The big issue here is that finding competent people these days is extremely difficult. In Smith's defense, you cannot easily replace a craftsman with 20 or more years experience with someone right out of high school and expect the same quality work.
I don't recall anyone suggesting that.
Let's use my semi-local motorcycle dealership as an example. The lead mechanic is probably close to, or a bit past my age (66). Clearly, he's gonna eventually retire at some point. So the dealership hires some 20-something kid to bring in & learn from the old guy. Maybe the old guy has promised to stay 2-3 years more, I'm just guessing here. So he can mentor the kid, guide him through the rough spots, etc.
That scenario applies to almost anything one can think of: cops, medical fields, teaching, you name it.
My former gunsmith was a graduate of Colorado School of Trades, has a gunsmithing degree. Nothing stopped Smith from pulling in a young man or three from there, helping him get set-up with tools, housing, etc in exchange for x-amount of years in employment. But no, Smith was/is too blankety-blank cheap to do that. (To be fair, they're certainly not alone in that.)
I won't belabor the point, but there's a huge push to get young men back into the trades. College/academics isn't for everyone. I've seen carpenters & fabricators who could barely sign their own name, yet they could build things that would leave your jaw hanging open. Nor do they do these things for chump change. My bike dealership labor rate is around $150/hr. Obviously the dealership will take most of that for shop equipment investment, bldg expenses, etc. But the mechanic is gonna make a nice living, IMO.
The super, super sad part is, the kids I interact with in their early 20s now, they don't have a blankety-blank clue about working with their hands. Quite often, Dad wasn't around. Other times Dad didn't know how to do a tune-up or oil change, etc. Or build a deck, frame a door or re-wire a basement. Take your pick.
But it's bad/shortsighted planning by Smith, which was absolutely pushed by the MBA types/bean counters. This is what happens when a non-gun person runs a gun company.
I also strongly point out, H&K, CZ & a few others don't seem to have the warranty issues Smith does. Wonder WHY that is?
It reminds me of the arrogance of the late 1970s/early 1980s American car industry. It was like they thought, "Doesn't matter if we build crappy cars, the public will buy it because who else will they buy from?" Well, guess what, Sparky? The Japanese came in & kicked the auto industry's behind SO hard it took them decades to climb out of the basement. Some might say they're STILL there now that Korean cars are getting market share too.
I don't want it to happen, but it would not surprise me if Smith becomes a shell of its former self. The only thing Smith has keeping it going right now is revolver sales, IMO. Their semi's are no better than most of their competitors such as Canik. Smith's execs & their arrogance will ride them to the toilet, IMO.
My .o2