Revolver warranty turn around time.

I recently bought a really nice used 686-6, everything checked out, BUT never expected that the barrel would not be parallel to the frame. In other words, the barrel was screwed cockeyed into the frame. Need a LOT of windage on the sight to zero the gun.

Called S&W customer service, the nice lady told me that since I was not the original purchaser, they would not honor the warranty. They would do it on my dime, and turn around would be 8 to 10 months!
Consider a local gunsmith.
 
I got my 329 back on 2-4-22, looks great no punch marks on the barrel shroud like it had when it went to them , finish looks great and they even stuck the barrel/cylinder gap at .005-.006 like I asked them to
 
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