I have tried to go to Chick-Fil-A approximately 6 times, only being able to get in within a reasonable amount of time 3 times. I am NOT waiting an hour for fast food!
I thought the food was descent (an upgrade from McDonalds, BK, Wendy's, etc.) but nothing so special that it is worth a long wait. I do value their policy's, ethic's and personnel and might stop in again in the future, but if there is a substantial line - I am outta there.
I too shake my head in disbelief when passing a Chick-Fil-A and seeing a super long line of cars wrapping around the parking lot. I think that it is partially the food quality and partially the fact that Chick-Fil-A is more aligned with good old fashion morals. Either way..... good for them!