Doug M.
Member
For those who advocate calling: I get it, but for some of us the reality of waiting 30 odd minutes to get an answer is not workable, or an undue hardship. The email system is there for a reason, and when I find an otherwise reputable entity will not respond to an email in a day or so (business days, not weekends and the like) it sends a bad message. I happen to also prefer the record made by having the written communication, and when communicating something a little different, it should help clarify what is being done.