I have already talked to the service center manager and he said he is the top. I asked for his bosses name and extension. I got the name and he refused to give me the extension. Manager said he was the top of the chain. I get to plead my case again with him tomorrow.
Unfortunately they no longer make that model. It needs a new frame and they have no more.
If your car has a warranty for the rest of you life like the gun has a warranty for the rest of your life that would be an accurate assumption. However it's not, so this is fairly more complicated still not rocket science either. If s&w puts a warranty on a product for the rest of your life wouldn't you expect them to uphold that warranty not just a warranty of till they run out of parts? And the same and only part that has been replaced by the way. Maybe the problem wasn't even fixed the first 2 times I sent it back to have work done only the part that had obvious damage to it could have been replaced. The way I see it is they warranty a product of X amount of $. If it fails because of them using sub-par materials numerous times that is not my fault and they would replace it with parts that cost that same amount of $.
But I'm not trading it in. I'm simply asking them to fix my gun. They can't because they don't carry the part any longer. S&W guns are supposed to have a warranty for the rest of your life not warranty ends when they decide to stop producing.
This is not normal wear and tear. The frame has been replaced 2 times previously with identical damage. Maybe they never corrected the original problem and simply replaced the part that had obvious damage. I was also told they have no gun that is comparable to mine. This is an obvious lie from the service department. S&W warranty states they warranty the firearm for the rest of one's life not just till they stop production.
What's the warranty of your top break? Is it the same they implied on current firearms? Obviously it cannot be replaced but what if it had the same warranty and they decided to give you a revolver in the smallest caliber with the cheapest value?
As I said in my earlier posts it has sat in my safe for the past 9 years. I finally decided to put a box of 100 rounds through it to see what would happen. This is what happened. I have not any battle. Why couldn't you answer my last couple questions? Is it that you are set in your ways and you must be correct. I don't think anyone will judge you if you change your mind on this because you have seen the light. If you don't want to be involved in this post please by all means go ahead and move on. There are many people on here who are at the bare minimum being educated on what the s&w warranty is. I'm OK with that.
