Still waiting for Trijicon to answer my email, but guess it doesn't matter. I call S&W and the gal dropped one in an envelope while we spoke. No questioned asked about why. I even asked,don't I owe anything and she said no.
The 2 or 3 encounters with there customer support over the years have been stellar for me.
Yea, I heated it. maybe not enough, but the bigger problem was a cheap hex bit that snapped of in there like butter. Is what is. I'll get it worked out.