Capital One Has Lost Thousands of Customer Deposits!

J

jmiles1960

Member
Joined
Jul 15, 2017
Messages
390
Reaction score
297
Location
Hanover, PA
Absolutely the worst bank on the planet. I have spent over two hours just trying to get someone to answer a phone and give me factual information. There is no such thing as customer service anymore. Period. I can't wait to move my accounts after this mess!

Avoid Capital One Bank at all costs.
 
Register to hide this ad
They are also being sued for "funny business". Excerpt from a local online news source.

"The Consumer Financial Protection Bureau has filed suit against Capital One for allegedly misleading customers about its high-interest savings accounts.

The suit, filed Tuesday, alleges customers were cheated out of more than $2 billion in interest through Capital One's flagship "360 Savings" accounts. The accounts were advertised as having the nation's "best" and "highest" interest rates but instead were frozen at the lowest level even as rates rose nationwide, the Associated Press reported. While rates were frozen, Capital One created "360 Performance Savings" accounts that saw higher growth – at one point paying more than 14 times higher interest than 360 Savings - but the product was not openly offered to many customers, the suit alleges."
 
People are screaming online for their deposits. I have been waiting two days so far for mine. No accountability. Nothing. You can't reach a live person - no such thing anymore at these mega financial institutions. Run by pure greed and profit. Very sad times in America.
 
One of our local banks is bad about losing night deposits. This (non)customer service mess has gotten completely out of control and our lawmakers need to do something about it. BRING CUSTOMER SERVICE BACK TO THE U.S.A! This problem is everywhere. It's almost impossible to get a problem fixed unless you're willing to spend hours on the phone, and then most of the time it still doesn't get fixed. These foreigners, who barely speak English, read from a script. If your problem isn't on that script it doesn't get fixed. I've had several of the foreign CS reps tell me that the longer they keep you on the phone the more money they make. When they run out of stuff to say they start playing the transfer game and it starts all over. I got rid of everything AT&T and several others for this reason. I don't have time for this foolishness. When I run into this I know the company doesn't care anything about their customers. It is infuriating.
 
jmiles1960 said:
People are screaming online for their deposits. I have been waiting two days so far for mine. No accountability. Nothing. You can't reach a live person - no such thing anymore at these mega financial institutions. Run by pure greed and profit. Very sad times in America.
Click to expand...

You cannot reach a live person at most large businesses. The person costs money, and they might say something that could cost a lot of money. The robot voices stick to the script.
 
Capital One ripped me off -- and millions of others -- 30+ years ago in a credit card scam. I wouldn't pee on 'em if they were on fire. Their business model is questionable at best...
 
So what is it, really? Lawsuits or AI ?

Great credit card company. Pay it off every month, no interest. Even get Bass Pro Club rewards on some items.
 
charlie sherrill said:
One of our local banks is bad about losing night deposits. This (non)customer service mess has gotten completely out of control and our lawmakers need to do something about it. BRING CUSTOMER SERVICE BACK TO THE U.S.A!
Click to expand...

Try to hire customer service call takers in the US for any wage. Best of luck.
 
Call just about any government office and try to talk to a living human. LOL
How long has it been since you have seen a worker at Social Security other than a door guard.
This nonsense has to end and starting with government.
 
johngalt said:
Wow, and I thought Wells Fargo was bad. Seems like the lesson here is to spread your accounts around - don't keep everything at 1 institution. And hold some cash at home.
Click to expand...

I've not had any problems with Wells Fargo other than a 15 minute wait at their drive thru.

I like spreading things around a bit. My main account is with Ameris, back up is Wells Fargo, and kept an account at Key Bank in Ohio.

Only bank I've had problems with is Bank of America...so far.
 
I was very curious about Kohl's and their changing over their charge accounts to a Capital One Cr Card. It's their only charge card now and the only way you get some of the advertised special prices. My wife received hers several months ago, but (since I seldom ever use mine) I just received an email last week that I would be receiving one "soon" also. I don't really want one, but occasionally want to buy something and get the "special sale" price.
 
wood714 said:
I've not had any problems with Wells Fargo other than a 15 minute wait at their drive thru.

I like spreading things around a bit. My main account is with Ameris, back up is Wells Fargo, and kept an account at Key Bank in Ohio.

Only bank I've had problems with is Bank of America...so far.
Click to expand...

A few years back Wells Fargo settled a criminal case where employees were opening fraudulent accounts. The people who's names were being used found out when they started getting unsolicited mail. Turned out management based compensation on number of new accounts opened, with predictable results. Problem solve, right?

I saw in the news recently that they got caught doing it AGAIN!

Yeah, BoA is another winner…
 
Why is a credit union better than a bank?

Only one in my area is VyStar.

A friend had an account there, and would dump my change in their machine for cash. That would be one advantage.
 
Apparently this is not actually Capital One's fault. A company that processes direct deposit transfers, Fidelity National Information Services, had a power outage take down a server. That's the source of the issue. There were other (smaller) banks affected, not just Capital One.
 
wood714 said:
Why is a credit union better than a bank?

Only one in my area is VyStar.

A friend had an account there, and would dump my change in their machine for cash. That would be one advantage.
Click to expand...

Credit Unions are member owned basically and can't show a profit.

This allows profits to be put back into the CU to reduce rates on loans, pay bigger dividends, etc....

It also generally means their employees are paid and treated a little better.

I worked for a few years for Navy Federal CU, which is the largest CU in the US (maybe World) and they treated people pretty good.

Now, like any financial institution there will be mistakes made, but for the most part a CU is just more better.
 
The "technical problem" story that Capital One is broadcasting is total BS. The FDIC / OCC is about to announce that Capital One is unable to pay the deposits owed. Stay tuned for the fall out. This just another example of how lousy this company is. Say goodbye to any outstanding deposits for a long time. Nice work Capital One. White collar crime really does pay!
 
Enough for gas, groceries, and miscellaneous purchases for a couple of weeks. I bank locally, City National Bank, a local corporate chain which started in the Ohio Valley. They are doing well, and pay nearly a full percent more on savings and CD's than the bigger regional and national chains, let alone the credit unions.

Truist swallowed the bank I'd been with for over 30 years, and promptly ruined it. Lost my car title, too, and didn't offer to reimburse me for the expense of a duplicate title. I bailed from them a quickly as I could say "I want a cashiers check for the total of all my accounts."
 
Last edited:
You must log in or register to reply here.

Similar threads

chief38
My newly nominated "Worst Company" for customer service
Replies
26
Views
2K
Rustyt1953
Rustyt1953
chief38
VPN's Yea or Nay .... and if Yea, which one?
Replies
22
Views
1K
oldbrownhat
oldbrownhat
chief38
In my continuing effort to report Company's Customer Service (good or bad) - these two SHINE!
Replies
7
Views
430
Farmer17
F
J
What has happened to QC at Smith and Wesson?
2 3
Replies
83
Views
4K
JimW
JimW
444 Magnum
AI scam
Replies
5
Views
943
Rudi
R

Latest posts

Back
Top