I had to send my brand new weapon in because the buffer tube broke while extending the Magpul stock. S&W called and said the weapon is fixed but they had to replace the reciever which gave it a new serial number. Now they won't send it back to me, they insist on sending it to a licensed dealer who wants to charge me a $35.00 transaction fee. I know it's not a ton of money but come on man, at least suck up the dealer charge S&W.
Smith won't ship weapon back to me..
- Thread starter 13bentarm
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roushstage2
Member
That's federal law. It is out of their hands. OTOH, have you asked them about helping with the fee? Worst case they'll say no and you are in the same boat. Warranty work involving receivers can run the chance of a new serial number, and therefore, a new transaction.
Bkreutz
US Veteran
Ask them if they will send it to an authorize S&W dealer close to you, maybe they could work a deal with that dealer as opposed to your LGS who may be a FFL holder but not a S&W dealer.
RedNeck Jim
Member
Sorry, but I have to ask. How does a buffer tube break by extending a stock?
Was it the factory installed stock or did you add your own?
Was it the factory installed stock or did you add your own?
The tube didn't "break", the last notch in the tube had a piece of plastic snap off making it so the catch bolt on the stock wouldn't snap into it. I bought the Magpul version so it came with the upgraded stock. The stock was incredibly hard to extend and it just flew off the weapon 2 days after I bought it. You could reaatach it but it would fly off every time you extended it...
Where did you buy the weapon ? Or if on line where did you pick it up ? Maybe they & S&W would get together to help.
RedNeck Jim
Member
In light of this, I would push hard for S&W to come up with some remedy to this transfer fee. I understand this new gun (receiver) has to be transferred thru an FFL holder, however seems to me S&W should be able to help in some way, as their part failed so quickly. Maybe even some credit thru their online store or maybe by including a magazine or two with the repaired gun.
RPeacock1128
Member
Most warranty work never includes the cost of shipping or associated fees. I've broken fishing rods before and had to pay $30 for shipping. Not bad since I was getting a new GLoomis $400 rod.
As for the gun I would suspect that you are also responsible as is the dealer for a NICS check and ATF paperwork since it is a new gun. A dealer needs to be involved.
As for the gun I would suspect that you are also responsible as is the dealer for a NICS check and ATF paperwork since it is a new gun. A dealer needs to be involved.
SpicyTunaRoll
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moral of the story is: JB Weld would have been cheaper LOL
drinva
Member
Yep,
New serial # is a NEW gun to the law. Ruger offered to pay my $30 TF and $2 BC. I had them send the new one to the same LGS I bought it at and they did NOT charge me the $30 TF, only the $2 BCheck, so I just happily ate that fee. I suspect S&W may help you too?....
DR
New serial # is a NEW gun to the law. Ruger offered to pay my $30 TF and $2 BC. I had them send the new one to the same LGS I bought it at and they did NOT charge me the $30 TF, only the $2 BCheck, so I just happily ate that fee. I suspect S&W may help you too?....
DR
Watchdog
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Remember when S&W firearms...or indeed, any gun...didn't have any plastic parts?
Modern technology...what would we do without it, huh?
gtmtnbiker98
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Can't fault S&W for complying with Federal law and they did fix your defective firearm. Suck it up and be done with it.
jagular
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Like others have said it's not the fault of S&W. Do you know if the stock broke because of manufacturers defect or was it your own fault? I'm going through the same thing with a Sig pistol. I'm getting a new one but I had it for a year and shot the heck out of it so I'm happy. In my part of the county transfer fees vary from $15-35. Could you shop around for a cheaper price?
cgt4570
Member
Many years ago, they used to re-stamp a new receiver with your old SN, then destroy the damaged one. (That's how some low serial number guns show up with much later features). Too bad they don't do that any more.
S&W replaced my 642 with a new 642, in 2011, and paid my transfer fee. Send them the bill showing what you paid.
Majorlk
Member
I've seen this "defect" once before on this forum. The owner attempted to remove the butt stock without properly pulling the locking pin all the way down. Instead he just squeezed the latch and forced the butt stock off the buffer tube, breaking the last locking notch in the process.
BillyJack2012
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Yup. Was thinking the same thing.
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