I hate when that happens. In a gourmet Mexican food place one time my family (9) were seated and orders placed. Everyone's order arrived but mine. The server said she'd have it right out. I don't remember by now just how long it was before it came. But some of our party had already had to leave. When my order came I asked the server why it had take so long. She looked me straight in the eye and told me with a straight face that it took a long time to cook that particular dish.
I returned her gaze and informed her that it was shrimp and shrimp cooks in about 4 minutes. She blushed and walked away. The manager greeted us at the door as we paid and started to leave. He wanted to know if everything had been alright.
I told him what had happened and he apologized profusely. He asked me if we could get past it and come back again sometime. I told him that I'd wait until the lying waitress had moved on and give it another try.
We never went back.
Another time while I was an operator at a major oil refinery I was a member of the fire crew. Every year we went to a fire fighting school and Texas A&M in College Station. On this occasion the first night after washing all the soot and smoke off we all went to a neighborhood restaurant. There were 12 of us and we took up 3 tables.
Everyone's order came but mine. Now this is a place that was almost a perfectly square room. You can see every part of the room including the little window at the kitchen where the servers pick up their orders, from any spot in the room.
After the others had been served about 15 or 20 minutes earlier and I had SEEN the meal I ordered hit the window and be served to others I called the waiter over and asked him what the deal was. He told me he get it right out. I don't know how many of my order hit the window and were served to people that had not been there 5 minutes. The waiter and the cook could see I was getting hot.
Every one in my party finally left. I was determined to wait it out and see if they would ever bring my order. I had decided to wait for as long as it took or until they closed.
I sat there stewing in my own juices until he finally brought it over. By now I was the only customer in the place. I was blind with rage. He set the plate down and turned to walk away. I stood up picked up the plate and turned it upside down and slammed it down on the table so hard that food went everywhere and the plate shattered into a million pieces. I threw a $20 on the table and took a couple of steps toward the door. The waiter said "HEY!" I turned to face him and he took a couple of steps toward me. I set my feet and said "come and get it...". The cook was coming around the kitchen door. I caught his eye and said "you too". The waiter stopped and stood there for a second or two deciding what to do. He finally turned and got in front of the cook and pushed him back into they kitchen.
I'm not, by nature, a confrontational person but I was genuinely disappointed when they back down. My rage was complete. I went to a bar down the street and "got well" Slept like a baby and put it all be hind me.
I hate bad service.....and rude behavior.
