Smith won't ship weapon back to me..

I ran into a problem with a Ruger 10-22 and the problem occurred before I even fired it the first time. Talked with my LGS where I purchased it and he asked me to talk to Ruger first. Ruger sent me a shipping label, replaced the receiver and sent it back to my LGS. Since I had purchased it there, there was no FFL fee charged (I spend too much with them) and we don't have a BC fee. If you purchased it through a LGS, they really shouldn't charge you a fee and if they do, try to find another LGS to shop. However, right now it seems to be a matter of $35 to get your rifle back. Cheaper and less time consuming than getting your own FFL.

CW
 
Thinking out loud here....what would happen if S&W out the same SN on the new receiver? Would that eliminate this problem?


Randy

If one got them to destroy the old receiver and put the exact same serial number on a new one, yes, it would bypass the transfer.
 
I actually bought the weapon in a different town, that guy sells to law enforcment and Fire personel the weapons at cost plus 5%. Unfortunately it's a 4 hour drive. Buying a gun in Myrtle Beach for a reasonable price is like expecting to walk into Bass pro and getting showered in free .22LR. Going to just pay the fee locally and see if I can send the bill to S&W for either reimbursment or credit. Just wasn't sure on the new serial number thing. Thanks for all the info brothers..
 
Well I think S&W should flip for the FFL fee.

He sent in a gun he had already paid for and owned, they should get him a gun back in his hands.

But I also see where $35 for a brand new gun isn't exactly the end of the world.

.
 
I would LOVE for S&W ta give me a new lower...... well i did tighten my Timney trigger down too much and dimpled the Base


i understand the OP's issue.... i also understand S&W issue


Ask em ta ship ya a couple Mags for the Transfer Fee....

That may work

:D
 
Stop the whine/ ! It's not the national debt, it's a lousy, measley $35.00.....sounds like you broke it, buck up big boy...
 
Many years ago, they used to re-stamp a new receiver with your old SN, then destroy the damaged one. (That's how some low serial number guns show up with much later features). Too bad they don't do that any more.

I totally agree. It's too bad those that watch our for our collective welfare changed the rules some years ago. :)
 
I remember his original post that he broke the tube not knowing how it came apart, S&W is good enough to send him a new gun and he is still bitc*ng, COME ON MAN suck it up!
 
**Follow up**
Talked with the guy at S&W who repaired the weapon. The Magpul stock was "warped" on the inside causing it to catch on the buffer tube anytime you tried to extend it. He stated that the force needed to move the stock at all was completely unacceptable. Stated that this has happened only 2 other times. It did not break trying to dissassemble, it broke during normal operations trying to find a comfortable position for the stock. As far as the bit*&#ing and whinning, was just asking a simple question about the fee because I just shelled out a ton of money for a brand new weapon and it was defective. You buy a quarter pounder and they forget the bun you gonna pay extra for the bun you already bought once??
 
Just one small question, if it was the sliding stock, WHY did they have to replace the Lower Receiver??
Geoff
Who replaced only one tube, that I can remember as a 45B20 back in the M16A1 days.
 
Just one small question, if it was the sliding stock, WHY did they have to replace the Lower Receiver??
Geoff
Who replaced only one tube, that I can remember as a 45B20 back in the M16A1 days.

It isn't like a receiver extension tube on an AR. On a 15-22, the extension tube is part of the lower... it's all one piece.

The ill fitting stock apparently contributed to the break on the extension tube.
 
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**Follow up**
Talked with the guy at S&W who repaired the weapon. The Magpul stock was "warped" on the inside causing it to catch on the buffer tube anytime you tried to extend it. He stated that the force needed to move the stock at all was completely unacceptable. Stated that this has happened only 2 other times. It did not break trying to dissassemble, it broke during normal operations trying to find a comfortable position for the stock. As far as the bit*&#ing and whinning, was just asking a simple question about the fee because I just shelled out a ton of money for a brand new weapon and it was defective. You buy a quarter pounder and they forget the bun you gonna pay extra for the bun you already bought once??

S&W's attitude is BS. If you modified it, I'd have no sympathy. But this is purely S&W's fault. And if they have to eat the transfer fee, tough. I would contact your state's attorney general's office and the BBB.
 
The tube didn't "break", the last notch in the tube had a piece of plastic snap off making it so the catch bolt on the stock wouldn't snap into it. I bought the Magpul version so it came with the upgraded stock. The stock was incredibly hard to extend and it just flew off the weapon 2 days after I bought it. You could reaatach it but it would fly off every time you extended it...

I think S&W is doing this properly, as they are required by federal law.

I have seen a wide amount of variance in the internal tube dimensions of both Magpul and Viltor stocks over the last few years. As a rule, if they are too tight, they will be so when the stock is fully collapsed. Often this requires a large amount of pressure be used to extend the stock. The force is naturally carried to the end of the buffer tube stop and can hit it pretty hard. Not an issue for an aluminum tube, but polymer is a different story.

So S&W is, more than likely, providing a new lower for a condition that was caused by an OEM parts supplier. Good for them.

I'm not you. If I were, I'd just pay the fees and be happy I got my rifle back with the issue taken care of. Although, as others have noted, I would not hesitate to ask for some fee abatement.
 
**Follow up**
Talked with the guy at S&W who repaired the weapon. The Magpul stock was "warped" on the inside causing it to catch on the buffer tube anytime you tried to extend it. He stated that the force needed to move the stock at all was completely unacceptable. Stated that this has happened only 2 other times. It did not break trying to dissassemble, it broke during normal operations trying to find a comfortable position for the stock. As far as the bit*&#ing and whinning, was just asking a simple question about the fee because I just shelled out a ton of money for a brand new weapon and it was defective. You buy a quarter pounder and they forget the bun you gonna pay extra for the bun you already bought once??

I agree with you that they should pay the fee or give you something extra to make up for it. Some of the rude posts in this thread are really uncalled for.
 
I recently had my S&W revolver repaired and they had to replace the frame which also meant a new serial number. They of course are handling shipping both ways. Because of the new serial number they needed me to provide an FFL to ship to which I gave. When I asked about any additional costs they mentioned the background check and said to send them a copy of the invoice. They also said that (at least in my situation) they typically will cover around $25-$35 for related fees.

Their customer service is great, check with them.
 
The Magpul fits tighter than the stock one. Sticky is the question. Loosen it up some. Lil bit of sand paper and a hobbists tool. The MOE on the box means a tighter fit for UR firearm.
 
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