Any idea how long S&W's Repair turn around time is?

[Brian_P]

They do require signature, but my roommate was able to sign for mine when it came back. generally speaking when it comes back it shouldnt have anything identifying it as a gun (Fedex wont accept it if it does.)

 

[Kevin8503]

Sorry to resurrect an old post, but once S&W had your firearm for repair (ie. you could see from the FedEx number that it was delivered), did S&W reach out to you to let you know they received it/were going to work on it/ finished working on it/had sent it back? Or did FedEx just knock on your door one day and "surprise!"?

They've only had mine a week so I'm not worried at all, just curious as I haven't had any kind of communication from them.

 

[Wolfman-Iraq]

Sorry to resurrect an old post, but once S&W had your firearm for repair (ie. you could see from the FedEx number that it was delivered), did S&W reach out to you to let you know they received it/were going to work on it/ finished working on it/had sent it back? Or did FedEx just knock on your door one day and "surprise!"?

They've only had mine a week so I'm not worried at all, just curious as I haven't had any kind of communication from them.

S&W doesn't notify you of receiving it, nor any status. I don't recall if they send you notification when sending it back.

 

[68sixspeed]

I sent a revolver in for repair in May and it is still not done, no word of when either, I hope you have better luck...

 

[rck281]

The repair department is closed until 2014. My 686 was returned in about 3 weeks. Too bad they didn't fix anything. It's back again.

 

[Kevin8503]

Hmmm... didn't know they were closed until 2014 at this point. Thanks for the heads up on that!

 

[WhitleyStu]

I received an email with FedEx tracking numbers when my handgun was on its way back to me. I did call S&W twice while the gun was there to see what the status of the repairs were and the customer service gents were very helpful.

 

[keithherrington]

Sent my M&P 9 back to them on 28 Oct for a new fast twist barrel. Not back yet. Received invoice and paid it about a month ago. Planning on calling them first thing on 2 Jan to check.
Keith

 

[Revgilliam]

Sent my 15-22 in for spec update along with 6 old style mags the first week of Oct. Was expecting an 6-8 week turn around. I was shocked when it showed back up at my house in 2 weeks! Smith even replaced my old style mags with the new ones. All free.

They didn't notify me of receiving or shipping it back out. I just signed for it when it showed back up at the house.

 

[Jeffro57]

I didn't know there was an old style and new style of 25-round mag. Is this true?

 

[BD1]

I didn't know there was an old style and new style of 25-round mag. Is this true?

X2, What are the differences between them?

 

[spad124]

Sorry to resurrect an old post, but once S&W had your firearm for repair (ie. you could see from the FedEx number that it was delivered), did S&W reach out to you to let you know they received it/were going to work on it/ finished working on it/had sent it back? Or did FedEx just knock on your door one day and "surprise!"?

They've only had mine a week so I'm not worried at all, just curious as I haven't had any kind of communication from them.

In October I sent in a M&P Sport for warranty work related to the finish on the barrel. Return time was about 4 weeks. S&W replaced the entire upper.

In early November I sent my 686-1 in for the bushing recall. Had it back in 10 days. Excellent work. S&W even smoothed out the cylinder release and nicely cleaned after test firing.

When returning both my firearms I received an email stating the firearm had been shipped and the FedEx tracking numbers. The 686-1 shipped 2 day service, the long gun was 3-4 day service. I requested FedEx hold the packages at their service centers for my pickup. Easier for me due to work and FedEx is very good a about holding packages

 

[Kevin8503]

In October I sent in a M&P Sport for warranty work related to the finish on the barrel. Return time was about 4 weeks. S&W replaced the entire upper.

In early November I sent my 686-1 in for the bushing recall. Had it back in 10 days. Excellent work. S&W even smoothed out the cylinder release and nicely cleaned after test firing.

When returning both my firearms I received an email stating the firearm had been shipped and the FedEx tracking numbers. The 686-1 shipped 2 day service, the long gun was 3-4 day service. I requested FedEx hold the packages at their service centers for my pickup. Easier for me due to work and FedEx is very good a about holding packages

Nice! That's what my 15-22 is in for too. I received it brand new with a bunch of scratches and an actual gouge in the barrel finish. They told me to just send it in and they'd take a look at it.

I'm new the the S&W family, and it seems like they go above and beyond for their customers (same with Glock I might add).

 

[spad124]

Nice! That's what my 15-22 is in for too. I received it brand new with a bunch of scratches and an actual gouge in the barrel finish. They told me to just send it in and they'd take a look at it.

I'm new the the S&W family, and it seems like they go above and beyond for their customers (same with Glock I might add).

Kevin8503,
Welcome. I've had S&W revolvers since the late 80s. MHO is that S&W produces very good quality firearms and stands behind their product. I've owned the 686-1 I sent in for the firing pin bushing recall since 1988. The recall started in 1989 or 1990. S&W still honors it.

The Holidays might slow S&W down due to shipping and vacations, but I wouldn't mind waiting while someone spends time with their family

 

[Kevin8503]

Just thought I'd update on this.

I sent S&W an email on Thurs., Jan 2nd just inquirying about the status to make sure they got it ok. Friday, Jan 3rd I received an email from FedEx with a tracking number on S&W's behalf (it shipped out Friday afternoon). Sat., Jan 4th I received an email from S&W telling me the repairs should be completed in 12-15 business days. -_-

Oh well! I'm happy with the turn around time. Be wary that email responses may or may not be templates, haha.

FedEx says it should be here tomorrow. Hooray!

 

[MikeTastic]

Figured I'd use this thread rather than making a whole new one for kind of the same topic.

So I just got an email containing the shipping label.
All I want to do is send the magazine back. Do I still need to ship the firearm along with it?

 

[Majorlk]

Figured I'd use this thread rather than making a whole new one for kind of the same topic.

So I just got an email containing the shipping label.
All I want to do is send the magazine back. Do I still need to ship the firearm along with it?

No. Just return the magazine.

 

[MikeTastic]

No. Just return the magazine.

Ok thanks.