JJEH
Member
That and so many other things...
IMO An Incidence Of An Eye Popping Lack Of Corporate Ethics At Smith & Wesson
- Thread starter dwever
- Start date
That and so many other things...
Obviously a gun that could of shipped with any front site height depending on what the desired use. If the gun was going to be used for 200 yard gong targets etc. Being shipped with a spring loaded front site that was able to be readily changed meant that the person setting the firearm up at the factory had to guess at what distance to have it able to zero.
The cartridge lends itself to more than just one application. The gun should either been ordered with a specific zero range or should have been shipped with a series of replaceable front sights so it could have been able to be set up for any desired application. I believe the person on the phone was not very knowledgeable about the gun in question and as such should have handed the phone to someone else.
This was actually a very simple problem that has been blown way out of proportion and, as of this post, has garnered 63 posts over a simple shipment of a spring loaded user replaceable front sight. Did I miss anything?
The cartridge lends itself to more than just one application. The gun should either been ordered with a specific zero range or should have been shipped with a series of replaceable front sights so it could have been able to be set up for any desired application. I believe the person on the phone was not very knowledgeable about the gun in question and as such should have handed the phone to someone else.
This was actually a very simple problem that has been blown way out of proportion and, as of this post, has garnered 63 posts over a simple shipment of a spring loaded user replaceable front sight. Did I miss anything?
twodog max
Member
A simple and easily corrected mistake overacted to IMO.
This board has become a sounding board for drama queens.
Imo, just fix it and be done with it.
It is worth noting that you materially mischaracterize the post. The post was not presenting a mistake, but a reasonably held belief that the error was intentional rather than mistaken per S&W's customer service's statement to the gunsmith at the retailer.
Nor was S&W's proposed correction "easy". Rather than ship the proper site to Alaska at the gunsmith's request, which would of been easy, and even though there seemed to be admission this has happened before, S&W wanted the entire weapon for four to six weeks.
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I went back and re-read the original post and couldn't figure out why the dealer ever called Smith. The part in question has been used for a long time. The spring loaded interchangeable sight was used on 629-3 {not the hunter model with the flute-less cylinder} the precursor to the DX series of 629's made around 1990. The DX 's shipped with 6 different choices . This can't be the only one that your dealer ever had thru the door. There should be several sight choice sitting around any dealer that deals this type of gun. {new or used}
This sounds like many things went way beyond a normal day where I would expect either the dealer or the gunsmith to just open a drawer and exchange the site yours shipped with for whatever one you wanted. Gold bead or even fiber optic.
On a gun with that sight system, it is expected that you will change it to what you want and not just play the radio station on your new vehicle that it was turned to when you bought it.
I am surprised at this entire post. I do see why Smith wants the entire gun if it was presented that the sight was all wrong and needs fixing. They would think FIXING not just stick the part in a spring holder. This part was meant to be changed by the user. This doesn't add up that a gunsmith doesn't know any of this.
This sounds like many things went way beyond a normal day where I would expect either the dealer or the gunsmith to just open a drawer and exchange the site yours shipped with for whatever one you wanted. Gold bead or even fiber optic.
On a gun with that sight system, it is expected that you will change it to what you want and not just play the radio station on your new vehicle that it was turned to when you bought it.
I am surprised at this entire post. I do see why Smith wants the entire gun if it was presented that the sight was all wrong and needs fixing. They would think FIXING not just stick the part in a spring holder. This part was meant to be changed by the user. This doesn't add up that a gunsmith doesn't know any of this.
__steve__
Member
Maybe S&W is having difficulty fool-proofing the assembly of quality parts in order to meet the legislated demands in the hiring process?
Simple solution would be for Smith to add a note to the 460 page with the results of how the three different front sights shoot with the Hornady 200gr FTX on the 3.5".
State which sight is OEM and then purchase what you need as well.
The .310" one arrived today.
Bedded those grips recently and it's on the 100 things to get done list.
I have a Leupold DPP on the 8.375" temporarily but will use the Leupold 2.5-8x32mm.
Roughed out a mount for the DPP and the Tijicon RMR.
Used it on the 3.5" with moderate loads.
The young man at Smith that told me that using those Hornady's will void the warranty, on the 460s, was not ready for prime time.
Microsoft had a new mouse/software issue, some years ago, and I asked the kid on the phone if he knew what he was talking about or just reading a script.
He bumped me up the ladder and I told the tech what we did to get it working.
State which sight is OEM and then purchase what you need as well.
The .310" one arrived today.
Bedded those grips recently and it's on the 100 things to get done list.
I have a Leupold DPP on the 8.375" temporarily but will use the Leupold 2.5-8x32mm.
Roughed out a mount for the DPP and the Tijicon RMR.
Used it on the 3.5" with moderate loads.
The young man at Smith that told me that using those Hornady's will void the warranty, on the 460s, was not ready for prime time.
Microsoft had a new mouse/software issue, some years ago, and I asked the kid on the phone if he knew what he was talking about or just reading a script.
He bumped me up the ladder and I told the tech what we did to get it working.
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cmj8591
Member
Lots of hearsay going on here. The gunsmith talked to some woman who answered the phone and told him that the people running the factory floor made a conscious decision to use the wrong part when building their guns. I'm not sure how a customer service rep would be privy to that information. Maybe the janitor told her. The other thing is why not call yourself and ask for a different front sight? I'm thinking, and this is based on my experiences with them, they would have asked for your address and put one in the mail to you. Or maybe they would have said "we don't have any higher ones available right now but if you give me your information, I'll send you one as soon as they become available". I guess shelling out money for a new gun gives you the right to gripe about anything but I'm not sure in this case that this is quite the corporate conspiracy it's being presented as.
1BadSmith
Member
This thread is a PRIME example of how rumors start on the internet!! The Babolyn Bee wrote the title. In other news, CNN is reporting CZ/Colt bought Smith and Wesson, the deal is final on November 1st!! Something about the new Python sights fit better on Smith revolvers, so that will help with the supply shortage. Anyways, the CNN secretary said that's what she heard.
There is one of two---and only two philosophies extant within any manufacturer of any product anywhere in the world-------and it's a fairly simple matter to figure out who thinks what.
The first: We will be successful if we build our products to be the best possible for the price.
The second: We will be successful if we build our products at the lowest possible cost.
Pick one.
Ralph Tremaine
The first: We will be successful if we build our products to be the best possible for the price.
The second: We will be successful if we build our products at the lowest possible cost.
Pick one.
Ralph Tremaine
Protocall_Design
Vendor
Thanks for the kind words, Joe. I try to help out where I can.
chiefspecial357
Member
Try and see the positive side. Those 12 inches are compensating for the heavy flinching developed by frequently firing these hand cannons.
