I posted a thread recently about whether or not duracoat would void my warranty and got some great feedback, thanks for that guys. I actualy striped my duracoat off before shipping, and did a very thorough detailing of the slide. There is not a single speck of duracoat anywhere on or in the slide, even if your able to get a dental mirror and inspect any grooves or corners anywhere inside, it's just not there. I used some tiny screw drivers and hooked dental tools to loosen up the hard to reach areas without scratching- I wrapped them with safari land cleaning patches and a dab of stripper or acetone to get it all and followed it all up with a very thorough cleaning and oiling, and then rubbed in and removed excess oil. It looks great, I'm glad I did it. But that is kind of an entirely different thread, my apologies.
I shipped my gun this monday the 13th and it was received and signed for this wednesday the 15th at 9 a.m. I haven't heard anything from Smith and Wesson yet, I don't know if they just haven't gotten to it yet, are still inspecting it, slapped some new sights on it and shipped it back already or found another reason to void my warranty and sent it back or threw it in a pile of "get to later" sigmas. I doubt most of that as I have heard stellar feedback on their customer service, but wanted some feedback in everyone personal experience with their service. Does S&W generally contact you when doing repairs? Or do they not reply and just assess the weapon and your included letter, do whatever work is appropriate and ship it back. Do they notify you that it is being shipped and to watch for it? I included a laundry list of complaints about the gun, I figure if they're going to look it over and work on it I should get a very thorough inspection and "tune up", I've had reliability issues with my Sigma, loose rear sights that could slide out of adjustment by firing the gun, the slide locking back on loaded mags during fire, the slide slamming into battery by inserting a mag and a couple other concerns. I've always felt like I kind of got a lemon with this gun and envy all the positive reviews I hear about them, reliabilty being one of the most often praises mentioned. I don't want to jump the gun and start calling or emailing them when they've only had it a few days and I don't want to come off as a problematic or high maintainance customer that keeps calling or " just can't be satisfied". Incidentally I paid $420 for this gun out the door in 2009 and as a noob I thought I was getting a good deal and the gun said Smith and Wesson on it. I just want to feel I got my moneys worth as that price actualy puts a few good competitors on the table and at the time I also could have easily thrown down another $150 towards a handgun but didn't feel the need to as I was buying a Smith and Wesson and really didn't know the rules of fun buying, shoot one first? I just knew it felt good in my hand and was a good size and weight for carry. I've since caught the bug and love to go shooting and have learned alot since then. These days however going out and buying a new gun is not an option, if its not groceries, formula or diapers I'm not buying it. Anyone want to share their experience, advice or what to expect?
I shipped my gun this monday the 13th and it was received and signed for this wednesday the 15th at 9 a.m. I haven't heard anything from Smith and Wesson yet, I don't know if they just haven't gotten to it yet, are still inspecting it, slapped some new sights on it and shipped it back already or found another reason to void my warranty and sent it back or threw it in a pile of "get to later" sigmas. I doubt most of that as I have heard stellar feedback on their customer service, but wanted some feedback in everyone personal experience with their service. Does S&W generally contact you when doing repairs? Or do they not reply and just assess the weapon and your included letter, do whatever work is appropriate and ship it back. Do they notify you that it is being shipped and to watch for it? I included a laundry list of complaints about the gun, I figure if they're going to look it over and work on it I should get a very thorough inspection and "tune up", I've had reliability issues with my Sigma, loose rear sights that could slide out of adjustment by firing the gun, the slide locking back on loaded mags during fire, the slide slamming into battery by inserting a mag and a couple other concerns. I've always felt like I kind of got a lemon with this gun and envy all the positive reviews I hear about them, reliabilty being one of the most often praises mentioned. I don't want to jump the gun and start calling or emailing them when they've only had it a few days and I don't want to come off as a problematic or high maintainance customer that keeps calling or " just can't be satisfied". Incidentally I paid $420 for this gun out the door in 2009 and as a noob I thought I was getting a good deal and the gun said Smith and Wesson on it. I just want to feel I got my moneys worth as that price actualy puts a few good competitors on the table and at the time I also could have easily thrown down another $150 towards a handgun but didn't feel the need to as I was buying a Smith and Wesson and really didn't know the rules of fun buying, shoot one first? I just knew it felt good in my hand and was a good size and weight for carry. I've since caught the bug and love to go shooting and have learned alot since then. These days however going out and buying a new gun is not an option, if its not groceries, formula or diapers I'm not buying it. Anyone want to share their experience, advice or what to expect?
. What's up with Sigma's and broken strikers?
