Fastbolt
Member
I think the bigger question is what would it take for S&W to start honoring their lifetime extended service policy again on 1st, 2nd and 3rd Gen pistols?Would it really be that terrible to run a few batches of critical spare parts?
I don't know the answer to that. Maybe it would be a terrible thing for their bottom line.![]()
The "lifetime service policy" for their pistols started with them offering it to LE agencies with the early 3rd gen's, and then a little later to the public.
Besides, it was never offered to all owners, but just the original buyer. The company offering "warranty repairs" to second & third hand buyers was really a courtesy. The public sometimes got a deal when the company sold refurbed LE turn-ins & demos, as they would usually offer an extended warranty on those.
I once asked someone I knew at the company (now retired) how often they made orders of repair parts for the 3rd gen's. He told me back then (late 2000's) it was done only every so often, and at that time the company had been sitting on making an order of close to up to $3 Million of 3rd gen parts for a couple of years, having been instead focused on pouring money into new equipment and other R&D for other gun lines/models.
I've called to place some occasional orders for odds & ends to fill in my armorer kits over the last few years, and sometimes I've been told they aren't ordering any more of those parts (because they hardly ever require replacement), and other times I've been told the parts are on back-order (supposedly meaning they only infrequently order a small supply of parts nowadays).
Now that the handful of remaining major LE agency customers have been told that no more new TSW's are going to be made for them, the 3rd gen's are history.
Now, for the original buyers/owners of 3rd gen guns? Well, I'd not be surprised to see the company continue to offer the typical minor repairs that may sometimes be required over the long term, like fitting & replacing an extractor, ejector or sear release lever, as those parts are relatively cheap and don't take up much space. The sear release lever and extractors do, however, require some knowledge to fit them to the individual guns. It's anybody's guess how long that institutional knowledge and experience is going to remain available in the pistol repair depts.
From the OP's post, it sounds like the repair tech tried to repair the third-hand 5906, but couldn't because the frame rails had become out-of-spec. That's not something you really hear about happening very often, especially with a steel-framed model, so it's not really a surprise they were unable to repair the gun.
In my opinion, considering the gun was (at least) third-hand, them offering what seems to have amounted to an "armorer discount" was a nice gesture, and one I'd have accepted.
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