You didn't, even after the first time you said something, when she told you to get bent . . .
You are 100% right Muss.
My assessment at the time was to stop the mother abusing her child. I did what I did purposefully to protect that child in the moment.
She left the store immediately after stopping hitting her child. I did not know who this woman was and she left immediately. At that point the only thing I could have done was call 911 and follow her out to the parking lot. I choose to let it go because I know what it takes to get LE and CPS involved. It takes time and effort. See below.
+++
Educational part of the show: In my state of West Virginia we have a State Wide Abuse and Neglect Hotline (we simply call it the Hotline). The Hotline is NOT CPS, it is a contracted service and it is the designated phone number to call when reporting suspected abuse and neglect. LE and CPS both use this number.
When you call the line, they ask literally about 50 questions and it can take a hour to report a problem, no exaggeration. They want the Abusers first name, last name, address, aliases, DOB, address, phone number, names of all kids in the household, their DOB, location of the incident, details of the incident. It goes on forever when all you want to do is alert CPS.
I reported one incident and it took about 4 hours to get it resolved. It was resolved when I (I was the therapist) went into a home at 3:00am and removed an infant from the home who was in danger from druggies. The grandmother (custodian) had just died and the druggy mother and some other people moved in immediately, displacing her husband and took the grandmother's pain pills.
I had to coordinate with CPS as only a CPS worker could legally take the child and we needed law enforcement, two sheriff deputies in this case. I was requested by both CPS and LE because the home was in the country and it was pitch black. I knew the area and the exact home.
The deputies were total pros and took control of the scene. They knocked on the door, then made immediate entry and got the ten or so people inside under control. Then the CPS worker went in to took the infant and she gave him to me to get to the car. She gathered his clothes, cases and cases of Infamil and took everything out.
That child was in danger of death from those people and had I not intervened with an immediate call to the hotline and had the child removed. There was a strong suspicion they had caused the death of the grandmother to get her meds.
In the incident I described I only knew a woman was hitting her child in the face. That is clearly illegal (not even close) and more, that child needed to be protected right there and then. They were caring and totally professional. We could not have removed that child without them.
The point of my story about the Hotline is to illustrate I was not making an idle threat about calling in law enforcement but I was aware how long the process takes.
I also know had I not intervened with the woman that day the abuse would not have stopped and she would have gotten the wrong idea that others saw her hitting her child and were OK with it. After all, nobody said anything, right?
A call to either 911 or the Hotline would not have stopped this woman from leaving the store. I'm the CPS guy, not the police. I'm not physically detaining anyone.
I know many of you are thinking "Dave you probably escalated the situation and the child paid the price after you weren't around."
That is possible but my experience is these abusive parents are bullies and are able to get their act together when they are on notice that people are watching, and that people care enough to say something.
Those people are CPS, law enforcement, the courts, and regular folks who have the courage to say something to protect a child.
Just my experience, yours might be different. -Dave