I sent my Model 64, 4-inch round butt NY-1, back to 2100 Roosevelt, and S&W really fixed it up. Nothing was wrong, but I told them to make it like it just came off the line except I wanted a matte (not satin) finish - do they call that bead or sand blast these days?
Bottom line is it now has perfect timing and action, a battleship gray finish and after test firing, they wrapped it in an unused piece of their no rust wax paper and gave me a brand new box.
Charge for the evaluation, new springs, and the one or two parts they felt needed replacing to really be like it was when new, AND the refinish - $75.00. Best $75.00 I have ever spent.
Doug Brassard, with whom I did many special projects back then, directed my NY-1 to a really nice man, Italian-sounding name, Vito, Vinnie, something like that, and Mr. Brassard said that the gentleman knew how to make an S&W revolver perfect. The gunsmith called me from his work bench, we discussed what I wanted - duty action - and he said if I wasn’t happy when it was returned, I should send it back to his attention. I was, needless to say, very happy. Total time between sending and receiving was TEN days. Anyone else remember when S&W service was that good? I love the new revolvers and the engineering changes (the silly lock can just be removed), but I prefer the old, more personal, service. Good memories!