No, that will not "work" for me.

Rastoff

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I'm an Amazon Prime member. I use it a lot and really like the free 2 day shipping. In recent times the shipping has been slower, but I'm not losing sleep over that. Recently I had a fun exchange with Amazon because I got the wrong thing.

What I wanted:
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What I got:
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It's a ridiculous thing and just something to have some fun with my friends. So, really no big deal, but I want what I ordered.

Here's why it was wrong:
HrIiQKL.jpg


You can see that the Rifle Wrap sticker was stuck right over the top of the Ghillie thread sticker. Ok, when they're scrunched up in the bag, they look similar. Anyone can make a mistake so, let's get it straightened out.

Amazon has a feature where you can chat with someone on line rather than on the phone. I like that. So I get on chat with Amazon. Spend a couple of minutes with a computer and eventually get Sagar to join me on the chat session. The actual chat is 18 pages long so, I cut it down a little:

Rastoff: I explain the issue.

Sagar: My apologies again for this situation; I sincerely hope you give us another chance to prove the quality of our service.
In this case I can issue a refund or replacement with return label for the item Please let me know what would you prefer?

Rastoff: I would like a replacement, but I wouldn't mind keeping this as well and I'll just pay the extra.

Sagar: Nope, this is not possible. (Is it just me or can you hear the Indian accent in that phrase too?)

Rastoff: OK, I'll return this and wait for the next one.



This is how I expected it to go. The replacement item takes a few days to get here and wonder of wonders, same problem. Back to Amazon chat I go.

Again, a few minutes with the computer and Priyanka joins the fun.


Priyanka: Is it completely a different item ?

Rastoff: Yes, it's different from what I ordered. It has the wrong labeling. I can send a pic.

Priyanka: Thanks for bringing this to our attention! I can help you with a refund as we need to investigate this issue.

Rastoff: Hmmmmmm, not what I was hoping for. Others have received the correct item, I would rather get the right product than a refund.

Priyanka: You can reorder the item and choose the fastest shipping speed and we will waive the shipping cost as a good gesture. Its Refund On First Scan , We’ll issue this refund as soon as the carrier receives and scans the item’s return. Would you like Refund in Amazon account as a gift card which will be credited in 4 hrs?

Rastoff: OK

Priyanka: To help compensate for any inconvenience, I've applied a promotional credit of $5 on the account.

Rastoff: How do I cover the extra shipping cost? Or is that the $5?

Priyanka: Okay you will need to pay for it at first and once the order is delivered we request you to contact us any agent will refund the charges.
I have made a note on the account .
$5 is over and above this compensation .


So, I agree to all that, go ahead and order the product again and pay a little extra for shipping to get it sooner. At this point I've paid double the price and still don't have the correct product. This was last Thursday. Remember, I was supposed to be refunded within 4 hours.


Today, wonder of wonders, the correct item comes in. Great. Now I just need to contact Amazon to get the cost of my shipping back. On a whim I look at my bank account and realize that I've received no refund of any kind. Not the price of the item and not the promised $5.

Back to chat with Amazon.

This time I get Kyle and have to go through the explanations again.


Kyle: so you've sent 2 packages back to us?

Rastoff: Correct

Kyle: ok that one is on its way back to us still, it will be refunded once its received and processed at the fulfillment center
that can take up to 3 weeks, it generally doesnt take nearly that long but we are advising people of delays due to the current circumstances
and for the shipping you paid, I can't refund that directly but I can issue you a promotional credit to use on another order for that amount

Rastoff: Not correct. I was told that because I accepted a credit to my amazon account, this would be refunded within a few hours.
It's now been a few days and still nothing.

[This time it takes Kyle about 10 minutes to respond.]

Kyle: I had a supervisor take a look at the issue
they confirmed that the refund will be issued when it is processed by the fulfillment center and the previous csa was mistaken
I apologize for the inconvenience and miscommunication

Rastoff: Hmmmm, that's as wrong as wrong can be. I would like what I was promised. There's no reason you can't do it now. I have the receipt from when I dropped the package off. This is not my fault.

Kyle: I apologize, I am unable to manually issue the refund until the deadline for the fulfillment center to process it has passed

Rastoff: Then put me in touch with someone who can.

[Enter Ramani the supposed supervisor.]

Ramani: Please give me a moment to review the previous correspondence.

Ugh, here we go again. This takes about 6 minutes and then he asks...

Ramani: May I know when did you return Arcturus Ghillie Rifle Wrap (Woodland)?

Rastoff: I guess you didn't really review the conversation huh? Because it's in there, but...
First was returned on 17 Apr.
Second was returned on 23 Apr.

[Yes, I'm starting to get snarky because this is taking far too long. I've been on this chat for a total of about an hour now. Snarky never helps in these situations so, I chill and continue with much of the same conversation I've had before where he tells me the system won't allow it, can't refund, you'll have to wait, blah, blah, until we hit...]


Ramani: I can set a follow up and issue refund in 2 business days and write an email with the confirmation
Would that work?

Rastoff: No, it does not "work". What would you want if you were in my shoes? I've already waited the two days [I got that wrong. It's been 4]. In fact, I've already waited the three weeks. It's time to follow up on your promises.

Ramani has had enough of me and just leaves without a single word more. Just gone. What do I do now?

Enter Cara...


Cara: Hello [Rastoff]. Sorry for the run around with this refund, let me take a look and see what can be done, please allow me a few moments

10 minutes later....

Cara: Thank you for your patience [Rastoff] :) just to confirm you would like your refund to go to your gift card balance?

Rastoff: Sure, that would be fine.

Cara: Your refund has been processed and will reflect on your gift card balance within the next 1 -2 hours.

Rastoff: What about the extra shipping charge?

Cara: For which order?




This elicited more exchange of words. Cara agreed to pay the shipping charge and even give me another $10 for my inconvenience. At this point Cara immediately terminated the chat.

Even though three other people told me it couldn't be done, apparently someone was able to give me a refund right away.

However, as of the time of this posting, I have received a refund for the item, but have not received a refund for the extra shipping or the $5 or the $10 they offered for my convenience.

If you've read this far surely you see just how ridiculous this whole thing is. On any other day, I doubt I would have put this much time into it. However, I'm stuck at home and needed a little distraction so, I was gonna ride this horse to the end. Time will tell if I get anything more that they promised.

If you've read all this, you're really bored. I hope I offered a little entertainment.


Edit to add:
I just went back and looked. Believe it or not the extra $10 was added to my account. So, if you've read through all this I have a bonus for you. Make no mention of this last paragraph, just reply in any manner you like. On Thursday (if I remember) I will pick a name from one of the respondents. That person will get an Amazon gift card that is the value of what I now have in my Amazon gift card account. The amount will only be disclosed to the recipient. Hint: it's more than $10.
 
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Lose track of what I have ordered at times...

...and it’s like a Christmas about three days a week. ;)

Happy you got them squared away.

Be safe...be well.
 
RASTOFF: you've posted the newest long range rifle, now you are getting "well suited" to go along with it. Do you know something that maybe we should be aware of?

I have been passing the time, loading several types of 308. I finally broke out the two carton of Lapua brass and am making fresh ammo for my 1000 yard gun. Load as follows: 47 grains Varget, 155 grain Sierra Palma bullet (#2156) Federal 210M primer and the Lapua brass (This brass sat on my shelf so long that it was $59 a carton, but Midway now charges $85 for it. BTW this is standard Match brass, instead of Palma Match brass with the small primer pocket.)

I haven't shot any long range targets in so long, I almost forget how. But I think this summer will be a good time to start again!

Like you said, boredom is overtaking the country!

Ivan
 
RASTOFF,
I had a similar situation with a Walmart online purchase, we had ordered two 5lb bags of flour and 5 boxes of drink mixes. All the items where thrown in one box with a small amount of brown paper. In transit the corners of the drink mix boxes punctured both bags of flour, and flour was everywhere even the inside of the ups truck!
Long story short, made the call to customer service was promised full refund to my account in one day without having to send back the damaged goods, which I refused to do. Well three weeks and four long conversations and I finally got the refund. Have to admit everyone was very nice and cordial, but it gets frustrating none the less.
 
I'll reply that we recently went through something similar with Sportsmans Guide. It was sorta Twilight Zone.

I'll add my previously posted mind warp:

Well, if we're on rants:
Sportsmans Guide has apparently gone down the tubes. We ordered 3 items, 2 of which were sets of 3. Nothing major. One set of 3 contained 2 of the correct items but was missing an item but contained a 3rd pretty unrelated item. The second set of 3 was just totally wrong. The third, one of their branded holsters was just an unbelievably poor fit for a model specified holster. Lesson learned there.

We called customer service and explained their mistake.... The package of 3 with the one missing item, they then resent, but we were charged for it a second time although the incorrect item was returned, along with the other incorrect and unsatisfactory items. The other items we just asked for a refund the order was screwed up so bad.

We have called them but have been unable to talk with anyone with a brain, have been left on hold for ridiculous amounts of time, told they have to check the warehouse for some reason,.... on and on and on. We have proof the returned items arrived where they wanted them sent.

We have no idea how they can repeatedly screw up something so simple. This was not our previous experience with them. However, they have now convinced us this is their new MOA. I can understand a mistake, although they started with a compound mistake. But to continue to screw up with their now obviously incompetent customer service is just unacceptable. We no longer have any trust in the company. I wonder if Northern Tool, their parent company since about 2012, is as bad. I have't ordered from them in many years.

We won't be renewing our club membership. I guess we're done with them.
--------------------
Followup:

After much aggravation, mostly on the wife's part, involving more attempts at phone calls and finally emails, we got the order thing straightened out, we thought. Well, we did get the credit card credited for the correct amount. Meanwhile another package arrived from them. We hadn't ordered anything from them. We didn't open the package pending the credit card getting straightened out because we figured we'd be returning the unordered package unopened. Once the credit card was straightened out and not reflecting more charges we figured we'd see what the package was.

So, we opened the package. Inside was the twin pack of socks we received by mistake and returned....and a third pair of socks we've never seen before??? Inside was a letter stating:

"Dear Customer,

You recently returned some merchandise to us. After reviewing your account and order history, we determined the merchandise was never ordered from us. We had no choice but to return the merchandise back to you.

If you have any further questions, please feel free to contact us.

Returns Department"

TWILIGHT ZONE!

Needless to say we will not try to contact them.

My wife about passed out laughing so hard. What happened to those people?
 
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I've only had one issue with Amazon, as I recall...and it was an item that arrived non-functioning. They sent another...and it was broken too. They offered to try again, but I said I didn't see the point. They refunded my money, and that was that.

I did a little business with Sportsman's Guide about 8 or 10 years ago, and it seemed okay. But then, about 7 years ago...they got squirrelly, I thought...and I quit dealing with them.

Glad you got everything squared away!
 
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Glad they got you sorted out. I hate dealing with customer service, ive been waiting on a release that I ordered 2 day shipping from cabelas for about 6 days now....
 
I ordered a red dot for my black powder gun, two weeks went by and no red dot, I called and they said it got lost in shipping and they said they will send me another one, a few days later it came in, a few days later I got another one, I called them and they said keep it.

Sent from my LGL52VL using Tapatalk
 
One of Amazon's larger fulfillment centers is about 5 miles from me and I know a couple women who work there. Insurance is very good, pay is above average and they get to walk about 15 miles per shift. Both say they hate it but insurance is too good to quit.
 
That transaction of yours was like what my grandmother would have called "politicians job". She had the patience of a saint and was a sweetheart besides. She was the one who did the"politician jobs" in the family. My husband's good at it too. He can "charm the stripes off a cat and leave the cat purring to the bargain! Bless your heart! [emoji175][emoji175][emoji74][emoji74]

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Crazy way to run a business. You have more patience than I do.
 
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