Recall for some Shield EZs

[marvin02]

Final Timeline for my EZ 9:

• 11/23/2020 request for label sent
• 11/24/2020 label rec'd by email
• 11/24/2020 Dropped at FedEx (2 days before Thanksgiving)
• 11/30/2020 Delivered to S&W, 8:30 am (Monday after Thanksgiving)
• 12/4/2020 S&W acknowledges receipt
• 12/17/2020 Called S&W to inquire about gun, told that it was complete, they had replaced the hammer, and that it was in shipping waiting for a label.
• 12/18/2020 FedEx picks up from S&W
• 12/21/2020 Delivered to my home

There must be an adult home to accept the return delivery.

The paperwork included with the returned gun only says "recall complete" and not specifically what they did.

BUT - I had replaced my front sight with a fiber optic from Dawson Precision. The instructions from S&W did not say anything about non factory parts being replaced with OEM parts and the sight had absolutely nothing to do with the safety recall. S&W put a stock white dot front sight on the gun. They did not return the sight that was on the gun. So, my gun was out of my hands for 28 days, 18 business days and they removed my sight.

A call to S&W customer service resulted in them telling me that they would send me a fiber optic front sight for the gun. I will probably end up buying another Dawson sight because it was a bit shorter than the stock sight to raise the point of impact. I'll have to shoot the gun to see what I'm going to do.

Why would they do the extra work that cost me and them more money?

Ruger is up front about replacing aftermarket parts with OEM parts if you send your gun in for service to them. If S&W had stated this policy in the instructions they sent with the shipping label (I actually read them) I would have removed the front sight before I sent the gun in.

 

[hotlynx16]

Just checked My EZ and mine is on the recall, they are supposed to send me shipping instructions. I have another M&P shield, non 2.0 no safety but is hell to rack, had to buy an ez racker for it. Notice I can see more light under the slide on the EZ than my non 2.0. Bought both this year.

 

[hotlynx16]

Final Timeline for my EZ 9:

• 11/23/2020 request for label sent
• 11/24/2020 label rec'd by email
• 11/24/2020 Dropped at FedEx (2 days before Thanksgiving)
• 11/30/2020 Delivered to S&W, 8:30 am (Monday after Thanksgiving)
• 12/4/2020 S&W acknowledges receipt
• 12/17/2020 Called S&W to inquire about gun, told that it was complete, they had replaced the hammer, and that it was in shipping waiting for a label.
• 12/18/2020 FedEx picks up from S&W
• 12/21/2020 Delivered to my home

There must be an adult home to accept the return delivery.

The paperwork included with the returned gun only says "recall complete" and not specifically what they did.

BUT - I had replaced my front sight with a fiber optic from Dawson Precision. The instructions from S&W did not say anything about non factory parts being replaced with OEM parts and the sight had absolutely nothing to do with the safety recall. S&W put a stock white dot front sight on the gun. They did not return the sight that was on the gun. So, my gun was out of my hands for 28 days, 18 business days and they removed my sight.

A call to S&W customer service resulted in them telling me that they would send me a fiber optic front sight for the gun. I will probably end up buying another Dawson sight because it was a bit shorter than the stock sight to raise the point of impact. I'll have to shoot the gun to see what I'm going to do.

Why would they do the extra work that cost me and them more money?

Ruger is up front about replacing aftermarket parts with OEM parts if you send your gun in for service to them. If S&W had stated this policy in the instructions they sent with the shipping label (I actually read them) I would have removed the front sight before I sent the gun in.

WOW, they said on the website "[FONT=avenir-lt-w01_35-light1475496]We expect that this entire process will take no longer than 10 business days"[/FONT]
[FONT=avenir-lt-w01_35-light1475496]I guess they were wrong, I hope I don't need mine while it is gone!
[/FONT]

 

[gc70]

BUT - I had replaced my front sight with a fiber optic from Dawson Precision. The instructions from S&W did not say anything about non factory parts being replaced with OEM parts and the sight had absolutely nothing to do with the safety recall. S&W put a stock white dot front sight on the gun. They did not return the sight that was on the gun. So, my gun was out of my hands for 28 days, 18 business days and they removed my sight.

I'm sorry you lost your Dawson sight in the recall.

It is surprising that S&W missed putting the instructions about non-standard parts in the recall email. It is the norm in the industry for manufacturers to not ship guns from the factory with non-standard parts due to potential liability. S&W's Shipping and Returns page even says "Since we cannot assume responsibility for custom parts and accessories, such as stocks, special sights, or holsters, please remove these items before returning your firearm."

 

[slackjeep]

Final Timeline for my EZ 9:

• 11/23/2020 request for label sent
• 11/24/2020 label rec'd by email
• 11/24/2020 Dropped at FedEx (2 days before Thanksgiving)
• 11/30/2020 Delivered to S&W, 8:30 am (Monday after Thanksgiving)
• 12/4/2020 S&W acknowledges receipt
• 12/17/2020 Called S&W to inquire about gun, told that it was complete, they had replaced the hammer, and that it was in shipping waiting for a label.
• 12/18/2020 FedEx picks up from S&W
• 12/21/2020 Delivered to my home

There must be an adult home to accept the return delivery.

The paperwork included with the returned gun only says "recall complete" and not specifically what they did.

BUT - I had replaced my front sight with a fiber optic from Dawson Precision. The instructions from S&W did not say anything about non factory parts being replaced with OEM parts and the sight had absolutely nothing to do with the safety recall. S&W put a stock white dot front sight on the gun. They did not return the sight that was on the gun. So, my gun was out of my hands for 28 days, 18 business days and they removed my sight.

A call to S&W customer service resulted in them telling me that they would send me a fiber optic front sight for the gun. I will probably end up buying another Dawson sight because it was a bit shorter than the stock sight to raise the point of impact. I'll have to shoot the gun to see what I'm going to do.

Why would they do the extra work that cost me and them more money?

Ruger is up front about replacing aftermarket parts with OEM parts if you send your gun in for service to them. If S&W had stated this policy in the instructions they sent with the shipping label (I actually read them) I would have removed the front sight before I sent the gun in.

I have after market sights on my gun and they were not removed and replaced. I got my gun back as I sent it. Almost to the point where it looked like they never removed it from the box.

 

[ancient-one]

My daughter got her EZ9 back yesterday.

 

[MrChicken]

Update: I called S&W customer service and asked to verify the work done or not on my pistol. They said the repair was completed and the work done was to replace the hammer. The new hammer will have an indicator mark (silver likely).
I checked mine and there is small grey/silver square below the face of the hammer.

 

[slackjeep]

Update: I called S&W customer service and asked to verify the work done or not on my pistol. They said the repair was completed and the work done was to replace the hammer. The new hammer will have an indicator mark (silver likely).
I checked mine and there is small grey/silver square below the face of the hammer.

I have that little square but the paperwork said absolutely nothing. I guess mine was at least looked at.



I wonder why they didn't remove my hiviz sights? I'm glad they didn't. I'd mad like hell had they removed them and not sent them back to me.

 

[marvin02]

Here's a pic of the mark on the replacement hammer and my work done paperwork. I circled the spot on the paperwork where it says "Recall repair completed", that's all the info provided.

 

[slackjeep]

It's funny. I have the little square on my gun but the paperwork is completely blank. I think I may need to contact CS and see what is up.

 

[BobinNH]

It's funny. I have the little square on my gun but the paperwork is completely blank. I think I may need to contact CS and see what is up.

My paperwork came back the same way. I assumed it means the gun was checked and nothing needed to be done.
It would've been nice if they wrote that, instead of a blank form and a signature.
Anyone have any actual parts replaced, or any work done on the gun?

 

[Guitarmageddon]

Mine came back with no markings on the paper and no faults apparently found. However, I did have a different catastrophic issue occur on my shield ez this week, thread is here. Im not saying my issue is related to the recall, but who knows. Seems this shield EZ series has a checkered past in its short life so far. Check your guns.

PSA! Check your shield EZ for cracks on breech face

 

[Ktyhawk]

Just picked up a NIB Shield 9EZ today from a friend. Just noticed this thread and sure enough, my new to me pistol is on the list.... Here's hoping S&W takes care of it quickly.

 

[scottz99]

Another interesting note: in most states a repaired gun can be returned directly to you without going through an FFL.

Most states? How do we know which states?

 

[TerryWhite]

I'm pretty new here. Nevertheless my wife's EZ slide 9mm is on the list. Our local dealer had planned to handle all the locals for us and never has.
Over the next few days I will request my return label.
I'm curious to see the turn around time without any major holidays and the mail seems to be running a bit better.
I had been carrying it more than she does. I hate not having it here. It's one of the most comfortable carry weapons I have.

 

[CB3]

Most states? How do we know which states?

1. Look up your state’s laws with your AG’s office, or online.
2. Google it.

You didn’t expect me to look it up for you, did you?

 

[gc70]

Most states? How do we know which states?

CB3 is correct that you will have to search for information by state.

Since there is no issue at the federal level in returning a repaired, or even replaced, gun directly to the owner, states are the ones that raise barriers. As a general proposition, the states that raise such barriers probably do so because they want to be "in the loop" of firearms transactions. That broadly translates into those states in which FFLs contact the state for background checks. I would suggest the NICS Full POC list as a good starting point in identifying the burdensome states.