OP
Received my standard mfg. SAA UPDATE #10. 7/10 It's back #41
- Thread starter deno56
- Start date
David—I admire you tremendously for not putting up with this and how you are handling. The smart-aleck comment " I won't charge you for shipping even though I should" would have ripped it with me. I believe after that, I would have told them to keep the gun and send me my money back.
I would not back off of this until you get in contact with the boss. It may do no good, generally attitudes trickle down from the top, but he owes you an apology.
Any of us can make a mistake, but continuing to compound it with insulting comments is inexcusable. The best advice I ever heard was from Coach Holtz—"when you get in a hole, stop digging." They need to stop digging.
I would not back off of this until you get in contact with the boss. It may do no good, generally attitudes trickle down from the top, but he owes you an apology.
Any of us can make a mistake, but continuing to compound it with insulting comments is inexcusable. The best advice I ever heard was from Coach Holtz—"when you get in a hole, stop digging." They need to stop digging.
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Luvmine
Member
- Joined
- Jul 21, 2019
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You have to see the message that comes up on their website about how busy they are and please don't call or email to check on the status of your order. That part is OK, here's the part that gets me, it ends with, "We are a gun manufacturer and not Amazon Prime". Come on Standard, is that really necessary.
BigMuddy
Member
Very disappointing! To those that have their guns, keep them NIB if you can. When they are out of business you'll be able to double your investment just like USFA's.
Was considering one in 44 Special but I think I'll pass now.
Dan
Was considering one in 44 Special but I think I'll pass now.
Dan
Walter Rego
Member
Deno56, good letter to Mr. Frutuoso but if I had written it, I would have suggested to him that he have a little closed door session with inspector Rich and explain the finer points of customer service and diplomacy.
It appears that around 1150 or so of the Standard Mfg. Co. single actions have been shipped and this is the first one that I have read anyone complain about on any of the gun forums. I would not be deterred from buying one unless I start to see more anecdotes like this example.
Perhaps Rich, like many people today is stressed out and cranky due to the current situation in our country. Not an excuse of course and an apology from him would be in order. A little righteous indignation on your part is justified but you might have given the boss a chance to smack his rude employee around a little and (hopefully) refund your shipping cost before telling him that he has lost you as a customer.
Let us know if he sees the light....
It appears that around 1150 or so of the Standard Mfg. Co. single actions have been shipped and this is the first one that I have read anyone complain about on any of the gun forums. I would not be deterred from buying one unless I start to see more anecdotes like this example.
Perhaps Rich, like many people today is stressed out and cranky due to the current situation in our country. Not an excuse of course and an apology from him would be in order. A little righteous indignation on your part is justified but you might have given the boss a chance to smack his rude employee around a little and (hopefully) refund your shipping cost before telling him that he has lost you as a customer.
Let us know if he sees the light....
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I've seen the light. The color case hardened 1911 that was on my buying plan is scratched off. Maybe I'll buy a third S&W 1911 in used condition.
OP
I ordered directly from Standard MFG.
What's really sad is the opportunity the company missed.
They fixed the scratch, so that's done.
Imagine if he said:
"We were unable to ascertain the cause of the scratch. However, your gun has been repaired at our cost. We are sorry for your inconvenience and trust that our efforts to correct the problem will meet with your satisfaction. We hope to have the pleasure of serving you again in the future."
That's how you build loyal customers, especially if you are sincere.
Jim
OP
hyena
Member
Glad you got it back and it's looking good. After hearing of your experience I'll just hold with my original Vaquero.
Ivan the Butcher
Member
I have a pair of used 5.5" Vaqueros that I picked up separately in the late 90's. They have the fake case colors, but with me using them for around 20 years for cowboy action shooting the worst looking feature is the aluminum ejector rod housings being "White" at the edges. I think I have $169 & 5.5% tax each in them and each has around 15,000 rounds through them! The case color is not as bright but is still very good looking! (BTW: real Colt's need serious rebuilding at 8 to 10 thousand rounds, clones need it much sooner!)
I know it's not the same, but I didn't cry when the first scratch was done!
My second/back up pair are 4" Polished Stainless. You have to drag them down a gravel road to get them to show scratches! I bought these as a used pair 10 years ago for $800. I had outfitted 3 sons and my self for a 3 day shoot, and the Italian guns broke. One the night before during live ammo practice (and I still had a spare!!) the second went out on the first stage. I had shot already, let the boys (25 to 30 years old) use mine while I talked a vender out of the Used Stainless. I really didn't want that ham fisted crew using my tuned pair!
These stainless guns are what I use when shooting Black Powder Cartridges, they have been great!
As I was walking back to the boys with the new to me stainless Vaqueros, my wife turned to my daughter and said, "There goes my new dishwasher!" She got a top of the line Maytag, about 2 months after she thought she was getting it. At least it was stainless too!
Ivan
I know it's not the same, but I didn't cry when the first scratch was done!
My second/back up pair are 4" Polished Stainless. You have to drag them down a gravel road to get them to show scratches! I bought these as a used pair 10 years ago for $800. I had outfitted 3 sons and my self for a 3 day shoot, and the Italian guns broke. One the night before during live ammo practice (and I still had a spare!!) the second went out on the first stage. I had shot already, let the boys (25 to 30 years old) use mine while I talked a vender out of the Used Stainless. I really didn't want that ham fisted crew using my tuned pair!
These stainless guns are what I use when shooting Black Powder Cartridges, they have been great!
As I was walking back to the boys with the new to me stainless Vaqueros, my wife turned to my daughter and said, "There goes my new dishwasher!" She got a top of the line Maytag, about 2 months after she thought she was getting it. At least it was stainless too!
Ivan
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Geronimo Jim
Member
Better to spend the money on a nice second gen Colt.
Bet you any amount of money, it will be worth a lot more
in 10 years.
Bet you any amount of money, it will be worth a lot more
in 10 years.
Glad you are satisfied now, looking at the pictures I would be!
Happy shooting! Maybe get a naysayer or two!
I'm still not buying the 1911.
OP
They will not see any more of my money.
I will not consider ordering a revolver from them now.
Wyatt Burp
Member
I'm glad it's over with except your $85 shipping cost. Not to rehash it, but there's nothing in the world I can think of for someone to accidentally make a burr in that spot to make that cylinder scratch except removing the cylinder, putting the gun in a vice, then banging on the inside of the frame intentionally with a hammer and chisel. That said, it's a beautiful gun.
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Just found this thread today. Glad everything was fixed. Also picked up my nickel 44-40 #1145 today and after reading this thread, checked it over thoroughly and all is well. Have a .45 #8xx from last year...no problems.
Curious to hear company reply though.
Curious to hear company reply though.
The Norseman
Member
Left the Factory Perfect
I see my favorite Local Gun Shop just got in 3 Standard
Manufacturing Company LLC Pistols.
A Single Action with 7-1/2Bbl and White Grips ($2K), and 1911
w/Royal Bluing ($1.3K), and 1911 Nickel ($1.4K)
Very High Quality. Craftsmanship is Excellent. Colt only wishes
they could Manufacture something like these.
They are made in America. On top of it all, you have Standard
Manufacturing Company LLC, great Customer Service.
My USFA Specials, Flat Top and unfired Bisley.
I see my favorite Local Gun Shop just got in 3 Standard
Manufacturing Company LLC Pistols.
A Single Action with 7-1/2Bbl and White Grips ($2K), and 1911
w/Royal Bluing ($1.3K), and 1911 Nickel ($1.4K)
Very High Quality. Craftsmanship is Excellent. Colt only wishes
they could Manufacture something like these.
They are made in America. On top of it all, you have Standard
Manufacturing Company LLC, great Customer Service.
My USFA Specials, Flat Top and unfired Bisley.
Attachments
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Wyatt Burp
Member
How do the white grips look? Is there any grain in them or are they pure white? That new stuff, "Resin-Ivory" has very real looking ivory like "grain", and I've only seen pictures of them.
The Norseman
Member
Fake Ivory
The 7-1/2Bbl Single Action ($2K):
Again Colt only wishes they could Manufacture a SA like this.
The Grips are two piece white Faux Ivory, with no grain. As
always, Std Manuf. has perfectly fitted them to the Frame.
I think the White Grips give the Revolver a dressed up look, but
I still prefer the Black checkered (for serious shooting).
The Real Color Case Hardening looks very much like my U.S. Fire Arms.
Someone knew what they were doing.
USFA FT 44spl at the Range.
The 7-1/2Bbl Single Action ($2K):
Again Colt only wishes they could Manufacture a SA like this.
The Grips are two piece white Faux Ivory, with no grain. As
always, Std Manuf. has perfectly fitted them to the Frame.
I think the White Grips give the Revolver a dressed up look, but
I still prefer the Black checkered (for serious shooting).
The Real Color Case Hardening looks very much like my U.S. Fire Arms.
Someone knew what they were doing.
USFA FT 44spl at the Range.
Attachments
The Norseman
Member
I'm sure you don't, but you certainly sound like a guy who owns stock in the company. 
More likely an often seen case of "I paid a goodly amount for this product, so it must be wonderful, even though I haven't used it much".
And Colt has been "wishing" they could build a gun like that for 147 years. They've certainly had their ups and downs, but they're still here, unlike some companies that have tried to build a better SAA, and found out it's not as easy as it seems.
I'm truly not trying to be negative. I sincerely hope your Standard Manufacturing clone turns out to be the best handgun you've ever owned. But someone else's product does not have to be bad for yours to be good.
More likely an often seen case of "I paid a goodly amount for this product, so it must be wonderful, even though I haven't used it much".And Colt has been "wishing" they could build a gun like that for 147 years. They've certainly had their ups and downs, but they're still here, unlike some companies that have tried to build a better SAA, and found out it's not as easy as it seems.
I'm truly not trying to be negative. I sincerely hope your Standard Manufacturing clone turns out to be the best handgun you've ever owned. But someone else's product does not have to be bad for yours to be good.
Waldo
Member
Sir, I have been thinking about buying one of their revolvers. I am curious if you ever got a reply to this? Thank You.
Glad I found this thread.
I inquired about a SA 38 special about a month ago, and was quoted an eight week build time.
My interest then shifted to their 1911, and it turned out that Bud's had just sold their last one.
I doubt that Covid has made the owner cranky. If anything, I bet they can't build guns fast enough to meet demand.
(Also had an interest in a Sig Sauer 210 9mm, but no one had anything good to say about their company's customer service)
Perhaps I should just buy another Les Baer P2. I owned one in the past, and it was great stuff. I was hoping to spend a little less, since this one would be more of a house gun than target gun, but I don't need any CS issues.
I inquired about a SA 38 special about a month ago, and was quoted an eight week build time.
My interest then shifted to their 1911, and it turned out that Bud's had just sold their last one.
I doubt that Covid has made the owner cranky. If anything, I bet they can't build guns fast enough to meet demand.
(Also had an interest in a Sig Sauer 210 9mm, but no one had anything good to say about their company's customer service)
Perhaps I should just buy another Les Baer P2. I owned one in the past, and it was great stuff. I was hoping to spend a little less, since this one would be more of a house gun than target gun, but I don't need any CS issues.
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deserttrans
Member
No complaint here. A beautifully done revolver.
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