The Mrs has a 2018 AWD Ford Explorer XLT with a 300HP 6 cylinder engine, which is no longer available. I don't want a turbo... It only has 37K miles on it and the charging system went out the other day. I'm glad we buy extended warranties. I opened the hood and can't even see the alternator or belts.
I've made multiple calls to the dealership service department on Saturday while they were open and no one would answer the phone. I also left several messages - Chirp, chirp, chirp... They were closed Sunday and Monday (Labor day).
I was on hold for almost an hour total this morning and it took 6 calls for them to finally answer the phone. I had the vehicle towed in per their instructions before 9am and waited for a response. About 11am, I called the service tech again. He said it would take several days, so I asked for a loaner car per the warranty terms. I was told they didn't have one available.
At 2pm, I called again and asked about the progress. I was told it hadn't been diagnosed yet. I pushed the issue and asked if anyone had actually looked at it or is expected to look at it today. "No..."
I insisted on a loaner and was finally told they had a loaner available. We went up and they gave the Mrs this tiny Bronco Sport.
What a tin can piece of garbage. It has plenty of headroom, but is incredibly cramped. Nice interior and sound system, but it has a lot of road noise, a 1.7L turbo engine rated at 185hp and would cost about $40K out the door.
We've bought 8 new vehicle from this dealership in the past 25 years: A Taurus SHO, an Eddie Bauer Expedition, a Flex, an Edge Sport, 3 F-150's and the Explorer. I just bought a new F-150 this month and we were considering getting the Mrs a new vehicle, but they totally blew it. Our salesman has been excellent, but the rest of the dealership is now pathetic.
In the past, they offered excellent service and we were given loaner vehicle that we were likely to buy and we sometimes did. We wouldn't own a Bronco Sport and I doubt we'll buy another vehicle from them.
Sorry for the long rant, but I'm totally disgusted. I guess they don't value our money.
I've made multiple calls to the dealership service department on Saturday while they were open and no one would answer the phone. I also left several messages - Chirp, chirp, chirp... They were closed Sunday and Monday (Labor day).
I was on hold for almost an hour total this morning and it took 6 calls for them to finally answer the phone. I had the vehicle towed in per their instructions before 9am and waited for a response. About 11am, I called the service tech again. He said it would take several days, so I asked for a loaner car per the warranty terms. I was told they didn't have one available.
At 2pm, I called again and asked about the progress. I was told it hadn't been diagnosed yet. I pushed the issue and asked if anyone had actually looked at it or is expected to look at it today. "No..."
I insisted on a loaner and was finally told they had a loaner available. We went up and they gave the Mrs this tiny Bronco Sport.
What a tin can piece of garbage. It has plenty of headroom, but is incredibly cramped. Nice interior and sound system, but it has a lot of road noise, a 1.7L turbo engine rated at 185hp and would cost about $40K out the door.
We've bought 8 new vehicle from this dealership in the past 25 years: A Taurus SHO, an Eddie Bauer Expedition, a Flex, an Edge Sport, 3 F-150's and the Explorer. I just bought a new F-150 this month and we were considering getting the Mrs a new vehicle, but they totally blew it. Our salesman has been excellent, but the rest of the dealership is now pathetic.
In the past, they offered excellent service and we were given loaner vehicle that we were likely to buy and we sometimes did. We wouldn't own a Bronco Sport and I doubt we'll buy another vehicle from them.
Sorry for the long rant, but I'm totally disgusted. I guess they don't value our money.
