Had my first lousy experience with S&W CS on a 3rd Gen issue. I recently bought a 3913 with pre-recall grips and, just like I had been successful doing with another 3rd Gen, I called S&W CS to obtain a pair of post-recall grips. No problem at all the first time... but with this 3913 it was a disappointment.
It started well when I was told that my gun still qualified for the replacement grips, but then I was told they would be "take-offs" off a used gun that was being stripped for parts. I was assured that the grips were not damaged. But then I received them a few days later, and they were pretty badly beat up... chipped, marred, etc... and worst of all, they had a hairline crack right where the original grips were supposed to have been prone to failure.

Not too cool.
I called CS back today and told them that the grips they sent were kind of shabby and, in fact, cracked at the bottom left rear edge. After some unhelpful remarks about 3rd Gens and a long wait, the CS guy told me that no new ones were available anymore and so I was out of luck.
The irony of all this is that Brownells had listed 3913 grips as being in stock last week... and I had back-ordered them prior to that just in case S&W CS couldn't or wouldn't come through for me... but Brownells failed to process my backorder.

Now they are out of stock again.

I asked Brownells what happened. They couldn't say.
Looks like I place the Brownells backorder again as I refuse to pay a king's ransom to Robertson Trading Post or the folks on eBay. Maybe I'll try a Midway backorder as well.
Has this latest encounter with CS dampened my burning lust for collecting more 3rd Gens? Yeah, I think it has a little.