I am not a trained physicist and will not publicly claim to know much about anything, but I believe there is some truth in what the CS tech told you. I also believe many of our revolver armchair experts could save themselves much frustration and annoyance if they would just get rid of their junky S&Ws and build their own revolvers from scratch. That way they can have the "fun" and acquire the firsthand experience of learning a tiny fraction of what S&W already knows about revolvers - and has known for at least the last 100-years or so. 
But that is not the point. If you get your revolver back and it does not shoot to point of aim, I would send it back (with a target and description of the ammunition used) and ask for help. I would NOT mention anything about canted sights, the internet, or how you think they should fix it. JMHO. Good luck!

But that is not the point. If you get your revolver back and it does not shoot to point of aim, I would send it back (with a target and description of the ammunition used) and ask for help. I would NOT mention anything about canted sights, the internet, or how you think they should fix it. JMHO. Good luck!
