Smith and Wesson Shield Malfunction and Customer Service

S&W should have gotten your gun right the first time. That they didn't, nor two times after that, means that they did not look closely enough at the gun.

I don't want to belabor a point but the point I making here is related to any gun in the Shield class.

I appreciate Buffalo Bore ammo and the company. They publish their stats as fired from actual guns and tell you a bit about it. Here is what they say about a standard pressure load of theirs with a 200 gr. bullet doing a healthy speed.

Note what they say about using their ammo in a Kahr PM40.

Quote:

"As per usual, Buffalo Bore utilizes real world over-the-counter firearms to develop our advertised velocity. We feel the duplicitous practice of using extra-long laboratory barrels that generate false high velocity readings is misleading to the customer as he/she will never see these velocities duplicated from real world carry guns.

1033 fps -- Custom 1911 with Nowlin barrel, 5 inch
989 fps -- Browning Hi Power, 4.6 inch barrel
967 fps -- Taurus PT 100, 4.6 inch barrel
962 fps -- Glock model 23, Gen. 2, 4 inch barrel
969 fps -- Glock model 23, Gen. 4, 4 inch barrel
961 fps -- Sig model 229, 4 inch barrel
976 fps -- Kahr model PM40, 3 inch barrel
All pistols showed good to excellent accuracy and all of them, except the tiny Kahr cycled/functioned flawlessly. Micro 40's, such as the Kahr PM40, have very little slide travel and they can be finicky cyclers. While my PM40 gave very high velocities and great accuracy, it failed to cycle reliably 100% of the time and would therefore not be a candidate for use with this load. This is not a reflection on the quality of the PM40, which is a very high quality pistol. Nor does this mean the larger Kahr pistols would not reliably cycle this load. In fact, this does not mean that your INDIVIDUAL Kahr PM40 won't cycle this ammo as ALL pistols are individuals and should be thoroughly tested with any ammo you intend to stake your life or the lives of others on."

https://www.buffalobore.com/index.php?l=product_detail&p=349

The Kahr PM40 has a 3.1" barrel and weighs 15.8 oz. about three ounces less than the Shield. So in the same class of pistol.

What BB is pointing out is that guns in a certain class are prone to more rapid wear when running hot ammo.

Independent of the issues with your Shield it's always proper to mate the gun to the task and the ammo to the gun. Long term, hot loads in a small gun will invite problems.

tipoc
 
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I'm having a similar problem with my Shield that I bought in February. As soon as I got it home I disassembled it and went through it cleaning it thoroughly of any debris it might have picked up at the factory. I've been feeding it Winchester white box and Hornady Critical Defense(different bullet weights). I have about 400 rounds through it so far. It definitely does not like the self defense rounds with a failure to feed of at least one in nearly every magazine. While the accuracy seems to be getting better the more I shoot it it just is not reliable and can't justify carrying this piece at this time. I called S&W for guidance. They said they have had reports of this model and Hornady ammo not getting along but what am I supposed to do? I don't thinks it's unreasonable to expect a gun from a respected manufacturer to eat quality ammo reliably when your life may depend on it. He also said to put some Flitz on the ramp to aid in feeding. Might have helped a little but not to the point I would carry this gun at this point. I really want to like this gun. I have been a big fan of S&W in the past and probably own 7-8 S&W firearms. I have heard their customer service is among the best in the industry but after reading some of these stories I'm getting a little concerned about getting stuck with a lemon. Should I give it another couple hundred rounds before I get S&W involved?
 
Don't use Hornady... find another round, try what was suggested by S&W or send it in and let them do it.. no need to sit here and frustrate yourself and turn it into something it isn't..
 
I've been feeding it Winchester white box and Hornady Critical Defense(different bullet weights). I have about 400 rounds through it so far. It definitely does not like the self defense rounds with a failure to feed of at least one in nearly every magazine.
>Snip<
I called S&W for guidance. They said they have had reports of this model and Hornady ammo not getting along but what am I supposed to do? I don't thinks it's unreasonable to expect a gun from a respected manufacturer to eat quality ammo reliably when your life may depend on it.
There are quite a few other Quality SD Ammo out there besides Hornady. Speer 'LE' Gold Dot, Federal HST, Win PDX and more.
 
ALL my pistols work well with Speer 'LE' (the 50 round box) Gold Dots.
If you have a Bass Pro in your area, they have Winchester SXZ.

Go to the Ammo Sub-Forum and you'll see tons of SD ammo threads (reviews, videos, discussion).
 
Does anyone know if this was resolved?
Which problem?

  • That the rear slide plate was sliding down?
  • That it only happened with 'hot' ammo loads that aren't recommended?
  • Or that Paul's didn't like Hornady?
Since the OP only posted 9 times, all to this thread, with the last post being back on 4/22/15, I'm kinda feeling like he's moved along to something new.

But the recommendations given here were good.
If you have a Shield40, don't get suckered into companies that sell .40 '+P' loads... There's no SAAMI Spec for .40.
If yours doesn't like a particular SD ammo, try another brand. If though, it doesn't seem to like ANY SD round on the market :eek:, contact S&W CS.
 
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