Now you're stereotyping people from Brooklyn and Yankees. I happen to be born in Brooklyn, am as "pro-2nd Amendment" as they come, and believe in the Constitution of the United States along with the Bill of Rights. Check my avatar.
Ruger REALLY sucks.
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Now you're stereotyping people from Brooklyn and Yankees. I happen to be born in Brooklyn, am as "pro-2nd Amendment" as they come, and believe in the Constitution of the United States along with the Bill of Rights. Check my avatar.
rog8732
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DocB, maybe I should stick to my own business, but I hate to think of you losing the use of your little Ruger. They are for the most part a fine little S/A revolver.
The reason I respond at all is because I have a recently made Bearcat, and ran into the same situation (?) after the first cleaning, where I removed the cylinder pin and cylinder.
You are right about a recent change to the Bearcat for one of Ruger's safety updates. They do; if nothing else,concentrate on safety.
What the design includes now, on the back end of the cylinder rod is a little spring loaded plunger, that serves to push back on the hammer block, so when you cock it, the hammer block is pushed back, away from binding on the firing pin plunger.
Not suggesting you did what I did, but when I put the cylinder and rod back in, I failed to seat the rod as far as it should go.
I've had many single action cylinders out, and I seated the rod with the same force I always use, but not enough.
After deciding, kind of like you to "throw it in the gully"; I decided to take a pause and redo the whole operation.
It worked. I hope you will recheck yours and see.
I don't care at all if you hate Ruger, I just don't like to see a gun-person be discouraged with his firearm.
If you read this and try my suggestion, I hope you will come back with your results. Good or bad.
Thanks
$125, but that was about 2 years ago. Still, it should be under $150 or so.
Legally you can ship it directly to them, and they can ship it directly back to you as a repair.
However, unless you have a business account to ship it under, you might want to have a local gun shop ship it to Ruger for you as they can probably ship it cheaper than you can, given that Fed Ex won't ship it any slower than second day air.
Also, in the event you ever ship a handgun back to the factory for a factor repair, and they find they have to replace the frame, it'll have to be shipped back to you through an FFL as the new serial number makes it a new firearm that has to go through the normal purchase/permit/back ground chalk process with an FFL.
The days when a factory could pull a new frame off the line before it was serialized and mark it with your old serial number are long gone, as the ATF now takes a dim view of that, given that they don't consider it to be a unique serial number even if the old frame is destroyed first.
I think the OP should just sell his Ruger(s) and buy a Kimber...then he could post some real and valid complaints.
There are a couple ways to look at this.
On the one hand, I've found that Ruger generally has good customer service - it just takes a while to get there - and they NEED good customer service as lately their quality control has been poor.
For example, I had an SP101 in .22 LR that had horrible leading issues as the forcing cone wasn't properly cut. The CS process went like this:
1. the local gun shop would not touch it with a 10 ft pole, even though I had just purchased it the day before. In fact, they would not even call Ruger on my behalf and handle the return. (Last purchase I ever made with them by the way, but I suspect they knew what I was in for.)
2. A call to Ruger outlining the problem - it would lead so badly that accuracy was horrible from the start, and that by the third cylinder bullets would be key holing and hitting the target sideways at 10 yards. Ruger blamed the ammunition and said "use CCI high velocity ammo". Now...I had been using high quality ammo already but I re-cleaned it and shot another test target with their specified ammo, that performed just as bad as everything else I'd tried.
3. A second call to Ruger with this information and they grudgingly agreed to give me an RMA number but advised they no longer provided shipping labels - I'd have to send it to them, and they would then reimburse me for the shipping. I shipped it off to Fed Ex and packed the receipt inside the case with the firearm, and stapled to the letter indicating the problem. I also included test targets showing the key holing as well as pictures of the leading issue the first time around, as well as the leaving the lead in the revolver from the second shoot.
4. Ruger sent it back to me in about 2 weeks (decent turn around time) with a note saying they "adjusted the ejector". It was pretty clear they had not addressed the problem and sure enough another test fire with CCI ammo indicated it was just as bad as before.
5. Third call to Ruger. I explained that the problem hadn't been addressed and suggested who ever looked at it was a moron, as the ejector star wasn't the problem - it was an obvious forcing cone issue. They agreed to take it back again, and would have a superior look at it rather than one of their line staff. I asked about the reimbursement as nothing had come back with the revolver. They advised that it would take about 6 more weeks to process. I advised shipping had cost me $75 and I wasn't doing that again and be $150 in the hole for a return that should have never happened. They agreed to send me a shipping label.
6. I sent it off again and in about 2 weeks I got a call saying it was not repairable and that they would send me a new one, or refund my purchase price (but not sales tax) if I sent them a receipt. I opted for a new revolver and provided them with a FFL to send it to.
7. After about a month with no revolver, I called and they advised that what they meant was that the next time they made a run of SP101s in .22 LR they'd send me one of the first ones from the new batch. They advised it would be another 4-5 months before they made another production run. If I'd have known this from the start I'd have probably just asked for my money back and bought a used S&W that had appeared locally.
Eventually, I did get a new SP101 from Ruger - about 7 months after my initial purchase, and while it shot ok, it was (and remains) a very mediocre revolver in terms of accuracy.
8. During this period I also continued pursuing my not yet received $75 reimbursement for shipping, and after about 4 months with no check in the mail they finally admitted they did not have a receipt and asked me to send it to them. I advised it had been included with the revolver, and since I shipped it from Fed Ex, and Fed Ex didn't have a copy machine available at that location, I did not have a copy. They said "That's too bad, we won't reimburse without a receipt" and I said "That's too bad, I buy a gun about every month or two, and none of them will EVER be Rugers".
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On the other hand, I've owned a total of three Kimbers over the years, as well as a Kimber conversion kit I put on a JPE 1911 frame, and I've never had a single issue or complaint.
So I can't speak to Kimber's customer service, as I've never NEEDED it.
I'll happily buy a Kimber, and I'll still buy older Ruger firearms, but my days of buying a new Ruger are over.
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Wow, that's quite an experience BB57 and comes somewhat as a surprise. Sounds like rugers QC and CS has went down since my last dealings with them. That's too bad.
Well my wife bought a new Ruger .22 (SR22) a few months back. We had a a few jams and tried all the normal troubleshooting tricks. Different ammo, different magazines, different cleaning and lubing methods.
By comparing it with my sons Ruger SR I discovered the ejector was bent on a different angel than his gun, which worked perfectly.
Called Ruger talked a bit, got a return label. Sent the gun back and had it returned to our house in less than 2 weeks.(did not have to go through a FFL) They also included a extra magazine for our troubles. Gun then worked fine.
Heck things happen but Ruger did us well!
Yaworski
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I think the company saw its mistake on that one but I do understand their motivation. It is better to have a rifle with a ten round magazine than no rifle at all.
I have long said that if and this is the big if, the anti crowd could be trusted and they said "Give us background checks and ten round mag limits and we'll go away and find another cause" I would jump at that. Why? Because I'm tired of this fight.
I've written more letters than I can count. I've spend weeks of my life at protests in front of government buildings. I've donated a lot of money (a lot to me) to all sorts of PACs and funds. Think of what we could do if we didn't have to spend time and money on this silly battle.
Sadly, the anti-crowd cannot be trusted and they say, "We don't want to take your guns!" and then later brag, "This is the first step to total confiscation!" So, we fight . . . and fight . . .. and fight.
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That sounds good... and based on my long ago experiences, is what I'd expect from ruger.Called Ruger talked a bit, got a return label. Sent the gun back and had it returned to our house in less than 2 weeks.(did not have to go through a FFL) They also included a extra magazine for our troubles. Gun then worked fine.
Heck things happen but Ruger did us well!
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