Shipping damage to M57 no dash

tulsamal

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I buy guns online all the time. New ones from Bud's or gun broker. And lots of used guns from this forum and the Ruger forum. Lots of good guys out there that need to sell a gun every now and then and I'm happy to snap up the ones I never see locally. Now I've got a problem/issue. I guess it's about time. You keep buying guns and having them shipped to you, sooner or later a gun is going to get damaged.

I want to say right up front that I don't blame the seller at all. I've got lots of photos of the gun pre-shipment and it looks normal. So I think the gun suffered a really sharp impact somewhere along the line. Now whether the gun was 100% before the impact or had an issue that had never caused a problem, guess we will never know that. So here's the story:

I saw an online ad for a S&W M57 no dash, four inch, nickel. I already had an M57-1, four inch, blue. But I had wanted the four inch nickel version since 1983 or so. Pre-US Army days. Just couldn't afford to buy one back then. So when I saw the ad, I was interested. Looked at the photos and it is a 97% kind of gun. No box or anything but really sharp gun, nickel in perfect condition, no yellowing, etc. He wanted more money than I really wanted to pay but every seller always wants more money than a cheapskate like me wants to pay! IMO, his price included shipping and it was right in line with the market and fair.

So we made the deal, I sent off the MO and my dealer sent a copy of his FFL. The gun finally came in and I went to get it. Already had visions of shooting it in my home pasture that night. But that hasn't happened. When my dealer handed me the gun, he had a look on his face like, "Let's see what you think." I saw the look and looked at the exterior carefully. It looked nice at first glance. Then I tried to open the cylinder and realized we had a problem.

(Disclaimer!!!! The US Army trained me as an armorer years ago. And I've taken apart a few S&W's for basic parts replacement on occasion. I've got the Jerry Kuhnhausen Shop Manual. But I KNOW I'm going to use the wrong term or totally mis-diagnose a problem. So bear with me if I describe a part and you realize I'm calling it by the wrong name!)

The cylinder release wouldn't move forward whatsoever. Gently tried to move the hammer or trigger a bit. Nothing would move. OK, we've all seen a S&W where the ejector rod has unscrewed and I've fixed that before. But I needed to get the cylinder to turn. My FFL transfer dealer is an older guy. (Like me.) And he had an assistant there even older than either one of us. So we ended up with three old guys with lots of S&W experience checking it out. The oldest guy moved the cylinder release rearward and got the hammer to release and then the cylinder would turn. (I knew that. D'oh!)

So we found a pencil with an eraser to push on the knurled end of the ejector rod and half a business card to keep the cylinder unlocked. My experience has been that the rod will be loose and easy to turn. Well, it wasn't. We wore the eraser right off the pencil and it never budged. I decided to go ahead and take the gun home and figure it out myself.

I sent the seller an email and told him what was happening. He has been supportive and concerned. He told me the cylinder had opened easily before he shipped the gun. He sent me a photo with the cylinder open. So it seems like something happened in shipping.

At home, I tried the usual methods of tightening an ejector rod. Figured I would get it with a tapered wooden stick. Finally it started moving. After a few turns, I realized the darn thing was getting longer. Wrong way. So I went the other way until it wouldn't get any shorter. Which looked suspiciously like where it started. And the cylinder latch was still frozen solid.

I really didn't want to take off the sideplate. It's a practically new appearing nickel gun and I would cry if I somehow caused it to flake. But it looked like it was take it apart or send it back. So I took off the grips, then all three sideplate screws. (Full set of Brownell's screwdrivers.) Tapped the grip frame a couple of times and the sideplate came right off. Just about pristine inside. Seeing how the sideplate screws weren't buggered up and the inside looked perfect, that pretty much took away my last doubts about condition. This gun needed to be fixed rather than returned.

Here's my first place where I don't know the right term.... when you push the cylinder release backwards that moves the internal bar rearward which allows the hammer to be pulled back. (Otherwise it is blocked at the rear.) I moved that bar back and forth and compared it to another vintage N frame I had on hand. It appeared to me that it wasn't going all the way forward. Forward of the hammer is a rectangular block that is supposed to move forward until it is flush. It was stopped before that and you could see the gap. So I took a small piece of wood and a small hammer and tapped it forward a couple of times. On the second or third tap, it moved forward and the cylinder rolled out of the gun into my hand.

I noticed a couple of things right away. The rear of the cylinder face is supposed to have two alignment pins sticking up. It only had one. I looked down and noticed the other one had fallen out when the cylinder opened. That pin was shiny on one end so it was obvious which way it went. I slipped it back where it went and gave it a couple of light taps. Seems to be seated well but what kind of impact would it take to unseat it in the first place?

The second thing was the relevant problem. Rear of the cylinder, middle of star, the center pin. The rounded pin that protrudes from the star and which locks into the frame. It was flush rather than sticking out. Pushed it with my finger and it wouldn't budge. OK, take the cylinder apart. Eventually I was down to just the long center pin and the star. I tapped the long end of the center pin a couple times and the rounded end popped out. Hmm, there's the problem.

I don't think I can take a successful picture because the part is too small but if you held it in your hand, you could see it easily. The rounded end of the center pin protrudes from the star and it has a definite bend to it. The long part under the star seems fine. Because of the bent part, you can turn the center pin inside of the star but it will only "go inside" it in one position. And it tends to want to stick in the down position once you are there.

1) Does this sound like shipping damage? If the cylinder was closed and the center pen engaged, perhaps a really hard shock sideways caused the pin to be bent. And even dislodged one of the alignment pins?

2) How the heck does the center pin attach to the star? Is it some permanent thing or does it unscrew or what? If the center pin come out, then it seems like I could put the pin on a flat metal surface and gently and slowly tap it straight again. Maybe!

3) If the center pin needs to be replaced, does somebody like Brownell's sell them? Are there dozens of sizes to be sorted through? And once I have one in hand, do they have to be fitted? I notice the shop manual talks about shortening one.

4) I realize you can't evaluate my gunsmithing skills but does this sound like a repair I can make or is it time to punt and head to a quality gunsmith?

Really nice gun. Not the seller's fault.

Thanks everybody.

Gregg
 
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My guess is that your problem occured during shipment. More than likely something heavy was dropped on the revolver during shipping and caused the problem. I had a friend bring me a Ruger Security Six that he reluctantly admitted he had fallen on. When I finally managed to get it open, the center pin was nearly sheared off and had a pronounced step to it. I replaced the center pin and checked to make sure everything lined up appropriately and sent him on his way with a warning not to ever do something like that again, i.e fall on the non-gun side. In your case I would suggest a similar approach. I would replace the center pin (available through, Smith & Wesson, Brownell's, Midway or Gun Parts Inc., I would suspect) but then I would check to make sure the yoke was not bent, if you don't have the equipment or know-how, utilize a gunsmith or Smith & Wesson repair.

On your other questions: I would not try to straighten the one you have, I'd just get a new one, they are not terribly expensive and there are only a couple of sizes. It is accessed by unscrewing the ejector rod (reverse thread). There may be some minor fitting on the new center pin. The alignment pin could have been dislodged at the same time.
Good Luck,
Steve
 
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Did you file a claim with the shipper yet?
You should do so immediately.
Even if it's a few days after your FFL received it you're still covered as long as you don't delay based on when you picked it up at your FFL dealer. I think we could all reasonably assume that it was insured since it's not a $4.99 cap gun, but a high precision instrument.
Damage claims aren't all that uncommon with any common carrier, but don't delay time is working against you.

Don't alter, or try to repair it until after the claim has been filed and inspected by the carriers agent.
Anything you do to it can change the result of the claim inspection.

Regards,
Gearchecker
 
I bought a NIB Colt python several yrs ago. The dealer got it from a guy who took it out once a yr and spray it down with WD40 - for 25 yrs. It would not open. everything was frozen. where you could see the wd40 build up, it was like epoxy. I got on a forum for shotguns and the guys said to soak it ... wd 40. Got a gallon can from home depot and submerged the colt without the grips for a couple days. it dissolved the old stuff, and everybody was happy.

If this sounds like your problem, give it a try.


Charlie
 
This will only help if the revolver was insured.

The center pin isn't very expensive and is easy to fit.

I noticed the seller shipped it UPS Ground, Adult Signature Required. We know UPS will only ship declared handguns overnight so I'm assuming he insured it but fudged it a bit on the description. Would be fine if they lost it entirely but I'm not sure how it would work out for a damage claim.

If the gun was seriously damaged in some way, guess it would be worth it. In this case I would just like to get it fixed. The seller has offered to pay for the new part.

Gregg
 
The center pin isn't very expensive and is easy to fit.

You got me all excited with that link. Only $7 and I order stuff from Midway every month or two. Then I noticed it was out of stock and "expected in stock on Nov 20th!" That's a long time to wait for my new gun to be working. Anybody know who has one in stock?

I'll go check Brownell's right now....

Edit: Rats, out of stock.

Gregg
 
Seller called S&W and ordered the part for me. So that's inbound.

I finally did the obvious thing and took apart another Smith to compare them. When I took the cylinder apart on an M28, the center pin slid right out. Oh, now I see why nobody was really answering my question on how to remove it from the star!

On the M57, you can unscrew all the parts to the ejector rod, remove both springs, and you still can't pull the center pin out of the star. That's why I was thinking it was somehow "attached." Now I realize it is because the protruding rounded end is bent and that's holding it in place. Now that I've seen another cylinder and how it is supposed to work, I'll get a bit more aggressive getting the bent one out of there. Does show you how much the pin is actually bent though!

Gregg
 
I buy guns online all the time. New ones from Bud's or gun broker. And lots of used guns from this forum and the Ruger forum. Lots of good guys out there that need to sell a gun every now and then and I'm happy to snap up the ones I never see locally. Now I've got a problem/issue. I guess it's about time. You keep buying guns and having them shipped to you, sooner or later a gun is going to get damaged.

I want to say right up front that I don't blame the seller at all. I've got lots of photos of the gun pre-shipment and it looks normal. So I think the gun suffered a really sharp impact somewhere along the line. Now whether the gun was 100% before the impact or had an issue that had never caused a problem, guess we will never know that. So here's the story:

I saw an online ad for a S&W M57 no dash, four inch, nickel. I already had an M57-1, four inch, blue. But I had wanted the four inch nickel version since 1983 or so. Pre-US Army days. Just couldn't afford to buy one back then. So when I saw the ad, I was interested. Looked at the photos and it is a 97% kind of gun. No box or anything but really sharp gun, nickel in perfect condition, no yellowing, etc. He wanted more money than I really wanted to pay but every seller always wants more money than a cheapskate like me wants to pay! IMO, his price included shipping and it was right in line with the market and fair.

So we made the deal, I sent off the MO and my dealer sent a copy of his FFL. The gun finally came in and I went to get it. Already had visions of shooting it in my home pasture that night. But that hasn't happened. When my dealer handed me the gun, he had a look on his face like, "Let's see what you think." I saw the look and looked at the exterior carefully. It looked nice at first glance. Then I tried to open the cylinder and realized we had a problem.

(Disclaimer!!!! The US Army trained me as an armorer years ago. And I've taken apart a few S&W's for basic parts replacement on occasion. I've got the Jerry Kuhnhausen Shop Manual. But I KNOW I'm going to use the wrong term or totally mis-diagnose a problem. So bear with me if I describe a part and you realize I'm calling it by the wrong name!)

The cylinder release wouldn't move forward whatsoever. Gently tried to move the hammer or trigger a bit. Nothing would move. OK, we've all seen a S&W where the ejector rod has unscrewed and I've fixed that before. But I needed to get the cylinder to turn. My FFL transfer dealer is an older guy. (Like me.) And he had an assistant there even older than either one of us. So we ended up with three old guys with lots of S&W experience checking it out. The oldest guy moved the cylinder release rearward and got the hammer to release and then the cylinder would turn. (I knew that. D'oh!)

So we found a pencil with an eraser to push on the knurled end of the ejector rod and half a business card to keep the cylinder unlocked. My experience has been that the rod will be loose and easy to turn. Well, it wasn't. We wore the eraser right off the pencil and it never budged. I decided to go ahead and take the gun home and figure it out myself.

I sent the seller an email and told him what was happening. He has been supportive and concerned. He told me the cylinder had opened easily before he shipped the gun. He sent me a photo with the cylinder open. So it seems like something happened in shipping.

At home, I tried the usual methods of tightening an ejector rod. Figured I would get it with a tapered wooden stick. Finally it started moving. After a few turns, I realized the darn thing was getting longer. Wrong way. So I went the other way until it wouldn't get any shorter. Which looked suspiciously like where it started. And the cylinder latch was still frozen solid.

I really didn't want to take off the sideplate. It's a practically new appearing chrome gun and I would cry if I somehow caused it to flake. But it looked like it was take it apart or send it back. So I took off the grips, then all three sideplate screws. (Full set of Brownell's screwdrivers.) Tapped the grip frame a couple of times and the sideplate came right off. Just about pristine inside. Seeing how the sideplate screws weren't buggered up and the inside looked perfect, that pretty much took away my last doubts about condition. This gun needed to be fixed rather than returned.

Here's my first place where I don't know the right term.... when you push the cylinder release backwards that moves the internal bar rearward which allows the hammer to be pulled back. (Otherwise it is blocked at the rear.) I moved that bar back and forth and compared it to another vintage N frame I had on hand. It appeared to me that it wasn't going all the way forward. Forward of the hammer is a rectangular block that is supposed to move forward until it is flush. It was stopped before that and you could see the gap. So I took a small piece of wood and a small hammer and tapped it forward a couple of times. On the second or third tap, it moved forward and the cylinder rolled out of the gun into my hand.

I noticed a couple of things right away. The rear of the cylinder face is supposed to have two alignment pins sticking up. It only had one. I looked down and noticed the other one had fallen out when the cylinder opened. That pin was shiny on one end so it was obvious which way it went. I slipped it back where it went and gave it a couple of light taps. Seems to be seated well but what kind of impact would it take to unseat it in the first place?

The second thing was the relevant problem. Rear of the cylinder, middle of star, the center pin. The rounded pin that protrudes from the star and which locks into the frame. It was flush rather than sticking out. Pushed it with my finger and it wouldn't budge. OK, take the cylinder apart. Eventually I was down to just the long center pin and the star. I tapped the long end of the center pin a couple times and the rounded end popped out. Hmm, there's the problem.

I don't think I can take a successful picture because the part is too small but if you held it in your hand, you could see it easily. The rounded end of the center pin protrudes from the star and it has a definite bend to it. The long part under the star seems fine. Because of the bent part, you can turn the center pin inside of the star but it will only "go inside" it in one position. And it tends to want to stick in the down position once you are there.

1) Does this sound like shipping damage? If the cylinder was closed and the center pen engaged, perhaps a really hard shock sideways caused the pin to be bent. And even dislodged one of the alignment pins?

2) How the heck does the center pin attach to the star? Is it some permanent thing or does it unscrew or what? If the center pin come out, then it seems like I could put the pin on a flat metal surface and gently and slowly tap it straight again. Maybe!

3) If the center pin needs to be replaced, does somebody like Brownell's sell them? Are there dozens of sizes to be sorted through? And once I have one in hand, do they have to be fitted? I notice the shop manual talks about shortening one.

4) I realize you can't evaluate my gunsmithing skills but does this sound like a repair I can make or is it time to punt and head to a quality gunsmith?

Really nice gun. Not the seller's fault.

Thanks everybody.

Gregg



Question: how crushed was the box it came in? Which area was it crushed in? Knowing that would help in diagnosing the problem.

It sounds like either 1) the gun sustained a severe sideways blow during shipping; or 2) the guy who sold it to you knew of the damage, and managed to get the cylinder out just once before he took a picture of the gun. You never know in this day and age.

By the way, re: WD-40: I would not use it on guns. It might damage the finish (depending on the finish). I'd use Breakfree or RemOil to free any stuck parts.
 
I thought the same thing about the box. I never saw it. My FFL brought me the gun wrapped up in green bubble wrap but no box. I never thought to ask until I had already gone home.

I managed to get the center pin out. I supported the star and then tapped the pin out with a proper punch. It had to be tapped 10-20 times but it moved a little with each tap. Once it was out, you can see how the tip is bent sideways. No way I could straighten it out with what tools I have here. It's kind of hard to describe but it is too darn small to take a photo of. It's like the very tip (the rounded portion that protrudes from the star) is displaced sideways a bit. There is a circular mark all the way around and then the tip above that is just moved over a bit. So it isn't just a slight bend that can be carefully tapped out.

I've exchanged numerous emails with the seller and I'm convinced he didn't know anything about this before it shipped. He bought the gun used and never took the sideplate off. (It looked practically new and he didn't want to chance messing up the nickel for "no reason.") So either the gun was 100% damaged in transit to me or it was damaged before shipment but in a way that didn't affect functioning. Maybe the tip had been damaged and weakened somehow before but it was still working. Until the gun sustained a good rap during shipment and then the weak part is what failed.

Either way, I think it will be ok. When the new center pin comes, I'll slide it in place and put everything back together. I'm 95% sure that it will be perfect after that. Hopefully I won't discover something else is messed up once the new pin is in place!

I keep telling myself it has been a positive learning experience. I had taken all this stuff apart before but never paid this much attention to each small little piece.

Gregg
 
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Glad things are working out for you. You do know it will require fitting, right?

I am so glad my FFL never opens a gun shipment coming to him for me. So I can inspect the packaging and there isn't any question about them causing any damage.
 
Glad things are working out for you. You do know it will require fitting, right?

I am so glad my FFL never opens a gun shipment coming to him for me. So I can inspect the packaging and there isn't any question about them causing any damage.

That's kind of what was thinking. I've never picked up a gun, that I had shipped in, that didn't have all of the packing, box, etc. So, the next thought is, could there have been an accident after the package was delivered to the FFL?
 
That's kind of what was thinking. I've never picked up a gun, that I had shipped in, that didn't have all of the packing, box, etc. So, the next thought is, could there have been an accident after the package was delivered to the FFL?

I would rather my FFL would leave the box unopened but he believes he has to open the box as soon as he takes delivery so that he can read off the serial number and log it into his book. He doesn't seem like he ever does anything else with them. He's not one of those gun store guys that takes your gun out and plays with it. I've had several guns that you could just tell hadn't had their actions opened since they arrived, etc.

As to whether the problem could have happened at the FFL's, I can't totally rule that out. I thought about early on. But if he had pulled the gun out and dropped it straight onto the floor, seems to me there would be nickel finish damage. Or a bent sight, etc. I don't see any external damage at all. Which makes it seem like the impact occurred while the gun was wrapped up in packaging. I guess he could have dropped it while it was still in the plastic bubble wrap. He's been a good transfer dealer for me for years and years so I would prefer to give him the benefit of the doubt. At least over UPS!

Glad things are working out for you. You do know it will require fitting, right?

The seller called S&W and ordered it directly from them. He told them the situation and they specifically told him it was a drop in part. I'll be watching to see if it is a bit too long or something but I'm not going to start worrying about it until I actually see a problem.

Gregg
 
It's hard for me to believe that a revolver wrapped in bubble wrap and in a box could be smashed or hit hard enough to bend the ejector rod the way you describe. I'm not accusing the dealer or the seller, just saying it must of left an impact mark somewhere.

I'm glad it's working out for you but of course it's always a stressful situation dealing with damage. Hopefully it will be an exceptional shooter to make up for the inconvenience.
 
I own a nickel plated 57 (no-) that's in beautiful condition, and if you want to see a grown man cry, just drop that gun in front of me. Then it's time for holy terror! I wish you luck.
 
The pin arrived. It slides right in and out just fine. But...

You do know it will require fitting, right?

You were right! S&W was just hoping, I suppose!

The old one is 4.070" long.

The new one is 4.131" long.

It's possible the length of the old one was slightly distorted by the bend so I can't consider that "the perfect length." I suppose in a perfect world I would shorten the new one to 4.100 or so and then try it. Try and shorten a bit, try and shorten a bit more, etc.

So the question now is the inevitable one.... what is the accepted way to shorten this pin? I'm capable of slow and careful work on such a thing but I'm wondering if I have the proper tool here at home. How would you do it?

Someday this shiny girl is going to work again!!!

Thanks,

Gregg
 
BTT

Maybe I need to start a new topic that is titled something like, "How do you shorten a center pin" just to get some fresh attention? People see a subject line that they've already read several times and they don't open it!

Gregg
 
I think I know what you mean, it seems like if the post isn't still smoldering, nobody pays attention. Regarding your question: I would use a file to fit the center pin. It may have to be fit at both ends, the center rod may be fine as supplied by the factory on the end that fits into the frame. If necessary, adjust the length that goes into the frame to approximate the depth to the bolt and round the end. It also has to be short enough to not hang up when closing the cylinder. You basically adjust the length of the other end to be flush with the ejector rod. It's probably easier than it sounds. Good luck,
Steve.
 
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Did you try the new pin in the revolver as recieved to see if it would work?

Also check the "hole" in the frame that the rounded end of the pin goes into. It might have been damaged as well.
 
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