Problem with M&P 10mm + Customer Service Nightmare

[mark_lives_things]

REPLACE NOTHING on your own. That's what they would love. They don't look at your information, and video's because they don't want the information.

They want plausible deniability.

I came to the same conclusion.

 

[RCL-09]

Mike, sad to hear of the issues and the failure to address them by the company. At this point I would try and ask for a replacement as the original is not functioning properly from everything you have shown.

As to the idea that one must post a certain amount prior to bringing a legitimate issue/complaint to the board makes no sense.

The idea that one must "gunsmith" their defective/non-functioning firearm prior to requesting that the manufacture stand by their product not only makes no sense but it goes contrary to it. "Gunsmithing" will most often void a warranty and not everyone is mechanically inclined to carry out such activity (and it should not be expected of them).

The firearm in question is having issues and the CS has failed. The item should have been/should be replaced with a new unit so that the owner can have a product which functions as it should.

Having an issue with an essentially inoperable firearm and the manufacture not standing by its product is a very legitimate issue. Bringing that issue to a board where there are many, many posters intimately familiar with the product and product maker is a very legitimate action.

 

[mark_lives_things]

A few things:
1. I can't test the pistol with *any* ammo right now because S&W told me to send my magazines back to them and they haven't yet sent me any new ones in exchange. (And they told me to do this knowing what ammo I had been using.)
2. There ultimately isn't much point to testing the pistol with light ammo:
a. If it *doesn't* work with lighter ammo, all I've done is spend more money to further demonstrate a problem that I've already documented.
b. If it *does* work with light ammo, what am I supposed to do? Just use light ammo going forward? The bottom line is, a 10mm that won't run full-power 10mm ammo might as well be a .40. It would be unacceptable for S&W to take the position, "This gun isn't defective, you just can't use full-power ammo in it." -- unacceptable unless they marketed it as such, in which case, they wouldn't be able to sell any of them.

Yes, when I get magazines from S&W, I will test the gun with light ammo, because that's the next step that S&W has assigned to me. But, for the reasons explained above, it seems like a way to kick the can a bit further down the road and to foist responsibility for this problem onto me.

 

[mark_lives_things]

Mike, sad to hear of the issues and the failure to address them by the company. At this point I would try and ask for a replacement as the original is not functioning properly from everything you have shown.

As to the idea that one must post a certain amount prior to bringing a legitimate issue/complaint to the board makes no sense.

The idea that one must "gunsmith" their defective/non-functioning firearm prior to requesting that the manufacture stand by their product not only makes no sense but it goes contrary to it. "Gunsmithing" will most often void a warranty and not everyone is mechanically inclined to carry out such activity (and it should not be expected of them).

The firearm in question is having issues and the CS has failed. The item should have been/should be replaced with a new unit so that the owner can have a product which functions as it should.

Having an issue with an essentially inoperable firearm and the manufacture not standing by its product is a very legitimate issue. Bringing that issue to a board where there are many, many posters intimately familiar with the product and product maker is a very legitimate action.

Yes, 100%. Well, 99.99%...Mark*

 

[luvsmiths]

Yes, when I get magazines from S&W, I will test the gun with light ammo, because that's the next step that S&W has assigned to me. But, for the reasons explained above, it seems like a way to kick the can a bit further down the road and to foist responsibility for this problem onto me.

Film it and document it again. And BTW, for whatever it might be worth, file complaint with BBB. If everyone who had a problem with S&W customer service did this, maybe it would help some. Who knows. It couldn't hurt.

If you had an CS email address you were dealing with, send the videos also. Whether they want them or not, send them so you have THAT documentation also. If you don't have one, send the videos to every S&W email address you can find.

 

[mark_lives_things]

Film it and document it again.

Yes, I absolutely will. And not that I should need to, but I'll try to make plans with a friend so that I can document someone else experiencing the same problem, too.

I'll keep doing everything I can until S&W makes this right.

 

[dla]

Bringing that issue to a board where there are many, many posters intimately familiar with the product and product maker is a very legitimate action.

I agree assuming the "bringer" demonstrated an interest in trying to troubleshoot the problem with help from the board.

 

[mark_lives_things]

If you had an CS email address you were dealing with, send the videos also. Whether they want them or not, send them so you have THAT documentation also. If you don't have one, send the videos to every S&W email address you can find.

If someone on this board has a CS e-mail address to share, I'd appreciate you dm'ing it to me.

I did try to contact them through the e-mail form on their website. They never responded and I don't believe it was possible to send a video file with that form.

 

[RCL-09]

I agree assuming the "bringer" demonstrated an interest in trying to troubleshoot the problem with help from the board.

That was done, it is being done. It was even filmed.

 

[bigwheelzip]

Good of you to document and share your problem here. Now there will be a "paper trail" for the next person this happens to. If it's resolved, please let us know.
The mag release on my Shield had rusted inside the frame bore. When I removed it, besides removing the rust, there were noticable ridges, like parting lines or casting flash that I smoothed, before coating with white lube. Functioned more smoothly afterward.
Good luck.

Sent from my motorola one 5G using Tapatalk

 

[mark_lives_things]

I agree assuming the "bringer" demonstrated an interest in trying to troubleshoot the problem with help from the board.

It's not my responsibility to fix the broken gun that S&W sold to me. It's their responsibility. I'm not here to "troubleshoot" mechanical problems or play gunsmith.

I'm here to share my experience with S&W CS so far and to figure out how to get my gun fixed.

 

[cmj8591]

There really isn't a lot of things that can go wrong with the magazine release. Try bending the spring a bit. If you look into the bottom of the mag well, you will see the spring that is providing the resistance to the button. Take the mag release out then reach in with a pair of needle nose pliers and bend the spring to the left. That will but a bit more pressure on the magazine when it's in the gun. That's about the only fix I can think of that doesn't require replacing the mag release or the magazines. Those 200 grain loads are at the top limit of the 10mm totem pole but you should be able to use them in your gun without the mag falling out.

 

[Just another 22 shooter]

Shouldn't there be a minimum number of posts before you can start complaining?

Maybe that minimum number should be 2000.
I gottta hand to the op here. He's got a problem and he is answering everybody's comments and questions. Very much unlike the many "one and done" complainers we get here.

 

[mark_lives_things]

Maybe that minimum number should be 2000.
I gottta hand to the op here. He's got a problem and he is answering everybody's comments and questions. Very much unlike the many "one and done" complainers we get here.

After being gaslighted (gaslit?) by S&W for over three months, I'm thankful to be talking to people who are actually interested in what I've been dealing with.

 

[Autonomous]

I joined this forum to complain about my two brand new S&Ws having to be immediately sent in for repair. It sucks to have your trust in an iconic brand betrayed.
We have an unwanted obligation to hold S&W's feet to the fire. One of the few things we can do to get the bean counters attention is to send the guns back at their expense.
Do not relent or cave. Emails with CC addresses, etc.
Be professional. no vulgar language, threats or cheap slang.
Be strong.

 

[hardluk1]

I was testing the pistol with the sort of ammo I want and reasonably expect a 10mm pistol to be able run. If a 10mm pistol is only able to run light ammo, there's no point to it -- a .40 would be more practical in that case, and I already have .40s.

Well since you feel you need a heavy load you shoyld have picked a 45 maybe !! Reason why You have plenty ole 45acp loads then there the +P loads and finally nothing more than a heavier recoil spring you could run 45super . .

Now I did give some options you might have over looked . If you feel you need 180gr then why not a federal , remmy , winny and hornday or something more basic made like pmc . S&B has had more than its share of problem ammo and heavy flat nose loads have been a problems in other handguns .

Since you came to air your issues here you have to expect reply's you may not like . But hey sorry to offer some unwanted advise about how YOU could check your mag issues with the slide off the frame but that's your problem to deal with .

 

[hardluk1]

All excellent advice that the OP seems to have skipped over.[/QUOTE


Some folks just lack basic common sense needed to think thru a problem !.

 

[gnystrom]

I'm sorry, I don't follow -- that's my trigger finger. (?)

I'm sorry I meant your middle finger. My thought was you might be ever so slightly touching the mag release on recoil.
I don't know how to run a twitter video in slow motion but it might be a clue. It is odd that S&W cannot duplicate the issue.

 

[mark_lives_things]

Well since you feel you need a heavy load you shoyld have picked a 45 maybe !! Reason why You have plenty ole 45acp loads then there the +P loads and finally nothing more than a heavier recoil spring you could run 45super . .

Now I did give some options you might have over looked . If you feel you need 180gr then why not a federal , remmy , winny and hornday or something more basic made like pmc . S&B has had more than its share of problem ammo and heavy flat nose loads have been a problems in other handguns .

Since you came to air your issues here you have to expect reply's you may not like . But hey sorry to offer some unwanted advise about how YOU could check your mag issues with the slide off the frame but that's your problem to deal with .

In an apples-to-apples comparison, full-power .45 is significantly less powerful than full-power 10mm, so I'm not sure what you're getting at.

I've already addressed the point about experimenting with different/lighter ammo a couple of times, so I'll leave that be.

 

[mark_lives_things]

I'm sorry I meant your middle finger. My thought was you might be ever so slightly touching the mag release on recoil.
I don't know how to run a twitter video in slow motion but it might be a clue. It is odd that S&W cannot duplicate the issue. I will ask my buddy tonight if he has ever ran 200gr loads.

I can try to move my middle finger even farther down for the next vid, but (if it wasn't clear) I was already gripping kinda awkwardly for the video to show that I wasn't touching the mag release. I can try to exaggerate that a bit more, though.

Another reason to doubt the problem has anything to do with my grip: in thousands of rounds on an M&P40, a pistol with identical ergonomics, I've never experienced this problem. Not even when shooting heavy recoil stuff, like 200gr Buffalo Bore.