Repair Time

[Groundhog34]

I sent a Shield 45 to S&W for issues with the trigger not resetting. S&W has had the gun for about 10 days. I received an email stating the gun has been received. When I call for information about how long the repairs will take I get non answers. Anyone have experience on their turnaround time?

 

[MetalMan]

I sent in a 1980's Model 60ND this past summer to correct timing issues.

Non-warranty repair.

Turnaround was 12 weeks.

Not sure if turnaround will be any faster for warranty repairs.

The good news is that the gun came back in absolutely great shape.

 

[ScaryWoody]

That's a long time. I sent a Ruger in and it took 3 days. I wait in the waiting room at Glock, usually an hour. They gotta work on that.

 

[striker56]

Sent gun in 6/23 rec'd back on 8/3, warranty work.

 

[NCW Ray]

Nephew sent his Shield in to have the Slide Stop spring fixed in Aug and it took exactly 4 weeks.

 

[Spokes]

I just got a new 625 PC that has to go back for light hits on primers, cylinder's not chamfered, and the grips are loose and cannot be tightened.
Guess I should have paid attention to everyone having problems with guns coming out of the performance center
Now I have to wait again for my gun..
Hope their turn around time is faster..

 

[JM4151]

Smith & Wesson Repair times

I sent my S & W Bodyguard back for repair on Jan 31, 2018. I got an E Mail that they received it, with an RMA #. I called yesterday and spoke with a nice young man in the customer service dept. I was told not to expect it until at least the end of next week, which would be 2-23. It has not been touched yet.

 

[Groundhog34]

The consensus seems to be turnaround time 6 weeks +-. Pretty slow IMO.

 

[Jim1392]

I wonder if it depends on what model you are sending in and how many they have of them to work on. I just got my three year old M & P 22C back that was having light strikes after 50,000 rounds. They replaced the firing pin. It took 3 weeks from the time it was dropped off at Fed Ex back to my door. Round trip was on their dime.

 

[Rastoff]

The consensus seems to be turnaround time 6 weeks +-. Pretty slow IMO.

That's an unreasonable assessment without knowing the backlog and capacity of the repair facility.

I wonder if it depends on what model you are sending in and how many they have of them to work on.

This is a more reasonable question.

I'm sure turn around for gun repair, warranty or not, is at least somewhat dependent on the gun model. I have sent both a S&W 1911 and an M&P back for warranty repair. In both cases I had the gun back in my hands within 2 weeks.

However, I noticed the Shield seems to take longer. This is probably due to the sheer volume of sales. Because they are producing them faster, there is a higher defect rate. Because of higher defect rates, they probably take longer to turn around.

 

[RGVshooter]

I sent in my new Victory 22 pistol for a missing extractor/spring assembly back last year November. They still have it as of today. I called last week and s&w said it's still in the repair shop. Not Happy since I only owned it for 3 weeks.

 

[KGDPD]

Sent in my Shield 9 they received it Jan. 5th. got it back Feb. 6th. In for warranty repair on slide.

 

[HorizontalMike]

Sent a new-to-me 686 No-Dash in to have the "M" modification done on the firing pin & bushing, plus to look at my cylinder sticking.

I sent it on Aug 1st and they acknowledged Aug 8th
I called Aug 30th 2018 and was told to expect a 3-month turn-around.

Has anyone noticed any type of seasonal backlog on S&W Performance Center repairs/service, or is this just a sign of the times?