Shield 40 Mishap

Good Luck.
I was going to rag your as* just a few days ago about me getting the 638 before you got your replacement. Good thing I shut up or I would be eating CROW......... Still working on it, and man what a story this gun is going to have when I finally get it. If it wasn't so funny, I'd be crying!!!

2001gmc said:
Well I called them yesterday and left a message maybe they will call me back today. Its frustrating to know that one of the kabooms that happened after mine they already got the 9mm shield in there hand. They had the 40 and did the cheaper buy like I did and chose the 9mm also instead of the 40 and they got there before me. I'm about fed up.
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SmurfHunter said:
The fact you said reloads ends it for me. Double charge without question. I've seen it happen way too many times.

As far as the OP goes if you were firing factory ammo it sure looks like the case failed. Not the gun. It has a clear bulge on the rim of the casing.
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I agree. I have been reloading for my shield for a it now and very good results with both 180gr JHP and lead RN flat points.
Now if they only made an extended safety release like on my 1911.
It is a great carry concealed carry gun.
 
Rastoff said:
If you voluntarily send your property to someone can you then turn around and claim it was stolen? Isn't that fraud? Wouldn't that hurt your case more than help it?

Heck, he doesn't even know that S&W isn't going to send the pistol back yet.

2001gmc,
Did S&W hint in any way that you would never get the gun back? Did they say that the investigation would require destructive testing resulting in the gun being destroyed?
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Would that not be Theft after Trust?
 
Follow up to your replacement Shield

2001gmc said:
Jack do you know if Smith took the money off your card yet? Just curious. No one ever answered me about the 147gr FMJ rounds for the 9mm Shield. Anyone shoot any of it out of there Shield?
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Have you gotten your Shield? I just picked up one (9mm) and haven't gotten to the range yet. This thread really caught my interest and am curious if you are happy.
 
MDLEOW said:
Have you gotten your Shield? I just picked up one (9mm) and haven't gotten to the range yet. This thread really caught my interest and am curious if you are happy.
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No I haven't got mine yet. I called and left a message the other day to call me back still no return call. I'm not holding my breath. I hope you enjoy your new 9mm shield.
 
I don't understand what the deal is. My dealer called me back in Feb and said Smith called them and got there number and all and talked like they were sending it right out. I leave them messages to call me back never get a return call. I call the Velenze guy direct and leave him a message still no return.
 
Ok... as sick to my stomach as I am... I just called... actually got through to David!! Gave him info again... asked for the status.. his exact words were, nothing is leaving there for at least a week..... they are in the middle of their quarterly inventory!! OK, I expressed my concern with the length of this situation and he said, they are doing their best, but they had 10's of thousands of these on back order!! He went on to say he would forward some paperwork next week after inventory and see if there was anything they could do to get one out.... he asked for my number and name, said he would try to let me know ...

That's the best I could come up with... I look everyday in the local classified and my LGS for a deal.... found one currently, lightly used for $350.... plus... if I can come up with something close, would that work... I even told David, I have been considering sending you my 9 Shield.. if you would be happy... I know it works!!!
 
turbo38gn said:
Ok... as sick to my stomach as I am... I just called... actually got through to David!! Gave him info again... asked for the status.. his exact words were, nothing is leaving there for at least a week..... they are in the middle of their quarterly inventory!! OK, I expressed my concern with the length of this situation and he said, they are doing their best, but they had 10's of thousands of these on back order!! He went on to say he would forward some paperwork next week after inventory and see if there was anything they could do to get one out.... he asked for my number and name, said he would try to let me know ...

That's the best I could come up with... I look everyday in the local classified and my LGS for a deal.... found one currently, lightly used for $350.... plus... if I can come up with something close, would that work... I even told David, I have been considering sending you my 9 Shield.. if you would be happy... I know it works!!!
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No Jack I think you have already done more than enough with this issue. Thanks for calling at least you got a hold of someone.
I'm really in no big hurry as I have plenty of guns to shoot. Was just giving a update on the status and how long its been. It does sicken me though on how long it is taking them to get this gun out. There is one at my dealer ever time I got in there. $399 Plus the tax. Thats whats stumping me on how long its taking them to get it out. Thanks for all you have done its greatly appreciated.
 
turbo38gn said:
OK, I expressed my concern with the length of this situation and he said, they are doing their best, but they had 10's of thousands of these on back order!!
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Why are you upset? I seem to remember you saying that a customer should just patiently wait until whatever is being done is done. Calling to check up on something is just annoying the business.

Remember this?
turbo38gn said:
I have a little bit of understanding and empathy for S&W and what they are doing. Like my business, I just know, 100% that S&W does not want to "hold" any ones gun any longer than they have to... but I will say.. every so often I may slow a process down... just because... someone got under my skin...
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Do you think that's what's happening here?
 
Rastoff said:
Why are you upset? I seem to remember you saying that a customer should just patiently wait until whatever is being done is done. Calling to check up on something is just annoying the business.

Remember this?Do you think that's what's happening here?
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first off, did I say I was upset... no I didn't.... am I happy, no... I called got through in less than 2 minutes and had a nice conversation... period.. no need to attempt to blow up what I did and said here into more BS... we've been patient, calling once in 2 months isn't annoying anyone.

but on another note, I didn't realize how much my past comments annoyed you.. if you have something positive to add to this situation, please share. :)
 
I just read this thread from start to finish. What a saga!! It shows the kindness of people, and also the coldness of corporations. There are plenty of Shields here in WNC. This ordeal has probably left a sour taste for a lot of people regarding S&W's customer service.
 
another kaboomed member

My replacement pistol finally arrived at my ffl . Still have to get my pistol permit up dated ,another week or two . It been one year plus for the replacement to arrive . Many unreturned phone calls finally went snail mail and got results.
With kabooms S&W wants to destroy the pistol and will give you the letter saying you are a valued costumer and a new gun at about 75% cost , ask for the pistol back they will improve the deal.My advice is to put everything in writing and forget the phone.
I would like to know what other companys with kabooms do?
 
2001gmc said:
Today me and dad were enjoying the nice weather and decided to shoot our guns. We shot the AR's and his Walther PPK 380 and his Sig 1922 pistols. I got out my Shield 40 out to shoot and was planning on putting 100 rounds down the pipe as the gun has only 150 rounds through it so far with about 10 Fail to ejects. I shot 50 UMC 180gr flawless with no issues except I couldn't hit the broad side of a barn. So I got this box of Federal 180gr High Shock JHP. I load up 7 rounds bam bam boom on the 3rd round all I seen was a flash and got 3 small burns and where something hit under my eye and blood was running down my face. My hands were numb and just couldn't believe what had happened. Well it appears that my shield I guess you could say blew up in my hands. The mag flew out on the ground and I couldn't find the remaining ammo that was in the mag. There are 4 more rounds somewhere up in the hay field. What do you guys think about this and should I email Smith&Wesson and send them the pics or just call them first?


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My 9 shield cracked the exact same place 2 days ago. My first time shooting it and halfway through my second mag. Luckily the dealer that sold me the gun swapped it out for me and I got a new one.. Sorry man.. That's a real crappy deal. Good luck getting it fixed
 
ncase said:
My replacement pistol finally arrived at my ffl . Still have to get my pistol permit up dated ,another week or two . It been one year plus for the replacement to arrive . Many unreturned phone calls finally went snail mail and got results.
With kabooms S&W wants to destroy the pistol and will give you the letter saying you are a valued costumer and a new gun at about 75% cost , ask for the pistol back they will improve the deal.My advice is to put everything in writing and forget the phone.
I would like to know what other companys with kabooms do?
Click to expand...

I've herd people say that Glock honors and replaces all Kabooms regardless of fault of ammo or gun.
 
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