Issue at COSTCO today
- Thread starter Steak
- Start date
Never been in a Costco, but their property their rules as far as I'm concerned. Of course, that also means that I don't have to shop there.
Nowhere that I shop has the signs legally required by the state of Texas to ban guns from their property . If I see such a sign, I will either return to my vehicle and disarm, or I will shop elsewhere depending on how badly I need what I was looking for.
Nowhere that I shop has the signs legally required by the state of Texas to ban guns from their property . If I see such a sign, I will either return to my vehicle and disarm, or I will shop elsewhere depending on how badly I need what I was looking for.
OP
Steak
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Yes, calling out to you like that was unprofessional.
You complained to the store manager, who apologized, but you say that wasn't good enough for you...so what more did you want? Should the employee have been drawn and quartered? Boiled in oil? Forced to listen to Barry Manilow records?
What does a "formal complaint" do? You want the guy to lose his job?
Respectfully, I think all the stuff going on in your life right now has skewed your perspective. I hope things improve for you...
To answer your question…
To be trained properly and not do that again to me or anybody else. Why do I say that? The general manager’s words were, he was wrong. He should not have done that. I’m sorry. So I want it made very clear that the door people will be retrained and advised not to do that again. It’s total BS what happened. All too often things get swept under the rug and they just keep occurring over and over again. If he was wrong then make sure he is not wrong again with regards to what he did. Thats what the more I want is.
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OP
Steak
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To answer your question, no, there’s no harm in asking a question. However, depending on the circumstances, there IS harm in the way you ask a question. That’s the point I’m making and asking about here.
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venomballistics
Member
The thing that seems to emerge for me is the potential for unintended consequences was quite high.
The mall ninjas actions, to his mind, were to enhance safety. The unintended consequences of inciting any manner of panic was senselessly elevated. Cardiac arrest among those suspectable was possible here, given how the media has saturation bombed it's audience with active shooter reports.
Stampedes, altercations and injury were all on the table with the right elements at play
The mall ninjas actions, to his mind, were to enhance safety. The unintended consequences of inciting any manner of panic was senselessly elevated. Cardiac arrest among those suspectable was possible here, given how the media has saturation bombed it's audience with active shooter reports.
Stampedes, altercations and injury were all on the table with the right elements at play
Benton Quest
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If you are carrying a gun, and they know it, you are doing it wrong.
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OP
Steak
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Well, I wanted to post an update here. Ended up speaking with the general manager who’s in charge of the entire Costco. He told me he was very sorry for the incident, and that it should’ve never happened. He said the person checking IDs to get in to Costco is not responsible for determining if someone has a concealed gun or not. Obviously, he said if they are open carrying he would say something to them since it is Costco‘s policy, not to allow all those in the store.
He said the doorman went about it the wrong way. He should’ve never raised his voice and asked if I had a firearm. He should’ve never asked period, suspicion or not. He’s said, you can’t think someone has something, you have to be 100% sure. And if something is concealed, you could never be 100% sure. That’s against their store policy. He even checked with the regional security Director for Costco and he said the same thing. Because of this, he said he is retraining his entire staff on how to interact with customers because of my situation. He thanked me for taking my time to report it to the manager and thanked me for talking to him this evening. He’s said without that, we would’ve never known, and this could happen to other people. He’s also said, we don’t want to make customers feel uneasy, we don’t want to single people out, and we don’t want to cause people anxiety. That’s not what we’re here for. We respect our members and that’s the last thing we want do is make them upset. He said I did the right thing and that the guy working the door was 100% in the wrong and is being counseled on the matter.
He said if there’s anything he could do for me and I said no, that was it, that’s all I was looking for. He said well I want to give you something and I said no, I’m not into taking things like that. I’m not asking for anything either. He said it would make him feel better to give me a gift card even if I wasn’t l asking because of the inconvenience and the embarrassment and because they were 100% in the wrong. So he is mailing me $100.
So I feel vindicated that I made the right decision to report it to management, kept pressing it to make sure that what he told me is going to happen with regards to the retraining, and that the man that spoke to me was wrong for doing it at all and wrong the way he did it. That they are retraining everybody and the guy I encountered should’ve never said anything to me. He also said the way I reacted would seem completely rational by lifting my shirt up immediately, because it was almost in a state of shock reaction. Especially being accused of carrying something such as a Gun which I didn’t have. He also said the guy should’ve never mentioned the word firearm because it could’ve created more chaos out in the open in front of a many people.
So there we have it folks. Appreciate everybody commenting and hopefully those that thought it was an overreaction, a wrong reaction, or that the guy was well within his rights to ask, can see all of that was not the case. For those who posted well wishes for me and my family and also posted their opinions, I very much appreciate it.
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He said the doorman went about it the wrong way. He should’ve never raised his voice and asked if I had a firearm. He should’ve never asked period, suspicion or not. He’s said, you can’t think someone has something, you have to be 100% sure. And if something is concealed, you could never be 100% sure. That’s against their store policy. He even checked with the regional security Director for Costco and he said the same thing. Because of this, he said he is retraining his entire staff on how to interact with customers because of my situation. He thanked me for taking my time to report it to the manager and thanked me for talking to him this evening. He’s said without that, we would’ve never known, and this could happen to other people. He’s also said, we don’t want to make customers feel uneasy, we don’t want to single people out, and we don’t want to cause people anxiety. That’s not what we’re here for. We respect our members and that’s the last thing we want do is make them upset. He said I did the right thing and that the guy working the door was 100% in the wrong and is being counseled on the matter.
He said if there’s anything he could do for me and I said no, that was it, that’s all I was looking for. He said well I want to give you something and I said no, I’m not into taking things like that. I’m not asking for anything either. He said it would make him feel better to give me a gift card even if I wasn’t l asking because of the inconvenience and the embarrassment and because they were 100% in the wrong. So he is mailing me $100.
So I feel vindicated that I made the right decision to report it to management, kept pressing it to make sure that what he told me is going to happen with regards to the retraining, and that the man that spoke to me was wrong for doing it at all and wrong the way he did it. That they are retraining everybody and the guy I encountered should’ve never said anything to me. He also said the way I reacted would seem completely rational by lifting my shirt up immediately, because it was almost in a state of shock reaction. Especially being accused of carrying something such as a Gun which I didn’t have. He also said the guy should’ve never mentioned the word firearm because it could’ve created more chaos out in the open in front of a many people.
So there we have it folks. Appreciate everybody commenting and hopefully those that thought it was an overreaction, a wrong reaction, or that the guy was well within his rights to ask, can see all of that was not the case. For those who posted well wishes for me and my family and also posted their opinions, I very much appreciate it.
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Well, Steak. I’ll be darned. Quite the denouement. I’m impressed with the GM, and with you.
GOOD!
I just love a happy ending!
The guy was obviously in the wrong, and you had every right to be upset by the way he accosted and treated you.
He (and everyone else) is getting retrained on PROPER customer relations, and you are getting rewarded for pointing out how poorly their greeters are at good customer relations!
Sure sounds like a win-win to me.
Good for you, good for Costco!
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The manager brought in the heavy earth movers and restored that mole hill. 
All the while thinking about how money you and your lawyer will make after suing Walmart for battery if the employee touches you, unlawful detention, emotional distress and false arrest.
Costco has a no firearms policy?
Oops.
Oops.
sousana
Member
I've carried concealed now since about 1982, not a soul knows besides the wife, and even she didn't know until like our 3rd or 4th date. A slim, 1911 with two spare mags in a Don Hume leather IWB, no bulge, no need to keep feeling if it's there, no need to constantly adjust it, but then again, after nearly 41 years, I'm so used to it I often forget about it.
Good Job!
You did a good thing. It is high time we pushed back. Thank you and I am proud of you.
My son was quite young when he tried to buy a pocketknife in a gas station. The checker loudly berated him for his attempt. I stepped in to complain of course as my son was quite cooperative about it.
"What kind of world where a boy can't buy a pocketknife!!"
The checker's reaction was interesting. He said. "I can't win whatever I do!"
Someone else had previously berated him for selling a knife to a boy. Now here he is berated for not doing it. This is how life is for the silly cowards who just try to avoid everybody's complaints.
If you keep silent, then the idiots win.
"For evil to triumph, it is only necessary that good men do (what others on this thread suggested you do)...nothing."
You did a good thing. It is high time we pushed back. Thank you and I am proud of you.
My son was quite young when he tried to buy a pocketknife in a gas station. The checker loudly berated him for his attempt. I stepped in to complain of course as my son was quite cooperative about it.
"What kind of world where a boy can't buy a pocketknife!!"
The checker's reaction was interesting. He said. "I can't win whatever I do!"
Someone else had previously berated him for selling a knife to a boy. Now here he is berated for not doing it. This is how life is for the silly cowards who just try to avoid everybody's complaints.
If you keep silent, then the idiots win.
"For evil to triumph, it is only necessary that good men do (what others on this thread suggested you do)...nothing."
sousana
Member
In Virginia, if you enter a business that's posted a no firearms allowed sign, the most they could do is escort you out and or ban you from the store. THAT SAID, if they find out your carrying concealed, then your NOT CARRYING CONCEALED.
oink
Member
Steak,
I guess I'm late to this party. I appreciate that you followed up on the incident and made sure it was properly addressed. Based on your description of the events I'd say the first manager you talked to gave a weaselly response. He would have done nothing. Following up with the GM was appropriate. You did good! The door guy was being a donkey. I'd say his actions were actually endangering the public. You did not overreact. I might have handled the original encounter differently but your end results proved yours.
Good job!
I guess I'm late to this party. I appreciate that you followed up on the incident and made sure it was properly addressed. Based on your description of the events I'd say the first manager you talked to gave a weaselly response. He would have done nothing. Following up with the GM was appropriate. You did good! The door guy was being a donkey. I'd say his actions were actually endangering the public. You did not overreact. I might have handled the original encounter differently but your end results proved yours.
Good job!
Can you Cite a relevant statute please?
Mainsail
Member
Some years ago there was an incident at a Best Buy where, like Costco, they check your receipt as you leave.
Guy showing his receipt had a bulge, and the receipt checker attempted to disarm him. That didn't go well. The checker received a nasty foot injury and the police told him he was wrong, had no authority to disarm anyone, and the bulge guy wasn't going to be charged for the foot-stomp.
EDIT to add: I don't remember now whether it was a foot stomp or he raked the guy's knee.
Guy showing his receipt had a bulge, and the receipt checker attempted to disarm him. That didn't go well. The checker received a nasty foot injury and the police told him he was wrong, had no authority to disarm anyone, and the bulge guy wasn't going to be charged for the foot-stomp.
EDIT to add: I don't remember now whether it was a foot stomp or he raked the guy's knee.
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