Painful Rebate Process

When I buy any rebated item, I immediately put the form on the kitchen table, as a reminder, and within 24 hrs it's filled out and ready to get dropped in the mailbox.
if someone buys a item because of a rebate and then forgets about it, well......:rolleyes:

I didn't buy any Shields because I didn't need nor want one for any reason.
Enjoy yours folks, they're great guns. ;)
 
Very logical, thanks for your views. I only have one small thing to add.

Two weeks ago, AOBC (new ticker symbol of the "old" Smith & Wesson) announced their financial results through April 30. At that time, they surely had visibility of sales/shipments through the end of June (end of the rebate period) and their backlog (future orders in hand) with projected ship dates.

As I understood their words, they advised their inventories were still bloated and that it could take a couple quarters (six months) to get them back in line. They also advised they will make several significant product introductions and will begin building inventory of those new models to satisfy expected demand.

As I read the numbers at the end of April, their inventories (means finished goods and work-in-process) were 69% higher than one year before. Also, their accounts receivable were 88% higher (likely meaning they've shipped a hell of a lot more product and/or have given customers extended payment terms). These numbers cover all the group's brands but, anyway, the majority of the business is S&W so we probably have some view of what's been happening inside that company.

They sold nearly 200,000 Shields in the quarter ending April 30th.

Why am I presenting all these numbers? Because "somebody" recognized that sales weren't meeting the plan and that inventory was way too high. That somebody created a plan to juice the sales and reduce the inventory. That "somebody" knew exactly what he/she wanted to accomplish and it seems strange to later state that demand exceeded expectations. In fact, if the demand was good enough, why another rebate offer beginning July 1? Why will it take so much longer to reduce the inventory to an acceptable level? If I have 100 of something and need to get that down to 55, I guess I shouldn't be surprised if I manage to sell 45.
 
Pretty painless process really. I wish they had sent a confirmation but they didn't-so what I did was PDF a copy of the submittal to my computer.
They got overwhelmed! Period! Sh...er stuff happens.
Get over it!
Bought two towards the end of June so I am pretty close to DFL in the que-Fully expect to get a couple of checks around the beginning of November just in time to buy a case of shotgun shells for duck season. I've seen absolutely no indication whatsoever that there is any screwing the customer here-it's just that they got overwhelmed pure and simple.
Never thought I'd see so many snowflakes around here! Sheesh!
 
It has everything to do with S&W. they farmed this out to Milano and are paying them for the service. They should be kicking Milano's *** for this. Or at least making it right with their customers.

What's your suggestion as to how Smith & Wesson can "make it right" with their customers?
 
I for one, wouldn't have even considered this gun without the rebate. I'm a stingy dude and unlike most of you, I'm happy with just one pistol. I originally bought an SD9VE because it was on sale locally. I could not get used to the trigger. I shot somebody else's 1911 and had no problem but could not hit the broad side of a barn with this SD9. I then traded it in for a Sig P320. That gun had a trigger I could live with and was actually able to hit the door of the barn. However, I found this pistol a bit too large to carry and didn't really have a range anywhere close that I could shoot at. The closest place was a gravel pit and the people that talked me into a gun to begin with, never want to go shooting and they're the ones with the permission to use the gravel pit. I just couldn't justify having the $$$ invested in a gun that just sat around. When I heard about the rebate I went to a local gun shop and traded the Sig for the Shield 9 and got $100 back. That $100 with the $75 rebate puts me back close to the original money I spent on the the SD9. At least l know it's coming eventually.
 
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What's your suggestion as to how Smith & Wesson can "make it right" with their customers?

What I would consider is a free magazine for the poor execution of the rebate.

And I don't consider 3 and a half months to be instant gratification. When they say 6-10 weeks and it turns into 14, the customer should be compensated. If you had 6 PM reservations at a restaurant and you waited until 6:50 because the previous reservation , which was a company lunch, went longer than anticipated, would you not expect some type of compensation? Free appetizer? First round on the house? Something? Would barely cost the restaurant anything but would make the customer feel like his business is appreciated.

It's 75 bucks. Not a million. But the principal is the same. I had to file an amended tax return this year because the government screwed up my return. They owe me 500 bucks. I've been waiting since mid April. They say "12 to 16 weeks". Yet those who filed without amended returns got theirs in less than 30 days. Same principal. S&W got their money. That's all they care about. You'll get yours when they get around to it.
 
Very logical, thanks for your views. I only have one small thing to add.

Two weeks ago, AOBC (new ticker symbol of the "old" Smith & Wesson) announced their financial results through April 30. At that time, they surely had visibility of sales/shipments through the end of June (end of the rebate period) and their backlog (future orders in hand) with projected ship dates.

As I understood their words, they advised their inventories were still bloated and that it could take a couple quarters (six months) to get them back in line. They also advised they will make several significant product introductions and will begin building inventory of those new models to satisfy expected demand.

As I read the numbers at the end of April, their inventories (means finished goods and work-in-process) were 69% higher than one year before. Also, their accounts receivable were 88% higher (likely meaning they've shipped a hell of a lot more product and/or have given customers extended payment terms). These numbers cover all the group's brands but, anyway, the majority of the business is S&W so we probably have some view of what's been happening inside that company.

They sold nearly 200,000 Shields in the quarter ending April 30th.

Why am I presenting all these numbers? Because "somebody" recognized that sales weren't meeting the plan and that inventory was way too high. That somebody created a plan to juice the sales and reduce the inventory. That "somebody" knew exactly what he/she wanted to accomplish and it seems strange to later state that demand exceeded expectations. In fact, if the demand was good enough, why another rebate offer beginning July 1? Why will it take so much longer to reduce the inventory to an acceptable level? If I have 100 of something and need to get that down to 55, I guess I shouldn't be surprised if I manage to sell 45.

Oh my gosh, I thought this was the S&W Forum where guys talk about firearms not the Accounting and Marketing Forum, I think I just got a headache trying to read all your number crunching, glad I decided to do what I do instead of being a marketing guru. :(
 
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Oh my gosh, T thought this was the S&W Forum where guys talk about firearms not the Accounting and Marketing Forum, I think I just got a headache trying to read all your number crunching, glad I decided to do what I do instead of being a marketing guru. :(

I'm equally glad. Thanks for your service!
 
Several people here talking about not really wanting a Shield and then because of the rebate they buy several, some even admitting buying seven or eight Shields. It's no wonder why the rebates are running slow.
 
With today's expectation of instant gratification a rebate would be a nightmare!
I'm disappointed that I've waited 12+ weeks for my rebate.
I'm more disappointed that I've waited 4 weeks since the S&W president's fake email promise, but I'm blaming the Russians for that!
 
I don't mind waiting for FREE STUFF. Money or magazines. My question is would you have purchased the S&W pistol without the rebate? I mean for me I purchased mine for $275.00 + $20.99 shipping.
Mine will be the free mags, ammo and loader but had it been cash I still don't mind waiting.
My first XD I waited almost 9 months for the mags and range bag and 6 weeks on the last mag promotion.

I just say since it's really free why complain?
 
I don't mind waiting for FREE STUFF. Money or magazines. My question is would you have purchased the S&W pistol without the rebate? I mean for me I purchased mine for $275.00 + $20.99 shipping.
Mine will be the free mags, ammo and loader but had it been cash I still don't mind waiting.
My first XD I waited almost 9 months for the mags and range bag and 6 weeks on the last mag promotion.

I just say since it's really free why complain?

because it's not free. It's just a delayed point of purchase. I consider the price AFTER rebate to be the price I agreed to.
 
because it's not free. It's just a delayed point of purchase. I consider the price AFTER rebate to be the price I agreed to.

Same here. If the local farm and fleet store has bird seed for $18 normally but for one week they're offering a $6 rebate per bag, I'm definitely going to pick up a couple bags because now it's a bargain. I'm guessing most people feel the same way or there wouldn't be such a thing as rebates. Rebates definitely affect the final price.
 
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Well mine finally showed up on Milano's web site. I filed on May, 31. No ship date yet. but hey I'm on there.
 
Yeah, not me. What I write the check for is what I agreed to pay. Everything after that is a bonus, because I have no direct control over it . . .

not how I view it. The extra money is considered nothing but a deposit in my eyes.
 
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