DUU-XXXX going back to S&W

I received my return tag for a DTU prefix 15-22. It has the same problems that most everyone else is having.

I just hope the fix that S&W does on the gun is permanent as I love shooting the rifle and it is very accurate. So far it has less than 100 rounds through it.

Des
 
Rifle arrived at Smith & Wesson today.
Does anyone know if they will send email updates so I know it's fixed/shipped, or does it just show up at my house in the next few weeks?
I'm hoping that they at least send an email when it ships so I can have FedEx hold it for pickup at the shipping center.
 
One last question before I take mine to FedEx. In the instructions from S&W it says that "FedEx requires that you verbally inform the receiving FedEx employee that the package contains a firearm."

Did you do this ?

Des
 
You should des457, better safe than sorry. When you do, the cost will go up because it has to be air expedited. That doesn't mean that everybody does this, but if the address contains the words Smith & Wesson, it's pretty much a dead giveaway as to what may be inside.
 
Yes, I informed the FedEx counter clerk that the box contained a firearm. He looked at me with a puzzled expression, so I showed him the printout from S&W that listed this as a requirement. He took the box, said,"Ok man, all I heard was Sporting Goods Equipment", handed me my receipt, and took the box to the back.
I'm not sure why he said that, but since the package reached S&W safely I guess I'm not too concerned.
 
des547 said:
One last question before I take mine to FedEx. In the instructions from S&W it says that "FedEx requires that you verbally inform the receiving FedEx employee that the package contains a firearm."

Did you do this ?

Des
Click to expand...

Yeah, my FedEx guy started giving me a hard time about sending mine back for repair. It went something like this...

I stated that it contained a firearm. He asked, "are you a dealer?" I replied, no. "well only dealers can ship firearms. You'll have to have a dealer ship it for you." So I say, "I'm pretty sure I can legally ship a firearm back to the manufacturer for repair....I even have this prepaid mailing label S&W provided me to send it back with." (unfortunately I didn't have the shipping instructions on hand to show him as well)

So he looked at the box for a few moments pondering what the next step was. He then asked if it was loaded or if there was any ammo in the box, to which I replied no. He then asked if it was functional. I stated that it was disassembled (I had separated the upper from the lower to fit it in a smaller box), but that it was functional. He stopped me there and said, "a disassembled firearm is all I heard." I caught his drift, shrugged my shoulders, and went along with it.

Still not sure what the big deal was.
 
john16443 said:
I think he just saved you a bunch of money by not calling it a firearm! That's a good thing.
Click to expand...

Smith & Wesson paid for all of the shipping costs both ways; it didn't cost me a penny. Maybe firearms require more paperwork for FedEx, so that's why he heard "sporting goods equipment".
 
A lot of people are misinformed of the laws. I went into a pawn shop that had an FFL asking if I could use them to ship my handgun USPS to save some cash. They told me it was illegal to do that, but they'll gladly ship it UPS ground after disassembling it. I walked out the door.

I am not sure if long guns have to go next day air, but handguns MUST be shipped common courier (UPS/FedEx) except by dealers and manufacturers, and to comply with company regulations you must disclose it's a firearm but not mark it in any way. Shipping centers can deny you and force you to take it directly to a hub as well.

Us common folk can ship long guns (rifles and shotguns) via USPS, but they are quite vague on some of the rules and your postmaster is not allowed to give you any legal advice on shipping firearms per USPS regulation. I've heard of people getting USPS labels to return handguns to manufacturers as well, so there's probably a loophole that allows a manufacturer to initiate a shipment from a private individual.
 
People hear the word handgun ,they freak out cause they don`t what to do. They are afaid that the ATF is going to show up and put em in jail for a 100 yrs. My understanding of this is a gun owner can ship his weapon for repair directly to the factory. ( no FFL )You can ship them USPS but was avised by my FFL to have no indication what it is.Just mail it.
Handgun`s have to be overnited.Long guns do not. I just sent mine back thru FEDEX. I told him it was a rifle per S&W instuctions. I ask for a reciept and he told me they don`t give
reciepts. I told him S&W wanted me to get a reciept, he gave me a copy of the shipping label. I made him sign it, He was not happy.( to bad ) I was concerned because A couple of magazines I ordered came FEDEX and the package arrived here slit open and empty. S&W sent new ones at no charge but I wasn`t happy with FEDEX.
 
I have the DUU series. My 15-22 is at Smith and Wesson right now.

The first 400 rounds over a period of three weeks were flawless, the last 100 or so rounds had FTEs approximately every 20 rounds.

When cleaning later, I noticed my ejector did wiggle, where I do not believe it did prior. Not taking any chances as I had also read prior stories of the ejector completely blowing out I wanted to have it serviced right away. My thought was the ejector was solid at first, then worked itself loose, and may have eventually worked so loose I could have had a "not-so-good" event.

I will say this, when I contacted S&W about my concern, the response from customer service was exemplary.
 
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Your extractor is supposed to move (within certain parameters, of course). It is the multi-piece hinged component (looks like a claw) that is installed on the bolt to hold the round and pull it smoothly back out of the chamber when the weapon fires. The ejector is the problem that I had. That is the appr. 2.5" metal strip/rod that is attached to the barrel that flips the empty shell out when the bolt cycles. That is the part that became loose and wiggly on my rifle, that everyone says should be completely solid.
Of course, the extractor can also develop problems and cause ejection/cycling issues.
 
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Yes. MY mistype. We are talking about the same thing. It is the ejector that is loose - the solid piece, not the extractor the hinged piece.
 
Yeah, several people here replied that their ejector was completely solid, no wiggle, no movement. That's what clued me in to the source of my failure to eject/stovepipe problem.

S&W has had my rifle since last Monday. I talked to a customer service rep yesterday who said to call back on Thursday and they might have FedEx shipping information for me then.
 
Let me know what happens Thursday.Seeing we both sent our rifles for the same thing and they arrived at S&W the same day, mine should be around the same time. I was hoping by the end of next week.
 
So, after reading through this thread, I'm concerned as I have been debating on whether to buy one. My question to the group is: Would you buy another one or has it not been worth the hassle?
 
IN A MINUTE......... The 15-22 is a new product and like any new product it`s may have some bug`s to work out. They have all of us owners to let em know what`s wrong with their product. S & W has been right there To get these flaws fixed and rifle`s back to the customer at no cost to customer. EXCELLENCE CUSTOMER SERVICE. Once you shoot it :D
 
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