Lyman Customer Service, or lack of!

[BE Mike]

I've had to pay to have an old Lyman scale repaired. I had to pay to get some replacement parts for an old RCBS press. The only company that I've dealt with that gives "free" parts is Dillon and btw their electronic equipment doesn't have the lifetime no bs warranty. There is no such thing as a free lunch. Pay me now or pay me later.

 

[gwpercle]

Arch ,
When the conversation starts going in that direction....ask to speak to her supervisior. I've had to do that on more than one occassion and it always results in a much better result. Supervisors seem to understand the concept of " satisfied customer " being preferable to a pissed off customer , who will tell his friends and buy other companies products. Why they can't get this across to the little girl who answers the phone is beyond me.
I called midway about a broken case polisher, little girl said " sorry nothing we can do " supervisor sent me a brand new one, no charge...wow what a different response. Just keep going up the line untill you get someone who cares about a satisfied customer.

gary

 

[filmit]

I've got several pieces of lyman equipment. I just ordered a lyman case trimmer two days ago. I wish I'd have read this thread three days ago. I won't buy products from a company I know won't stand behind them. These days poor customer service will put a company out of business faster than anything. News travels fast. Good customer service such as Dillon and RCBS is a cheap investment in long term customers.

 

[ArchAngelCD]

Yes, I know I should have asked to talk to a supervisor and I always do ask but this time, I really got so I just wanted to get off the phone before I said something I would regret because that's not how I want to act.

I have the powder measure back and at least they replaced the entire measuring mechanism but for the life of me I can't figure out what's warranted if not the mechanism.

 

[Rule3]

Well I think if enough incidents like this occur people will stop buying their products and they might wake up and see the light.

The only other way around such things is buy from a company like Graf and Sons, Sinclair or Brownells where everything is 100% satisfaction guaranteed anytime. You pay a bit more up front but they want your business.

Best company I ever dealt with was LL Bean.
Long Story but what they did for me you wouldn't believe, and all I did was call to ask a question and they replaced a very expensive item ans shipped it free and I didn't even want them to,.

 

[Lonesome Bullet]

I've only needed service from RCBS and CH4D. One time RCBS put me right through to their custom shop man Stan Mayle. A set of CH4D .222 dies had the wrong seater plug. They sent two, one for pointed bullets and one for round-nosed, although I don't think I'll ever shoot cast in the .222. A+ service from both of them.

 

[forestswin]

Well I think if enough incidents like this occur people will stop buying their products and they might wake up and see the light.

Rule3 - right on the money. Everyone looks up reviews before they buy stuff now. Or they ask people on forums likes this. They'll do a search for let's say, a Lyman powder measure or an electronic scale. Google will take them right to this and other forums. People who do hobbies like this don't mind paying a little and some times a lot more, if they get quality and good support. So those that do a little research will learn.

I laughed at my brother-in-law when he paid a premium ($100+) for North American Technical Support for his Dell computer. I didn't - well I learned. Some learn, some don't. My guess is Lyman will make it okay $$-wise with the ones that don't. There just seems to be a whole big, big bunch of people out there that just don't learn.