SC normal or problem!?

[aqualungs]

Raking a CS service rep over the coals does't put you in the "good customer" ranks.

Personaly, I hesitate to send anything back because of the collateral damage that occurs.

Bob

What do you mean, he was the supervisor, and I was very polite to him? Bob I have been management and working for customers for years. You don't make excuses, nor do you lightly accuse or blame someone else for your own company's shortcomings.

I agree about sending anything back now, but like I said warranty work in the past has been excellent.

 

[turbo38gn]

That's nice you get to attack Smith and Wesson but nobody can defend them. I've followed this thread from the beginning I'll leave my thoughts to myself and your imagination. I'll just say I don't agree with a whole lot of what you've been saying

 

[aqualungs]

That's nice you get to attack Smith and Wesson but nobody can defend them. I've followed this thread from the beginning I'll leave my thoughts to myself and your imagination. I'll just say I don't agree with a whole lot of what you've been saying

Anyone can defend S&W all they want, I just asked that it not be negative. That's fine if you don't agree, the posts have been mixed, can we agree on that. It's my pistol and I'm handling things the best way I know how to. Some agree with me and some don't.

 

[aqualungs]

Also how am I attacking Smith & Wesson, I am just asking them to own up to their poor QC and service. 44R had the same issues with his pistol and it was replaced with a Performance Center, so how am I so different. Like I said in the earlier post, their customer service reps were ever helpful and pleasant, and were the ones who agreed they should be replacing it. I was also pleasant with the supervisor over the phone. So all you people that are thinking that I was a raging A-hole, I wasn't. I was very professional, and stuck to the facts, that's how you get things done. Mark in my opinion lost his professionalism. Do you honestly think I am stupid, and am going to buy that FedEx damaged the pistol. You're going to shift blame, and not own up. Is this coming out of his pocket. There's an old phrase "don't piss in my boots and tell me it's raining."

 

[AVG]

I had the same trouble with S&W on my new 1911PC which I paid $1500.00 . Marks on the slide from the dust cover. They say the marks a normal. All my other 1911 have over 500 rounds thru them their are no marks on them. This is not the company from the old days. Good thing I only have two S&W's. I will stay with my Sig's I have 11 of them with no marks. I also have five CZ's, STI, H&K all without marks.

 

[aqualungs]

I had the same trouble with S&W on my new 1911PC which I paid $1500.00 . Marks on the slide from the dust cover. They say the marks a normal. All my other 1911 have over 500 rounds thru them their are no marks on them. This is not the company from the old days. Good thing I only have two S&W's. I will stay with my Sig's I have 11 of them with no marks. I also have five CZ's, STI, H&K all without marks.

I agree AVG, over 500 rounds and my Rock Island Tactical is all black and the frame rails are not not showing any marks. Not bad for a $450 gun. This is my first alloy frame, and probably my last. I will say this, with the slide burrs gone the marker on the frame rails has not come off whatsoever. So my point in the matter besides poor customer service, had the burrs not been present, the frame would not be scratched up. So maybe if this is normal Smith and ok for others, and maybe a scandium alloy frame is not for me.

Pistol is coming back Tuesday from FedEx the destroyer, and at least I'm told the muzzle is fixed,so I can sell it. Want a Wilson,but too much! I am really digging the Dan Wesson VBob and for the money you get a lot.

 

[AVG]

It is something when you are on a forum and you tell everyone about the poor workmanship that some companies are putting out how many people take offence to what you say. Just because they have that brand of gun. I have had many S&W revolvers they were all great. It's only in the last few years that QC at some companies has really hit bottom. When you buy a gun today it could be any brand you don't know what you are going to get..................

 

[turbo38gn]

I don't take offense. But I believe in 2 sides to a story. We usually only get one side here. And 1 guys issue does not mean a co. Wide problem in QC. I've followed this from the beginning and have a right to my opinion based on what I've read. Some people are reasonable and some aren't. I own no less than 7 scan framed 1911's. I'll just say they all perform flawless.

 

[aqualungs]

I don't take offense. But I believe in 2 sides to a story. We usually only get one side here. And 1 guys issue does not mean a co. Wide problem in QC. I've followed this from the beginning and have a right to my opinion based on what I've read. Some people are reasonable and some aren't. I own no less than 7 scan framed 1911's. I'll just say they all perform flawless.

Well I am glad you have had good luck, but that doesn't mean I have, nor others that have posted or PM. Yes there are always 2 sides to a story, but trying to grill me when you weren't even present in the situation is wrong also. You are just making assumptions based on your personal experience, which has nothing to do with this thread.
I wish you best of luck with your scandium pistols.

 

[aqualungs]

I have to agree with you on this one, it needs to be looked at and made right. Anyone that knows me here, knows I am very tolerant of S&W and not very fussy for minor issues. I prefer fixing or touching things up myself when I can. But those pics are ugly, darn ugly for a new gun!

I don't think I would save up for an Ed Brown, the S&W 1911's are fantastic guns, ones you can be proud of. A little cosmetic issue, most likely caused by a missed burr is no reason to condemn them. I own somewhere around 7-8 of them, too lazy to go count, but I will say I have nothing to complain about. The scratch you or others have seen below the safety is common, not only to S&W 1911's, but to ALL makers of them. I purchased some touch-up tube paint, flat black from Birchwood\Casey... works great..

Hang in there, hope you get better fast.... I believe you'll enjoy that gun more than you realize. Use that ED Brown money for ammo!!

Correct me if I'm wrong, you were all for me in the beginning of this thread... What changed? Lol

 

[turbo38gn]

What changed.... you changed!@! Every 2 days you change your mind on what to do. S&W has checked out your gun multiple times... one day you are satisfied, the next day you aren't. I'm tired of reading, but then that's what we do here, read. I have read you flip flopping multiple times... You have wore people out at S&W... flip flopping... I reread this whole thread this morning before I posted, after rereading the whole thread... I realized, you can't be satisfied no matter what..

Little things you have said have caught my attention, hence, I no longer see your point. In fact I question some of the damage to your gun, Sorry, but that feeling is based on this thread overall and your responses. Some parts of this story are just plain hard to believe. Good luck in your quest. Heck, I was even thinking, if you purchased from a police supply store, don't they sell at a very discounted rate? Yet you continually refer to paying retail plus.... I don't know, something stinks..

 

[aqualungs]

Look Jack, yes due to my health I had to let things go at times, but when I felt better I felt up to the challenge. I think I gave up more than being satisfied. I have bad luck and can be a pushover sometimes, so yes after being told to stand up for myself and stop letting people take advantage, I have changed face a bit.

Question what you want, the damaged happened, and I didn't do it. Also I did get this from a police store for $1250, no discount, because it was below retail, so I don't know where you are going with that.

I am glad you picked this thread apart piece by piece, in my defense I've had a rough year, and I'm sorry if I seem a bit hot and cold at times. I really am a good person, just trying to right a bad situation if I can help it.
I've tried to let this situation just go, like everything else, but somehow letting them get away with this without a resolution just gets to me.

 

[aqualungs]

Pistol is on it's way back, glad at least they finally fixed the slide damage, but have to admit, honestly I don't think they did enough.

I apologize to those that think I'm an idiot. Maybe I could have handled things differently or better, but I did everything the best way I knew how at the time. I tried not to be that person that does nothing but yell to get their way. Lord knows some of us have dealt with those people. I've had enough trouble with this situation, the last thing I want is confrontation from those who I need advice and support from.

Thanks,
Marty

 

[aqualungs]

Got my pistol back today. They did fix the slide and it does look really good. No more ding. Only thing that torqued me a bit, is they didn't clean the shavings of the slide and put the pistol back together. It was like sandpaper removing the slide from the frame, with metal shavings, causing more scratching like in the previous pics, now on both sides of the frame. I am convinced the frame rail finish just wears off. I snapped some pics and put some Wilson grease on the rails, Going to shoot it this weekend, pound a few hundred rounds through it, and see how the wear is. They also are sending me a few mags for the trouble. Below is the email. Still not sure how I feel about all of this. I did reply to Kate. Slide is good now, but frame still needs to be replaced, but no response yet. On the plus my Katie made Texas Brisket, cheddar, sour cream, & chives mash potatoes, and corn bread for dinner. All from scratch. It's good to be loved.

Mr. ****,
I am responding to the email you sent to Paul ***** in regard to
to a Model 1911 pistol you returned to our Service Department.
I reviewed the pistol when it came in and read through your concerns in your letter. After review I asked Mark to take care of the small marks on the pistol for you. The wearing of the finish on the frame and slide is within our manufacturing standards. The friction of the two parts moving back and forth will show wear signs on this type of finish. This is not a defect and will show wear from use. The Smith & Wesson warranty covers any defects in the material or workmanship of the handgun for the life of the gun to the original owner. We are more than happy to correct any defects in the pistol, but we cannot be held responsible if the pistol’s finish is scuffed from handling. The pistol was shipped back to you on 7/11/14 and you should be receiving the pistol by 7/15/14.
For your inconvenience of having to return the pistol, we will forward under separate Cover two 1911 magazines.
We do apologize for any miscommunication you may have received in regard to the repairs performed.
Have a great day!
Kate *****
Customer Service
Team Leader

 

[aqualungs]

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Before

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[AVG]

Good to see you got your gun back. Sorry to here they did not clean the filings from the slide rails. I gave up with them on mine and polished the dust cover myself. Go out and shoot the gun it will shoot great. You can keep the gun or sell it. Trading it in is not a good thing you have used car salesmen working now in gun stores waiting to give you the shaft....

 

[aqualungs]

Good to see you got your gun back. Sorry to here they did not clean the filings from the slide rails. I gave up with them on mine and polished the dust cover myself. Go out and shoot the gun it will shoot great. You can keep the gun or sell it. Trading it in is not a good thing you have used car salesmen working now in gun stores waiting to give you the shaft....

Thanks. I am planning on keeping on them for the frame, but I am finally ok with the slide now that they fixed it. I would only get half the value trading like you said. Glad I'm finally able to go shooting. Took my compact officers Rock Island Armory 2 weeks ago and put 175 rounds through it. Feels good to be back up and running..no pun intended. Wanted to take this gun, but Smith had it.
We will see how it holds up and I will have a link posted for a range report. Until then

 

[aqualungs]

Didn't end up making it to the range this weekend. Go an offer, decided, and sold it. Ordered a CZ Dan Wesson VBob. thanks all for your help. Been one hell of a ride.

 

[Fastbolt]

I agree with your previous comment that you might want to consider staying away from aluminum alloy framed 1911's in the future. They tend to wear differently than steel, especially the anodized finishes. It's normal, of course, but probably wouldn't be to your liking.

Good luck with the CZ 1911.

 

[aqualungs]

I agree, thanks fastbolt.