Shield 40 Mishap

I want a happy ending too

I have the same problem, with an m&p pistol, it looks like the pictures you posted .Customer Service said it was ammunition and not the guns fault. I received a similar letter, I opted for the replacement too, at reduce price. That was last summer no replacement yet. HOW CAN YOU GET RESULTS SO FAST I you happy for you but can't understand my delay
 
ncase said:
I have the same problem, with an m&p pistol, it looks like the pictures you posted .Customer Service said it was ammunition and not the guns fault. I received a similar letter, I opted for the replacement too, at reduce price. That was last summer no replacement yet. HOW CAN YOU GET RESULTS SO FAST I you happy for you but can't understand my delay
Click to expand...

They laughed when I ask for a ship date. They said there was a back log of the 9mm Shield. That it would be in Feb sometime but who knows.
 
My range partner picked up a shield 9mm last Sunday. About 480 OTD. Had to wait the 3 days, haven't heard from him yet.

OK, 2001gmc, how about a side bet?
Which one of us gets to shoot a 9mm shield 1st?:D
 
turbo38gn said:
Yes sir!! That's a start... I'm waiting on one more PP to get in, then I'll cut a bank check. I plan to call over to Smith, double check some info and get a check over there..
Click to expand...

Ok sounds good. I gave them your name and number also. The guy in the PM that I talked to just said make sure its to his attention so he will get it. I'm in no rush at all either if it takes a couple more weeks to get the money so be it. I've waited this long wont hurt to wait a little longer. Thanks you all.
 
I'll be in Little Rock, Ar. Feb 21-24. A customer just purchased the plane tickets and emailed them to me tonite. I'll be tuning on his and several other turbo cars for a day or 2 then a couple of the guys are taking me either trap or skeet shooting. One of my customers was one of the top shooters in the country... I told him to just let me shoot with a cheap gun cause if I got hooked I know I can't buy one of those crazy $30,000 dollar plus shotguns he uses.. Kreiger or something like that...

Are you or anyone else in the area ....
 
turbo38gn said:
I'll be in Little Rock, Ar. Feb 21-24....Are you or anyone else in the area ....
Click to expand...

I'm in the LR area... OBTW, all of Remington's ammo is made at the plant just east of LR. They have a trap & skeet range next to the plant.

Edmo
 
Rastoff said:
So, let me come at this with different phraseology.

How many times have you used HK's customer service? If they did make a single stack sub compact, why would their customer service be any better than this one?

I agree that 2001gmc has received poor service with this problem. Not the worst I've seen, but it certainly could be better. I've already state that I believe the response from Federal to be a flat out lie. I believe they are hoping that 2001gmc won't attempt to prove them wrong and I'm sure he won't so, they'll get away with this particular falsehood. Shame on them. Still, this is one case out of thousands. Every now and then someone is going to receive poor service, that's life. What I take issue with, and always will, is the idea that because of this one issue, everyone will receive poor service. Further, I contest the notion that because a person has had good service out of one product that means every product, including customer service, will be good.
Click to expand...

I appreciate your opinion, and outlook. I did not jump to conclusion based solely on this thread. I have seen numerous threads regarding the poor customer service from S&W on this forum. Which to me, was disappointing.

In regards to how many times have I used HKs customer service, the answer is zero. The best customer service is one I never have to use.

Congrats to the OP to getting a new shield. I got a chance to fire a .40 shield. Very nice shooting and comfortable gun.
 
turbo38gn said:
I'll be in Little Rock, Ar. Feb 21-24. A customer just purchased the plane tickets and emailed them to me tonite. I'll be tuning on his and several other turbo cars for a day or 2 then a couple of the guys are taking me either trap or skeet shooting. One of my customers was one of the top shooters in the country... I told him to just let me shoot with a cheap gun cause if I got hooked I know I can't buy one of those crazy $30,000 dollar plus shotguns he uses.. Kreiger or something like that...

Are you or anyone else in the area ....
Click to expand...

I'm about 140 miles north of little rock. Sounds like your gonna gave a good time.
 
turbo38gn said:
I told him to just let me shoot with a cheap gun cause if I got hooked I know I can't buy one of those crazy $30,000 dollar plus shotguns he uses.. Kreiger or something like that...

Are you or anyone else in the area ....
Click to expand...
That would be a Krieghoff and they don't cost $30K unless he has some custom engraving by a famous engraver (don't laugh, it's not uncommon). A typical Krieghoff K-80 will run around $12K new and they hold their value very well.

I have shot at the Remington range just outside of Little Rock. It is a very nice range. Beware, shooting clays can indeed be addictive. I typically shoot about 15,000 rounds a year between Trap and Skeet and I'm a lightweight.
 
Rastoff said:
That would be a Krieghoff and they don't cost $30K unless he has some custom engraving by a famous engraver (don't laugh, it's not uncommon). A typical Krieghoff K-80 will run around $12K new and they hold their value very well.

I have shot at the Remington range just outside of Little Rock. It is a very nice range. Beware, shooting clays can indeed be addictive. I typically shoot about 15,000 rounds a year between Trap and Skeet and I'm a lightweight.
Click to expand...

Ok... so I just talked to him, his name is James too.... :) It is a $30,000 custom K-80, 1 of 25 he said. His other Kreigoff is a custom 100 yr anniversary model Century black I think ... #2 of 100..... he's serious. Guess they just opened a new Range 10 minutes from his home, said he doesn't care to go to the Remington range, the manager is a real piece of work, and this guy likes everybody..
 
Yeah, I don't doubt it. I was just saying that a K-80 can be had for less. Some of their custom engraving can be quite elaborate:
061000_01_big.jpg


The prices reflect the craftsmanship that goes into it.

If he lets you shoot a K-80, don't pass it up. They are marvelous to shoot.
 
Rastoff said:
Yeah, I don't doubt it. I was just saying that a K-80 can be had for less. Some of their custom engraving can be quite elaborate:
061000_01_big.jpg


The prices reflect the craftsmanship that goes into it.

If he lets you shoot a K-80, don't pass it up. They are marvelous to shoot.
Click to expand...


This past fall he went to, I think Argentina... is that where they shoot the doves... like 100's of them a day.... he said he just stood there, shot until his gun until it was empty and the guide or whatever you call him just hands him another gun loaded and ready to go. He said wave after wave of birds fly over head. When the day is done, he pays by the shell shot... sounds crazy to me..
 
ncase said:
I have the same problem, with an m&p pistol, it looks like the pictures you posted .Customer Service said it was ammunition and not the guns fault. I received a similar letter, I opted for the replacement too, at reduce price. That was last summer no replacement yet. HOW CAN YOU GET RESULTS SO FAST I you happy for you but can't understand my delay
Click to expand...

this right here makes me want to give more more to the cause and just get one from someone else, RIGHT NOW!!
 
turbo38gn said:
This past fall he went to, I think Argentina... is that where they shoot the doves... like 100's of them a day.... he said he just stood there, shot until his gun until it was empty and the guide or whatever you call him just hands him another gun loaded and ready to go. He said wave after wave of birds fly over head. When the day is done, he pays by the shell shot... sounds crazy to me..
Click to expand...
They can shoot as many as 1,000 doves in one day down there.
 
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