Ahh....so the story changes and the facts comes out....
Ruger REALLY sucks.
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Ahh....so the story changes and the facts comes out....
andyo5
Member
Sorry to hear that they failed to submit to your demands. But as a person has personally dealt with Ruger about real problems with Ruger firearms that I owned, I cannot agree that they suck. Quite the contrary, in my own personal experience.
gregintenn
Member
Call and tell them you want to buy some mini 14 parts if you really want to get angry.
I own several Rugers. They make good, dependable firearms. I usually buy the model I want, understanding that asking the company to modify tue one I own to a different specification probably isn't going to work out too well. Were I to want something changed (barrel, cylinder, caliber) I would need to contact a gunsmith that specialized in that type of work.
Best of luck in your future endeavors!
Best of luck in your future endeavors!
ParadiseRoad
Member
...the cylinder is free to turn when the loading gate is open on all new model Ruger single actions...it should be free to turn on the old model Ruger single actions when the hammer is at half cock...just like on the Colt single actions...
My limited experience with Ruger regarding anything has been top notch, but any repairs/warranty work, etc. has been just that, no mods involved. And we may not like it but I do understand it.
Faulkner
Member
I owned a successful business for a number of years where we sold and installed complex electronic systems and provided technical services. There was some work I chose not to do regardless of how profitable it might be. I also learned there were some customers I preferred not to do business with because the juice wasn't worth the squeeze. As the owner of the business I'm the one who chose what the business model would be, not the customer. Some customers did not like my business model and chose to do business with my competitors, and I'm glad they did.
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Agreed. My LLC is more of a personal services enterprise (I don't produce or repair a product), but I have turned down retainers with a comma in the figure because either I simply didn't want to do the work, or I knew that the client would not accept the results. Some things just aren't worth dealing with at any price . . .
Ben_hutcherson
Member
I bought a new Single 7 when they came out and had no end of problems with it. It had the loading gate quirk that several have mentioned, along with a poor out of the box accuracy(would not group at 7 yards) and a "hitch" in the hammer that I've not had on any other Ruger revolver.
I called and got a prepaid shipping label, and a week and a half later the gun showed up on my doorstep. The repair slip indicated that they had installed a new hand, cylinder stop, and cylinder along with recutting the forcing cone due to "erosion". I'd shot the gun about 50 times, but apparently the timing had been slightly off and that was the root of many of my problems.
In any case, they included a 25 yard test target in the box that showed about a 2" group. Since then, the gun has been perfect.
That's my only encounter with their customer service, but it was exemplary.
BTW, I have a convertible Blackhawk that doesn't have the 45 Auto cylinder. I suspect that they would fit one(at my cost) if I asked, as the gun does say 45 Colt/45 ACP.
I called and got a prepaid shipping label, and a week and a half later the gun showed up on my doorstep. The repair slip indicated that they had installed a new hand, cylinder stop, and cylinder along with recutting the forcing cone due to "erosion". I'd shot the gun about 50 times, but apparently the timing had been slightly off and that was the root of many of my problems.
In any case, they included a 25 yard test target in the box that showed about a 2" group. Since then, the gun has been perfect.
That's my only encounter with their customer service, but it was exemplary.
BTW, I have a convertible Blackhawk that doesn't have the 45 Auto cylinder. I suspect that they would fit one(at my cost) if I asked, as the gun does say 45 Colt/45 ACP.
gregintenn
Member
All my single actions are Rugers.......nough said.
Flattop5
Member
I have a SS, SA Ruger .45 ACP cylinder from a convertible 45LC/.45 ACP. I cannot guarantee that it will fit your gun.
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Ranger514
Member
Been shooting Rugers since I was 12 years old. Have owned many over the years. Only had one issue with a M77 Hawkeye, and sent it in. It came back in worse shape than I sent it in. As a matter of fact, it was inoperable, and should have never left the factory in the condition in which I received it. I was very unhappy, to say the least. I waited a week to cool down before I called and talked to a Supervisor about the condition in which my Hawkeye was returned. I was calm but assertive. I got immediate action. When it came back the second time, it had a replacement wood stock and metal refinish to correct the damage that was done while it was in their hands. Apologies are one thing...service is another. They righted a wrong. Stuff happens. How a company deals with it shows how much they care about customer satisfacton.
"Ruger really sucks"
Sure, that's why they have been in business since the 1950's and are rated one of the best quality gun companies.
Sure, that's why they have been in business since the 1950's and are rated one of the best quality gun companies.
mike campbell
Member
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Well, ain't that purty!
How bout some details?
Thanks!
It's a 4-digit ('57?) Blackhawk, .44 mag. It appeared to be about 98+% when I bought it. Of course, I had to shoot it. The ejector housing flew off, along with the stud that was brazed in the barrel. Repairing it necessitated a barrel re-blue ... no longer original nor collectable by any stretch. So, rather than having a near-original with a band-aid, I opted for a full custom refinish from Turnbull. I made the English walnut grips and now it's worth at least half what I have in it...but it's a keeper.
"Convertible" factory .45's are out there. Joe
Yup, been there, done that. A man must learn from his bad experiences.
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