+1 i, to, have benefited from S&W fine customer service over the years.
What has happened to Smith And Wesson?
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+1 i, to, have benefited from S&W fine customer service over the years.
I have always been treated very well by any customer service I have delt with. I DO NOT like to listen to automated answering services so I just wait and talk to a REAL person and get very good results.
Perhaps attitude going into the customer service route can affect the outcome of the experiance!
John
BlueOvalBandit
Member
Perhaps attitude going into the customer service route can affect the outcome of the experiance!
Having worked in CS.... x1000000000000000
I know you're upset but yelling and screaming at me... who is trying to help you.... doesn't get us anywhere and certainly doesn't help you.
//rant off
retiredsquid
US Veteran
So far I have been fortunate dealing with S&W. They have been quick to send return shipping labels. I had to send a 351PD back twice before they got it right. I've used their gun smithing services several times with good results. Hopefully they will improve their QC.
roaddog28
Member
That's very infortunate and SAD really that an American icon like S&W has dropped the ball in this way.I believe most new generation Smiths do work well with minimal or no issues. But, from my experience as a member here it's apparent to me that there are certainly issues to be resolved that it seems Smith is not interested in correcting.
My first 2 Smiths I purchased 2 years ago were a 686-6 and a 629-6 Classic. Both pieces have performed flawlessly for me and very consistantly place 2" or smaller groups at 50'. I am a happy customer and plan on passing these to my son someday.
But, my third Smith purchase was a 1971 M19-3 in 4". And I must admit that I have discovered first hand why so many are so in love with the older pre-lock models. That ol' 19 consistantly outperforms it's new counterparts in every way. Even with the shorter barrel it groups tighter, usually about an inch at 50'. It has a lighter SA trigger and smoother DA pull. I am in no way dissatisfied with the other two, but my lil' M19 is just on another level in comparison.
I said all that to say this, I have no reason from my personal experience to dislike or quit buying the new ones (still have an X-Frame on "The List") but by and large, I will be mainly seeking the golden oldies from here on out.
Amen. That is why I have five older S&W revolvers. My model 19-2 4 inch is the finest and most accurate revolver I have ever owned. Followed closely by my 13-2 4 inch, 66-4 4 inch and finally by old M&P 38 special 4 inch. I did one time own a 10-14 4 inch but never liked it as much as my older ones.
I would have to agree in the newer revolver market Ruger is beating S&W. That is why I bought a new GP100 4 inch and a new SP101 22 LR. In my opinion, these are far better current production revolvers than S&W is making now.
Regards,
Howard
My next revolver will be a 8 shot 627-5 snub, lock MIM or whatever. 
Oh, I have dozens of pre lock Smith's.
Oh, I have dozens of pre lock Smith's.
My next revolver will be a 8 shot 627-5 snub, lock MIM or whatever.
Oh, I have dozens of pre lock Smith's.
Amen Brother, we be drinkiing the same koolaid... I lost count of all the lock, mim revolvers I have and look forward to all the new ones I'll be buying. I love em all, old and new, got plenty older ones too.. In fact I always laugh when these threads go this way. So many silly people making so many ridiculous statements.
OP
dantanna58
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I am sorry I upset so many of you.
I apologize for upsetting so many members of this forum. I wrote wondering if any of the problems I encountered in my purchase of two new S&W revolvers were encountered by any one else. I admit that I should have checked the guns more closely when I bought them. But they were brand new and were S&W's. I was side tracked at the time because I was excited about buying two guns at once and I had two shooting buddies with me. Everyone was talking and joking and we were all having a good time. Even the dealer for whom I have known for years. I did not say at anytime that S&W CS was rude to me. They were very nice and professional. I am not a temper mental person. If I were I should have no reason to own firearms. But the guns kept coming back to me not repaired. And I did receive a letter that stated that one of them was within factory specs. I traded them in to the same dealer that sold them to me. Who sent them back to S&W himself for repair. He would never knowingly sell a bad gun to someone. I am not a gunsmith nor a champion shooter. But I am a hand gunner with decades under my belt. I did not say that Ruger was better than S&W. Ruger's were all he had in stock besides a case full of semi auto's. But I was called a liar, irresponsible, rude and impatient by some forum members.
I have only come here once before for advise and received some rather helpful information. I did say that I will never buy another new S&W revolver. Meaning that at my age by the time I need another handgun I will be either in a retirement home or dead. And by then some of you will get some great deals on some very fine S&W's and a couple of Rugers on GunBroker from my widow. I am grateful that many of the members of this forum do not know where I live, for I feel they would come to my home with hang ropes and torches. And to those I apologize. My problems were not to be a reflection on anyones manhood. And to those that informed me that S&W was having a few isolated problems and they were being corrected I thank you. At least now I know I was not alone. S&W in my humble opinion built and still builds the best firearms around. Bar None. I just don't have the time to wait around anymore.
I apologize for upsetting so many members of this forum. I wrote wondering if any of the problems I encountered in my purchase of two new S&W revolvers were encountered by any one else. I admit that I should have checked the guns more closely when I bought them. But they were brand new and were S&W's. I was side tracked at the time because I was excited about buying two guns at once and I had two shooting buddies with me. Everyone was talking and joking and we were all having a good time. Even the dealer for whom I have known for years. I did not say at anytime that S&W CS was rude to me. They were very nice and professional. I am not a temper mental person. If I were I should have no reason to own firearms. But the guns kept coming back to me not repaired. And I did receive a letter that stated that one of them was within factory specs. I traded them in to the same dealer that sold them to me. Who sent them back to S&W himself for repair. He would never knowingly sell a bad gun to someone. I am not a gunsmith nor a champion shooter. But I am a hand gunner with decades under my belt. I did not say that Ruger was better than S&W. Ruger's were all he had in stock besides a case full of semi auto's. But I was called a liar, irresponsible, rude and impatient by some forum members.
I have only come here once before for advise and received some rather helpful information. I did say that I will never buy another new S&W revolver. Meaning that at my age by the time I need another handgun I will be either in a retirement home or dead. And by then some of you will get some great deals on some very fine S&W's and a couple of Rugers on GunBroker from my widow. I am grateful that many of the members of this forum do not know where I live, for I feel they would come to my home with hang ropes and torches. And to those I apologize. My problems were not to be a reflection on anyones manhood. And to those that informed me that S&W was having a few isolated problems and they were being corrected I thank you. At least now I know I was not alone. S&W in my humble opinion built and still builds the best firearms around. Bar None. I just don't have the time to wait around anymore.
No apology needed, imo, hang around.
Dragon88
Member
I don't know what happened in the other thread, but I read your initial post and did not see anything inflammatory. Believe me, you are not the first, nor will you be the last, to complain about recent S&W quality. I have purchased two new S&Ws and one, a 43C, required a trip back to the factory for multiple problems. My M&P Shield 40 needed a couple things done to it out of the box, but I was able to do those myself. Still, that should not have been the case. So S&W is batting zero for two in my case. That is why many of us S&W lovers enjoy older S&W guns from an era of different quality and pride in manufacture in making a wheel gun.
Please stick around and enjoy the forum. With only a couple exceptions, we are all just here to hang out and enjoy talking about guns and drool over pictures. There is no need to take anything too seriously. We would enjoy having you stay.
Please stick around and enjoy the forum. With only a couple exceptions, we are all just here to hang out and enjoy talking about guns and drool over pictures. There is no need to take anything too seriously. We would enjoy having you stay.
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Ratwrangler
Member
I'm not sure why you would apologize. With the way companies are bought and sold these days, there's bound to be hiccups in production. It doesn't make me like them any less, or want the next one any less. Some people are easily disappointed.
Arik
Member
No one was upset or hurt and certainly no one would come to your house. A lot of times words on a screen do not come off sounding like the writer ment for it.
Sent from my DROIDX using Tapatalk 2
Sent from my DROIDX using Tapatalk 2
handejector
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I have to say you are one unlucky S&W guy.
Something strikes me as very strange here-
I'm going to need some help here.
I have not been inside a gun with the internal lock.
I HAVE been inside several hundred S&W's before the lock.
I have disassembled them, repaired them, rebarreled them, timed them, done action jobs, fitted DA sears, fitted ratchets, etc.
It is safe to say I KNOW how they work.
Are the new guns that different?
You CANNOT open a cylinder on an old gun with the hammer cocked.
So, please explain how "he removed the cylinder".
That would be a very difficult task.
You cannot remove a cyl that is not open. Again, you cannot open a cyl on a cocked gun.
I could do it on an older gun by popping the sideplate and removing the hammer, but I would really hate to be doing that with a LOADED, COCKED gun at a public range. (does anyone know how sideplates are removed?)
Am I missing something here?
Something strikes me as very strange here-
I'm going to need some help here.
I have not been inside a gun with the internal lock.
I HAVE been inside several hundred S&W's before the lock.
I have disassembled them, repaired them, rebarreled them, timed them, done action jobs, fitted DA sears, fitted ratchets, etc.
It is safe to say I KNOW how they work.
Are the new guns that different?
You CANNOT open a cylinder on an old gun with the hammer cocked.
So, please explain how "he removed the cylinder".
That would be a very difficult task.
You cannot remove a cyl that is not open. Again, you cannot open a cyl on a cocked gun.
I could do it on an older gun by popping the sideplate and removing the hammer, but I would really hate to be doing that with a LOADED, COCKED gun at a public range. (does anyone know how sideplates are removed?
)Am I missing something here?
I have to say you are one unlucky S&W guy.
Something strikes me as very strange here-
I'm going to need some help here.
I have not been inside a gun with the internal lock.
I HAVE been inside several hundred S&W's before the lock.
I have disassembled them, repaired them, rebarreled them, timed them, done action jobs, fitted DA sears, fitted ratchets, etc.
It is safe to say I KNOW how they work.
Are the new guns that different?
You CANNOT open a cylinder on an old gun with the hammer cocked.
So, please explain how "he removed the cylinder".
That would be a very difficult task.
You cannot remove a cyl that is not open. Again, you cannot open a cyl on a cocked gun.
I could do it on an older gun by popping the sideplate and removing the hammer, but I would really hate to be doing that with a LOADED, COCKED gun at a public range. (does anyone know how sideplates are removed?
Am I missing something here?
Yea, exactly what I said to my wife on the way to church this morning!
John
OP
dantanna58
Member
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I should have clarified my statement. The Range Master took the gun off the range for safety reasons. He took the side plate off and loosened the main spring screw and took all the internals out and "Removed the Cylinder". He gutted the gun. He put it back together and told me I could have it back when I was leaving and to send it back to S&W before bringing it back on his range. My friends and I were shooting the 629 while he was doing all of this. I'm sorry I left out all the details. I guess thats why I was called a liar.
AABEN
Member
You need to lower the back sight
I don't think you were called a liar, I'm guessing the S&W bashing gets to some folks and they want to jump on any inaccuracies that they may see. Or they want to show everyone how much they know by pointing out flaws in others' posts.
While I don't own a newer S&W revolver, I'm sorry to see the OP sold his guns. I'm also quick to say that he should have hounded S&W until they made it right but I also understand the need to feel good about any firearm that I own. Same thing with cars. I've owned a couple that needed extensive work not too long after they became mine and after that I always had this notion in the back of my head that they were going to break down at any moment even though they gave me years of reliable service. With cars or guns, sometimes you never get that bad taste out of your mouth.
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