About 3 weeks ago, my BG 2.0 totally crapped out. The trigger could be pulled all the way to the stop without engaging the firing mechanism. The slide locked 3 times with a live round in the chamber. I've been through 4 recoil springs/guide rods, and so many other problems I'm probably leaving something out.
Nevertheless, I wrote a heartfelt but direct letter to one of the upper management VPs who answered me responsibly and said he would take a personal interest in my firearm's difficulties. The next day I received a phone call from the Director of Customer Service, a very friendly and professional gentleman who told me that my gun had been taken to the range by a couple of their technicians and they had fired 400 rounds of 9 kinds of ammo through it flawlessly. There was some technical reason they decided to completely replace the slide and all of its components. The gun was fired again with no slip-ups at all.
I received the gun back Tuesday and got to the range yesterday. I noticed there was an extra, new magazine in the box with my original one, and the tabs of 9 boxes of different kinds of ammo.
My XS sights were replaced with factory sights but were included in intact condition in the package. The XS sights will go back on tomorrow. I went out on the range and the gun performed flawlessly. I took it home and gave it a really good cleaning as it was filthy inside from powder residue from the factory analysis.
I will fire another couple hundred rounds through it and place it back in my carry rotation with my Sig P365X, S&W 49, S&W 442-1 and maybe one more. It might take more time and more shooting to build back my confidence.
I must say that, while my confidence is still shaken in the BG 2.0 that I really wanted to like very much, I was very impressed by the service and communication I received. The two gentlemen I dealt with were just that: gentlemen. Nevertheless, my honeymoon with the BG 2.0 is, unfortunately, over.
Nevertheless, I wrote a heartfelt but direct letter to one of the upper management VPs who answered me responsibly and said he would take a personal interest in my firearm's difficulties. The next day I received a phone call from the Director of Customer Service, a very friendly and professional gentleman who told me that my gun had been taken to the range by a couple of their technicians and they had fired 400 rounds of 9 kinds of ammo through it flawlessly. There was some technical reason they decided to completely replace the slide and all of its components. The gun was fired again with no slip-ups at all.
I received the gun back Tuesday and got to the range yesterday. I noticed there was an extra, new magazine in the box with my original one, and the tabs of 9 boxes of different kinds of ammo.
My XS sights were replaced with factory sights but were included in intact condition in the package. The XS sights will go back on tomorrow. I went out on the range and the gun performed flawlessly. I took it home and gave it a really good cleaning as it was filthy inside from powder residue from the factory analysis.
I will fire another couple hundred rounds through it and place it back in my carry rotation with my Sig P365X, S&W 49, S&W 442-1 and maybe one more. It might take more time and more shooting to build back my confidence.
I must say that, while my confidence is still shaken in the BG 2.0 that I really wanted to like very much, I was very impressed by the service and communication I received. The two gentlemen I dealt with were just that: gentlemen. Nevertheless, my honeymoon with the BG 2.0 is, unfortunately, over.
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