My understanding is that this situation was not real, but hypothetical. I am pretty sure that if this happened as originally stated, the complainer would have been a person who was actually crazy, as in stark raving bug****. Such a person is far more likely to be violent than some aggressive drunk or would-be drunk panhandler. What do you think is the best way to handle such a person?
I would speak in soothing tones and summon the manager, but, above all, I would try to avoid being within attack distance of this person, including leaving the restaurant if necessary.
I don't think this ever actually happened.
I would speak in soothing tones and summon the manager, but, above all, I would try to avoid being within attack distance of this person, including leaving the restaurant if necessary.
I don't think this ever actually happened.