got a brand new shield and the quality of the feedramp was horrible. there was a chip in the ramp, and it was wavy and looked unfinished. I already contacted smith to send it in, and its been 5 days since iv heard from them about sending me the return information. this is my first S&W pistol, and may be my last. of all the guns iv owned iv never had a quality issue like this right out of the box. has anyone experienced any issues with their shield 9mm's feedramp?
dissapointed in smith
- Thread starter ohiozx3
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I have a shield that I use daily. I carry it inside my shirt attached to my body armor. I am a LE officer and a range officer. I can attest to my shield as a good quality handgun. I also carry a M&P 9mm for my duty weapon. Remember what time of the year this is in getting responses. S&W has been here for a long time, I am sure they will fix your issue asap.
amazingflapjack
US Veteran
There are lighter weight all metal Smiths made when the quality was right , right out of the box. I have a pristine model 59 if you are interested, but it would cost more than a plastic gun.
I always inspect my (potential) new firearm before putting my money on the counter. There have only been a couple pistols I've refused over the years, but if they do pull a gun I don't think is up to par, I don't feel bad in asking to see another from stock. My Shield was defect free.
As mentioned, remember that it IS the Holidays and they may, or may not be geared down for the last couple weeks. They'll make it right.
As mentioned, remember that it IS the Holidays and they may, or may not be geared down for the last couple weeks. They'll make it right.
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worm5932
Member
how about some pictures so your concerns can be compared to some others out there. the feed ramp on both of my shields look " unfinished and wavy", yet they both work fine. and there are a couple places that look machined funny, that could be confused as a chip.
worm5932
Member
is it a 9 or a 40? just saw its a 9. its a very small compact gun and the springs are tight. the operation will break in, at least mine did.
I had an issue with my Shield, the barrel was uneven/had a rough/raised area in it. Brass casings had a crease on them from over pressure when fired in it. I called S&W, waited on the phone patiently and got the Return/Fedex stuff in my email two days later. Got it back in 11 days after I sent it in, shot it yesterday, it was flawless.
I've found over the years, you have to call S&W and speak to someone, not email them. I don't know how you've contacted them, I'm just saying this as a general rule, not aimed at you.
If you've called then and not been emailed an RO, odds are it's your spam filter.
I've found over the years, you have to call S&W and speak to someone, not email them. I don't know how you've contacted them, I'm just saying this as a general rule, not aimed at you.
If you've called then and not been emailed an RO, odds are it's your spam filter.
Yeah, the wait time is terrible, I've found early or after 7pm the best times. I've never had any luck other than by phone.
I think you are right about the Holidays, I bet they are closed till 1/2/14.
Good luck, let us know how it goes.
I think you are right about the Holidays, I bet they are closed till 1/2/14.
Good luck, let us know how it goes.
posigian
Member
Shortly after I purchased my shield I had a double feed that caused a small chip in the feed ramp. Its right at the end of the ramp but its not affecting the performance of the pistol.
I have been a S&W fan all my life and all of my firearms are S&W. I personally can attest to the service offered by them. I've had many of issues arise over the years and they have always made them right at no cost to me. Smith & Wesson's warranty service is top notch.
I have been a S&W fan all my life and all of my firearms are S&W. I personally can attest to the service offered by them. I've had many of issues arise over the years and they have always made them right at no cost to me. Smith & Wesson's warranty service is top notch.
Yup I always inspect the gun before money changes hands..even if I order it and accept it at my FFL...
SW will make it right, though it may take a while to get it back
srings
Member
S&W will take care of you. A little patience is in order given the holiday season. My Shield as been a rock star. If it wasn't for me, it would be even better...ha!
rickyfinch
Member
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My shield is my conceal carry daily. Never had a malfunction or issue. Even with the cheapest, Wal-Mart Russian made ammo. Smith has amazing customer service and generally handle issues quickly.
Let us know how it goes, and gl
Let us know how it goes, and gl
Enzo
Member
I had the same feed ramp problem with my Shield. But since I got it directly from a gunsmith and since he was doing a trigger job on it because in Massachusetts we have a 40 lb trigger.....He took care of the feed ramp and polished it smooth and bright.
I still don't know how this firearm could have left S&W.
That aside, the Shield has been flawless and is my favorite carry.
The Viking
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Hand in there. I had a 40 caliber M&P I had to send back to Smith 4 times before they fixed it. They finally did though.
ginzo
Member
I specifically ordered both of mine by model #. @ my LGS. Both came and operate perfectly. Did contact S&W twice, they sent a free mag once and a free pinky rest the second time.
It might take that long. I e mailed CS about ordering a pinky extension for my 40C & got a response the same day. He told me they'd ship it right away free of charge. It took about a month before a pack of two arrived. Hang in there. After the this holiday week is over they'll have a backlog.
palmettostate1
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The feed ramp on my new Shield 9mm was a little "wavy". I took it to the range, put 400 rounds thru it with no problems.
As you can see, this seems to be an "issue" but not many have had feeding issues.
As you can see, this seems to be an "issue" but not many have had feeding issues.
jimmib
US Veteran
when I bought my FS40 not long ago the sales clerk "made" me inspect it before he put it back in the box..this is the 1st time this has happened to me but taught me a lesson on buying guns...there is a 7 to 10 day waiting period here if you don't have a ccw and he said he didn't want me to be disappointed and angry later on....I thanked him...
Ed911
Member
Model 59...one of the nicest shooting pistols that I have ever shot. Mine had a great trigger...match smooth right out of the box, and it was only $275 at Montgomery Wards...back in the 70's. An aluminum frame, black beauty. I'm sorry that I sold it. I was in the habit of selling one to get one...as my interests changed. Now, I just buy another, if I'm in the market for one. And, right now, I'm not.
Great gun, if anyone is intersted.
Ed911
Member
I've had extended wait times in dealing with them too, but on the other hand, the people that I've dealt with have been outstanding. S&W is in the midst of sorting out their new computer system, while trying to service their vendors and process customer service issues. Give them a chance...you won't be sorry. They have always done right by me. And, I stand behind them.
I've purchased 6 Smith and Wesson's over the years (4 in the past 2 years) and still own and love them all. I've never had an issue with Smith and Wesson. Consider that the employees are what makes a company. It was an employee, a human being that most likely chipped it or did not catch a machine problem in QA. All companies have bad or below average employees. See how Smith takes care of your problem, if they don't, there are many other manufacturers that would love to have your business.
