All, I was supposed to have a package delivered to my door from Amazon Prime yesterday. The tracking said it was on the vehicle and out for delivery from 9 AM until 8 PM. Well, 9 PM comes around and still no package.
I log on to my Amazon account to click the tracking again. A page with red letters pops up saying "Delivery Delay", and that the package will be delivered tomorrow on Friday (today).
I called Amazon customer service to voice my complaint, because this is NOT the first time this has happened to me. The girl that answered the phone sounded flippant and like she didn't want to talk. She then fed me a line that it was showing on her end the package was still out for delivery until 930 PM... I told her I'd wait until 10-1030 and if it wasn't here, I'd call back.
Well 1030 rolls around and still no package. I call back customer service and get a different girl. She feeds me the same line, saying it still shows out for delivery and that I was the last person on the route. I asked her if it shows the delivery time to the last address, and she sheepishly says "no". I then ask her if it's the same driver, and if he's been working for nearly 14 hours straight. She says "it should be, yes". I gave up at that point.
It's almost 1PM here and still no package. I cal back Amazon CS and an Indian sounding man answers the phone. I explained the situation, that it was an important tool for work that I needed quickly, and that's why I pay the $100 a year Amazon Prime fee to begin with.
He nonchalantly told me he could extend my Prime membership by a WHOLE MONTH for my troubles. Oh wow, gee thanks. I then asked our outsourced friend what the "GUARANTEED DELIVERY on this day" means when you look at a Prime order receipt. He says "it should be the day the package arrives" in a snarky way.
guar·an·tee
ˌɡerənˈtē/
verb
past tense: guaranteed; past participle: guaranteed
provide a formal assurance or promise, especially that certain conditions shall be fulfilled relating to a product, service, or transaction.
"the con artist guarantees that the dirt pile will yield at least 20 ounces of gold"
Guys, look. I know it's Christmas season and the trucks are full. But this isn't the first time my Prime membership has not paid off. $100 more per year, and they don't even care if they honor their so-called "GUARANTEE"... I come from a time and place, and it wasn't all that long ago, where that word meant something... it apparently doesn't mean much of anything to Amazon, but it sure looks good when you're applying for that service.
I won't be renewing my Prime subscription and will probably pursue this further. Just a warning to anyone looking to sign up for Amazon Prime. Guaranteed means absolutely squat to these people, and never bet you'll get an important package on time, always give at least a day or two in advance if it's something you're really going to need before a deadline.
Take care and have a Merry Christmas all,
Jay
I log on to my Amazon account to click the tracking again. A page with red letters pops up saying "Delivery Delay", and that the package will be delivered tomorrow on Friday (today).
I called Amazon customer service to voice my complaint, because this is NOT the first time this has happened to me. The girl that answered the phone sounded flippant and like she didn't want to talk. She then fed me a line that it was showing on her end the package was still out for delivery until 930 PM... I told her I'd wait until 10-1030 and if it wasn't here, I'd call back.
Well 1030 rolls around and still no package. I call back customer service and get a different girl. She feeds me the same line, saying it still shows out for delivery and that I was the last person on the route. I asked her if it shows the delivery time to the last address, and she sheepishly says "no". I then ask her if it's the same driver, and if he's been working for nearly 14 hours straight. She says "it should be, yes". I gave up at that point.
It's almost 1PM here and still no package. I cal back Amazon CS and an Indian sounding man answers the phone. I explained the situation, that it was an important tool for work that I needed quickly, and that's why I pay the $100 a year Amazon Prime fee to begin with.
He nonchalantly told me he could extend my Prime membership by a WHOLE MONTH for my troubles. Oh wow, gee thanks. I then asked our outsourced friend what the "GUARANTEED DELIVERY on this day" means when you look at a Prime order receipt. He says "it should be the day the package arrives" in a snarky way.
guar·an·tee
ˌɡerənˈtē/
verb
past tense: guaranteed; past participle: guaranteed
provide a formal assurance or promise, especially that certain conditions shall be fulfilled relating to a product, service, or transaction.
"the con artist guarantees that the dirt pile will yield at least 20 ounces of gold"
Guys, look. I know it's Christmas season and the trucks are full. But this isn't the first time my Prime membership has not paid off. $100 more per year, and they don't even care if they honor their so-called "GUARANTEE"... I come from a time and place, and it wasn't all that long ago, where that word meant something... it apparently doesn't mean much of anything to Amazon, but it sure looks good when you're applying for that service.
I won't be renewing my Prime subscription and will probably pursue this further. Just a warning to anyone looking to sign up for Amazon Prime. Guaranteed means absolutely squat to these people, and never bet you'll get an important package on time, always give at least a day or two in advance if it's something you're really going to need before a deadline.
Take care and have a Merry Christmas all,
Jay
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