Customer Service???

[GypsmJim]

I bought a brand X "Tactical .22" because of the price. Big mistake - should have bought a 15-22 instead.

Anyway, it was junk and after repeated attempts to get customer service to repair it (with shipping costs paid my ME), I finally dumped it and bought the right one.

My new M&P 15-22 is a dream. Flawless performance and accuracy better than expected.

So, I bought a second mag and found it wasn't quite right. Spring tension was bad, so I wrote S&W and asked for a new spring.

So, what did they do? Sent me a whole new mag, didn't ask for a return, didn't question my complaint, just sent it off gratis.

Now is that Customer Service or what?

 

[BillyJack2012]

Being a new 15-22 owner, stories like this a great to hear. I haven't had a single problem yet but it's good to know that if I do, I have the company's support behind the product.

 

[Shooting Padre]

I have not had any problems with any of my S&W guns, including my 15-22, but have contacted customer service for technical help several times on other matters. In one case, I asked it I could put a spurred hammer in my 3913. They said sure and told me which model would work. When I asked for the part number and price so I could order it, the tech asked me for my address, and said he'd ship one out. Free. It cost me twenty bucks for a gunsmith to install it and I was a happy man. Smith and Wesson is a great organization to deal with. I later saw the same hammer for sale online at a parts supplier for over $50. I now own five handguns and one rifle, all smiths.

 

[tacticaledge]

was brand x a moss#%^% tactical .22 I almost made the same mistake....lol enjoy your new toy I know I love mine so much got rid of two of my other ones...... let see a pic of your new toy...

 

[24spenser]

Mossberg tac 22

 

[thacheese]

haha.. i was actually out looking for a mossberg 22 for $350 when the guy was like "let me do you a favor since there are no refunds" and handed me the 15-22 with a $429 price tag.


but on topic i also had a very positive experience calling customer service for replacement load assist buttons..

i also just recently had a very positive experience getting rubber seals from vortex optics.

 

[Bat Guano]

The 15-22 was one of the brighter spots in my life as a "consumer" last year (I hate that word). It almost made up for being an AT&T customer. My only mistake was in not getting it long before.

Had it out three times last week, temps down to +10 with a breeze. Ran flawlessly and no brass to pick up.

 

[JaPes]

was brand x a moss#%^% tactical .22 I almost made the same mistake....lol enjoy your new toy I know I love mine so much got rid of two of my other ones...... let see a pic of your new toy...

I bet "brand x" was a Umarex Colt M4 Ops or a Umarex HK 416.

 

[tacticaledge]

I bet "brand x" was a Umarex Colt M4 Ops or a Umarex HK 416.

maybe but its just as much$$ as the S&W

 

[JaPes]

I bet "brand x" was a Umarex Colt M4 Ops or a Umarex HK 416.

maybe but its just as much$$ as the S&W

It all depends. The gun shops that figured out that it was a **** were selling them cheap to get rid of them.

 

[sprintracing33]

I saw the price of the Mossberg 22, so i went to look at it, and when i held it in my hand I knew it was a P.O.S. so I asked to see the 15-22 and could tell by holding it was much better quality. the Mossberg doenst have a charging hadle , it has the same as a Rem 597. so it is just a regular everyday 22 with plastic, not polymer, AR stock on top. I love my 15-22. Just think the trigger is really ****ty, and mechanical. not a smooth pull.

 

[boamedt]

I saw the price of the Mossberg 22, so i went to look at it, and when i held it in my hand I knew it was a P.O.S. so I asked to see the 15-22 and could tell by holding it was much better quality.

thats exactly how it was for me. the price of the mossberg got me in the store, but as soon as i held it, i thought it was a *** too and not worth even the asking price. Then researched...and found this page. i then bought a 15-22
Ruger SR-22 - Tactical 22s: A New Class of Rifles - Shooting Photo Galleries

 

[crracer_712]

The mossy used to sell for 299, that almost got me to buy one for my oldest son. I finally got a hold of one at a gun show for a good look. Similar in quality as those toy air guns Walmart sells. Went with the Sig 522 (his choice, I already had my 15-22).

A friend of mine had already bought the 522, hasn't shot it yet, had it over a year. He was going on about how great it was supposed to be. While the 522 is a very fine rifle, I wouldn't trade my 15-22 for it. I like my magazines better, loads easier. Bought a load assist for the son's 522 as it wore my thumb out to load a magazine. He occasionally has a FTE using the same ammo I'm using in the 15-22 that has yet to have a single issue. Both great guns, Mossy, not so much.

 

[Jayhawkhuntclub]

Mossberg's are sweet looking guns...until you get close up and compare them to the S&W. Comparing a Mossberg AR to a 15-22 is like comparing a donkey cart to a Masarati.

 

[crracer_712]

Yeah, until you see that rear sight is really a molded in carrying handle.

 

[tacticaledge]

It all depends. The gun shops that figured out that it was a **** were selling them cheap to get rid of them.

I dont think they can give them things away...lol