Problem with M&P 10mm + Customer Service Nightmare

[hardluk1]

In an apples-to-apples comparison, full-power .45 is significantly less powerful than full-power 10mm, so I'm not sure what you're getting at.

I've already addressed the point about experimenting with different/lighter ammo a couple of times, so I'll leave that be.

In an apples to apples comparison with heavy bullets a 45super covers any thing the 10mm can manage even from underwood and BB can manage and go heavier too .

Apples to apples - hum You compare how you want to and so will I . I know 10mm can't deal with 255gr loads and know how it works on hogs thru the front plate 30 years an and 180gr or most 200gr are hp for the 10mm and are ammo or black bear load and you can get 1300fps and 676lb fts
The 185gr 45super those a 185gr bullet at 1300fps too and 694 ftlbs . Yea the 200gr 10mm slighter better but are the chambers in YOU pistol up tho the higher pressure of the hot maybe not so SAAMI rated underwood ammo . Now granted hornady helped developed those loads so the tend to be same in a proper chamber and with enough recoil spring .

The 45super 255gr is a nice factory load and will push threw a lot of tissue if in dangerous game country compared to a 200 and do it with a easy to fire low pressure load even at 45 super spec of only 28,000psi . Recoil not bad from a 22ox 4" pistol .

BUt at this point I don't care what you do . I offered some real advise to check the mags and mag release but that you seemed to blow over that so good luck with what ever you do . Now it you live near asheville nc . I might buy your problems pistol .

 

[Lowa]

At 700 ft-lb, if something is going to go wrong, maximal recoil forces will do it.

There's a reason that real guns are made out of steel. Want a magnum? Buy one.

You get to be the guy that discovers a rare engineering flaw and they will either update their guns or start printing a bullet weight limit on their guns. Wonder why they never released a 10mm m&p before? This is it. Glocks are huge and incredibly ugly, so they have no reason to not work perfectly. It's the only thing right about them

 

[hardluk1]

The M&P 10mm is amongst the newest production 10mm offerings. The 10mm 220gr by underwood is a massively popular loading, and within SAAMI specs per underwood. This is not the pistol failing to feed, failing to eject, or any other similar issue, it's a bizarre mag drop problem that doesn't seem to impact the other M&P 10mms, nor the M&P 10's main competitors, the Glock 20 and 29.

So the solution to his factory pistol not handling a very common factory (if boutique) loading in a very bizarre way is to...go to the .45 ACP so he can deal with modifying it (which is often more than just a recoil spring...) to shoot .45 Super, a less popular round with less factory support that is pretty equivalent ballistically to the 10mm that he has? Why?

45super has been around for almost 34 years and is saami registered but Just like the underwood loads new powders have come along to give a bit more performance with out exceeding older saami limits and the 45super is still a low pressure cartidge and a heavier spring will allow safe use . Heck XD and HK will tell you there pistols are 45super ready like a kahr ct45 I have with no spring upgrades but then s&w always did run lite recoil springs . Not like the 45 super is an everyday carry load

If the OP's was sharp he could check the mags and mag release at home simply be removing the slide to check engagement but he seems to gloss over that or lacks the ability to manage that .

Now for what it should do . Its a production handgun , chit does happens and how YOU deal with it says as much or more about you when whining about a problem . Whining does not help . If advise is offered at least makes attempt to check it out . I have met people that could not for what ever reason hard problems , Thats why I mention letting some one else give it a try . The OP in his frustration may missing something but don't like my advise will not like I care !! I find it sort funny

 

[ladder13]

I really appreciate the helpful comments in this thread and the people who reached out to me via DM. I don't think there's much more to say or do until I get mags from S&W -- hopefully they'll send those soon...? I'll update y'all then.

Until you return

 

[mark_lives_things]

45super has been around for almost 34 years and is saami registered but Just like the underwood loads new powders have come along to give a bit more performance with out exceeding older saami limits and the 45super is still a low pressure cartidge and a heavier spring will allow safe use . Heck XD and HK will tell you there pistols are 45super ready like a kahr ct45 I have with no spring upgrades but then s&w always did run lite recoil springs . Not like the 45 super is an everyday carry load

If the OP's was sharp he could check the mags and mag release at home simply be removing the slide to check engagement but he seems to gloss over that or lacks the ability to manage that .

Now for what it should do . Its a production handgun , chit does happens and how YOU deal with it says as much or more about you when whining about a problem . Whining does not help . If advise is offered at least makes attempt to check it out . I have met people that could not for what ever reason hard problems , Thats why I mention letting some one else give it a try . The OP in his frustration may missing something but don't like my advise will not like I care !! I find it sort funny

This is an odd response to "S&W sold me a defective 10mm and I would like for them to fix it."

 

[hardluk1]

Hey I took a kahr 4" pistol in 45 super to alaska rather than a commader as its far lighter in weight so it carried in an old chest holster easily and needed nothing extra . Just load and shoot but those kahr barrels and chamber do run a little fast . If you in western NC or eastern TN around asheville or johnson city I give you fair trade in value !! hehe Funny dang tread , good luck

 

[luvsmiths]

Very wrong. You do play a role and you better accept it if you want your pistol to run right.
It must be a generational thing.....

Do you and that other guy, hardluck1, that thinks he should buy a 45 to solve his M&P problem, work for S&W Customer service? Because that's about how THEY would answer. Every post of yours put the responsibility of this problem in his hands,. Guess what. It's not his problem to "fix". He didn't build the gun and isn't a gunsmith.

If you don't you should work for S&W Customer Service, you should..

The product does not perform correctly and it is not his problem to fix.

Go back to your desk's, the two of you, and answer the many problem calls S&W CS gets daily.

He provided MORE than enough information and video. When all else fails though, toss it and go buy another gun? Wow.

 

[luvsmiths]

Hey I took a kahr 4" pistol in 45 super to alaska rather than a commader as its far lighter in weight so it carried in an old chest holster easily and needed nothing extra . Just load and shoot but those kahr barrels and chamber do run a little fast . If you in western NC or eastern TN around asheville or johnson city I give you fair trade in value !! hehe Funny dang tread , good luck

This is not the "45 Super" thread. Why don't you go start one.

 

[kbm6893]

The OP spent north of $500 for a new gun with a lifetime warranty. It should work flawlessly out of the box. It doesn't. He's sent it back twice and it still doesn't work. They didn't even make any repairs at all. Now they take his magazines and make him wait over a month when they should have told him to keep the originals and just sent him two new ones. They didn't. I'm sorry, but this is abysmal customer service.

 

[Old Corp]

Hate to hear of all your troubles......
First thing that comes to mind is my old duty M1076.
It runs everything from the '10 LITE' loads to upper-level handloads with aplomb. In fact, it'll even cycle empty brass!

The only M&P polys I own is a .45 MS and a compact 9mm.
Your experience doesn't make me want a 10mm!

 

[mark_lives_things]

For the record, when I said 10mm outclasses .45, I was referring to normal, production/commercial handguns and ammo in 10mm and .45 ACP.

I have no doubt that people have done lots of wild stuff with both calibers that I'm totally ignorant of.

 

[LCC]

My LGS would take that gun back, refund me, and deal with Smith directly, which is why I always buy from them, regardless of 'deals' on the internet. Cheaper often proves more expensive in the long run.

 

[RCL-09]

This is an odd response to "S&W sold me a defective 10mm and I would like for them to fix it."

Have you considered MIM'ing a new magazine catch yourself? If not MIM then perhaps machining the new mag catch out of 4140 bar stock?

If that doesn't work stamp out a couple of new magazine bodies and try them.

 

[epj]

I just bought one of these guns. I haven’t fired it yet. This discussion doesn’t give me a warm fuzzy feeling.

 

[mark_lives_things]

I just bought one of these guns. I haven’t fired it yet. This discussion doesn’t give me a warm fuzzy feeling.

Despite the problems I've had with mine, most of them seem to be fine -- hopefully yours is, too.

 

[dla]

Do you and that other guy, hardluck1, that thinks he should buy a 45 to solve his M&P problem, work for S&W Customer service? Because that's about how THEY would answer. Every post of yours put the responsibility of this problem in his hands,. Guess what. It's not his problem to "fix". He didn't build the gun and isn't a gunsmith.

If you don't you should work for S&W Customer Service, you should..

The product does not perform correctly and it is not his problem to fix.

Go back to your desk's, the two ion you, and answer the many problem calls S&W CS gets daily.

He provided MORE than enough information and video. When all else fails though, toss it and go buy another gun? Wow.

There is a logical fallacy for impuning the character of your opponent - always best to argue the issues..

In the real world, stuff happens. Your brand new Ford truck breaks down and you have to take the initiative to get it repaired. Or you can give up, take a monetary loss, and get a different truck. I advocate, unless their purchase is a trivial amount if $ relative to their income, a person invest the time and effort to "solve the problem". Why? Because you can learn a lot by following through to the conclusion - and be in a position to help someone else.
Now me personally, if in the same position as the OP, would've asked for ideas first, gave them a try, noted the results, then contacted SW, included a writeup paper describing what was tried and conclusions. Or perhaps bought the part and replaced it myself.
After it was all over, I might have posted my experience on this board. But in the meantime I would be basking in the satisfaction of mastering my new pistol.

And I have been in that position with a new SW329 years ago. Developed light primer strikes 14rnds into a box of Blazer 44mag. S&W CS gave me a longer firing pin with a 9 day turnaround. I blogged about it so that others could leverage my experience.
Christian Ed and Hobby info - S&W 329pd info

 

[waffles]

There is a logical fallacy for impuning the character of your opponent - always best to argue the issues..

In the real world, stuff happens. Your brand new Ford truck breaks down and you have to take the initiative to get it repaired. Or you can give up, take a monetary loss, and get a different truck. I advocate, unless their purchase is a trivial amount if $ relative to their income, a person invest the time and effort to "solve the problem". Why? Because you can learn a lot by following through to the conclusion - and be in a position to help someone else.
Now me personally, if in the same position as the OP, would've asked for ideas first, gave them a try, noted the results, then contacted SW, included a writeup paper describing what was tried and conclusions. Or perhaps bought the part and replaced it myself.
After it was all over, I might have posted my experience on this board. But in the meantime I would be basking in the satisfaction of mastering my new pistol.

And I have been in that position with a new SW329 years ago. Developed light primer strikes 14rnds into a box of Blazer 44mag. S&W CS gave me a longer firing pin with a 9 day turnaround. I blogged about it so that others could leverage my experience.
Christian Ed and Hobby info - S&W 329pd info

If your brand new Ford truck breaks down, you take it back for warranty service and have it fixed for you on Ford's dime. If it keeps having problems despite being repaired under warranty, we even have lemon laws in place to protect the purchaser.

His pistol is also under warranty.

 

[ken158]

You are headed to Alaska in a few weeks… Just buy a Glock 10mm for your trip and deal with the S&W over time. Regardless of a “fix”, I would be hard pressed to trust it in your situation. When or if the S&W ever gets fixed, just sell or trade it and be done with it.

 

[robrossk]

THIS BIG TIME

I don't understand ragging on Mark for all the things he should have done or tried from different ammo to tinkering with the gun to waiting a year to buy it. S&W should have sold him a functioning handgun and when they did not, they should have done everything possible to fix it. His point is good that if he had worked on the pistol, it might have voided the apparently worthless warranty.

I don't think there is or should be a minimum number of posts before "you can complain." I have read much more vitriolic diatribes from members here with with hundreds of posts. Mark has been respectful and low key given the level of frustration he must feel. If this is not a place one can discuss S&W failures, where do you suggest he go?

 

[Autonomous]

Mark, some of these responses boggle the mind and, quite frankly, are an embarrassment.
Like many others I've traded my heavy revolver for a 10mm. My 10mm Springfield Armory XD-M is a good gun, even better with the PRP trigger kit. Finding one might be a trick as SA has discontinued the 10mm XD-M and I suspect will replace it with a gussied up Elite version.
S&W has dropped the ball and you need a replacement. Glock 10mm is easy to find. Can you abide with their goofy grip angle? This is important for quick point shooting.